How To

Support Overview / How To

How To

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Supported Platforms

The JBL Quantum 400 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
You can use the USB connection with PC, PS4, Nintendo Switch, and Mac.

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Supported Platforms

The JBL Quantum 300 headset is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
You can also use the included USB dongle on PC, PlayStation and Mac.

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Surge Protection Information

Yes. InfinityLab charger is designed with surge protection to keep your devices safe.

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Sweatproof Information (IPX4)

This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

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Switching or Changing to a new Wireless Network
Switching to a new Wi-Fi network
1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
2. Open your Google Home app
3. Go to Settings
4. Tap on Wi-FI Forget Network
  1. The current configuration is now forgotten.
5. In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
6. Tap on
7. Find Add Set up device Set up new devices in your home
8. Follow the instructions given to add the speaker to your Wi-Fi network.
Lost connection or changed settings
1. Open the Google Home app
2. On the home screen, tap on AddSet up device Set up new devices in your home
3. Follow the instruction provided.
  1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
4. In addition, you can click on Discovery in the bottom menu of the Google Home app.
5. Tap on the Setup The Card information would show your old speaker name. However, you can continue setting up the device following the instructions.
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T110BT Headphones: Power and Pairing Information

To power on the headphones, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audio chime and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the T110BT headphone. Once you select that option, you will hear the confirmation tone. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible tone and then the confirmation chime once it is connected. You will see the Bluetooth light alternate between red and blue when it is in pairing mode and then to a slow blinking LED blue light once it is connected to your device.

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TalkThru Technology

To activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.

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The audio is not centered to my monitor, what should I do?

If the audio is not centered to your monitor, then you can re-center your headset by doing the following: 1. Position yourself in front of your monitor. 2. Press the re-centering button on the side of your headset (button that looks like a circle) 3. The head-tracking sensor will start the automatic calibration.

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The charging technologies our power bank are using

The InfinityLab power bank support Power Delivery 3.0 to provide you with a fast charging experience.

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The compatibility list for our power banks

The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page.

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The Max power output for our power banks

For 5,000 models, the Max power output is 18W total.
For 10,000 models, the Max power output is 30W total.

It means when charging more than one device simultaneously, total max. output is 18W for 5,000 models and 30W for 10,000 models.
You can also check detailed power output information from the specification on the product page.

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There are times when my smart phone stops charging when attached to the wireless charge arm on Smartbase.

This can be caused by the charge arm reaching its thermal temperature cutoff. This is a safety feature to prevent a potential risk. For proper heat dissipation, always be sure to have the charging arm in the open position when your smart phone is attached.

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