How To

How To

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  • To activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.
  • To power on the headphones, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audio chime and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the T110BT headphone. Once you select that option, you will hear the confirmation tone. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible tone and then the confirmation chime once it is connected. You will see the Bluetooth light alternate between red and blue when it is in pairing mode and then to a slow blinking LED blue light once it is connected to your device.
  • Switching to a new Wi-Fi network

    1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
    2. Open your Google Home app Google Home app
    3. Go to Settings Settings
    4. Tap on Wi-FI nextForget Network
      1. The current configuration is now forgotten.
    5. In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
    6. Tap on House
    7. Find Add Add devcenext  Set up device next Set up new devices in your home
    8. Follow the instructions given to add the speaker to your Wi-Fi network.

    Lost connection or changed settings

    1. Open the Google Home app Google Home app
    2. On the home screen, tap on AddAdd devcenextSet up device next Set up new devices in your home
    3. Follow the instruction provided.
      1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
    4. In addition, you can click on Discovery discover icon in the bottom menu of the Google Home app.
    5. Tap on the Setup new setup icon nextThe Card information would show your old speaker name.  However, you can continue setting up the device following the instructions.
     

     

  • This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

  • Yes. InfinityLab charger is designed with surge protection to keep your devices safe.
  • The JBL Quantum 300 headset is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
    You can also use the included USB dongle on PC, PlayStation and Mac.

  • The JBL Quantum 400 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
    You can use the USB connection with PC, PS4, Nintendo Switch, and Mac.

  • Switch the Soundgear ON. (If this is not possible, reset cannot be performed.)
    Press and hold Volume + and Volume - simultaneously for longer than five seconds.
    Soundgear switches OFF, and is now reset to factory settings.
  • "In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."
  • Please check that you have connected your android phone with JBL DRG before. Power off your Android phone and press the JBL DRG BT button to connect to another smartphone. If this is the case, please wait 3 minutes for JBL DRG to setup the Bluetooth connection with a new smartphone. This is because some android phones can’t send a “Disconnect” BT command to JBL DRG during power off, so JBL DRG need to wait until the Link is lost.
  • You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!
    1. Power on your Harman Kardon Citation speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    6. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.
    setup gif

    Still not sure how to connect, then watch this video below:

     

    1. Power on your Harman Kardon Citation speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Enable Bluetooth BT
    4. Enable Location services location icon
    5. Open your Google Home app Google Home app
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new Harman Kardon Citation speaker.
    CItation android
     

    Still not sure how to connect, then watch this video below:

  • If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room. 

  • To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.
  • The integrated cable cannot be replaced or detached.
    In case cable is damage please contact our customer service team for help.
  • To connect to a different Bluetooth device, first switch the headphones off. Now press and hold the center button on the headphone remote control for about 3-5 seconds. You should see the light blinking red/blue to indicate pairing mode, and the voice prompt should state “looking for device”. You should see "Reflect Mini 2" appear on the source's BT list. Choose that option, and wait for the voice prompt to state “connected”
  • To skip the tracks forward, press and hold the volume up (+) button for 1-2 seconds and you will advanced to the next song. To start the current song you are listening to over, press and hold the volume down (-) button for 1-2 seconds. Please note: You can only advance to the next song be skipping forward, you cannot skip tracks backward. You can only restart the current song over by pressing the volume down (-) button.
  • No, that is not possible. However, you can create a 5.1 wireless surround system to extend your TV or movie sound. All you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.
  • QUANTUM ENGINE 

    Software Update Release Notes 

    Version 1.6.0.1053
    Release Date: 1/21/21

     

    1. Welcome feature has been implemented.

    2. Surround Modes feature has been implemented.

    3. ANC/TT toggle has been implemented.

    4. The sidetone has been turned off by default for all models to avoid confusion.

    5. QuantumSURROUND/QuantumSPHERE quality & performance have been improved.

    6. Quantum 300 Mic Gain has been improved.

    7. Quantum 800 FW update reliability has been improved.

    8. Minor Bugs Fixed 

     


     
  • Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • Press and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.
  • This product supports up to 10 hours of audio playtime. Please note that battery life may vary depending on volume level and content. 
  • The JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

  • The JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

  • The JBL Quantum 350 Wireless headset is compatible via 2.4GHz wireless connection with:
    • PC
    • PlayStation
    • Mac
    • Nintendo Switch.
  • It is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.

    PartyBox On-The-Go/100:
    Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).

    PartyBox 200/300/1000:
    A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
    In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
    PBTWS1new.png
    Partybox 110/310/710/Encore/Essential:
    Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
    PBTWS2.png
    TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
    Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.

    Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.
  • In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
  • - Try to disconnect some devices from your Wi-Fi network. Some routers may have weak performance, which can cause issues and poor connection to all devices in your network. - If your router supports 5Ghz ( 802.11N or AC ) and you have devices that are capable of using 5 GHz Wi-Fi then switch to that specific network for best performance. - If you have a lot of ( Legacy / older than 5 years ) devices on 2.4GHz network, try limiting them to max. 6 connected simultaneously
  • What you need first

    Make sure that the device is installed on your Wireless network, by ensuring these steps below:

    1. You have the most recent version of the Google Home app installed 
    2. Your Citation device is powered on
    3. Your Citation device is plugged into a wall outlet.
    4. The Citation device is located near your router 
    5. The white LED lights in front of the Citation device are blinking 
    6. If you are using an Apple iOS device, you need to turn on Bluetooth to installed the device.
      1. On your iOS device Home screen, tap Settings > Bluetooth 

      2. Make sure Bluetooth is on
      3. Return back to the Google Home app 
      4. Your Citation device should appear as "Set up this device"
    7. If you are using an Android device, you need to turn on Bluetooth and Location Services.
      1. On your Android device, tap Settings.
      2. Find Bluetooth settings > Make sure Bluetooth is on
      3. Tap Location Turn on location 
      4. Tap Settings Apps > Google Home app > Permissions.
      5. Next to "Location",  check the slider is on.
      6. Your Citation device should appear as "Set up this device" .
    If you are still having trouble discovering your Citation devices in the Google Home app, follow the steps below for further troubleshooting.


    Troubleshooting

    Step 1. Reboot your Citation device 

    1. Disconnect the power cable from your Citation device 
    2. Reconnect power cable to your Citation device 

    Step 2. Force close and relaunch the Google Home app      

    1. From your Apple iOS device, do the following below:                   
      1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
      2. Select the app you want to close and swipe up towards the top of the screen.
      3. Launch the Google Home app again.        
    2. From your Android device, do the following below:              
      1. Launch the Recent Applications menu to see small previews of your recently used apps. The Recent Apps button, a square icon, should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.
      2. Select the app you want to close and swipe left or tap the X.
      3. Launch the Google Home app again.
     

    Last thing to try​ 

    If you are still experiencing issues with your Citation device not connecting to your Wireless network, try the following:

    1. Try finding another mobile device to set up your Citation device, sometimes it can help connecting your speaker 

    2. Relocate your Citation device, or try to disable other Wireless network devices that might cause interference for your Citation device.

    3. Perform a factory reset of your device, by holding down the reset button for more than 5 seconds.
    4. Reboot your Wireless router           
    5. Lastly, try turning Wi-Fi off and then back on again on your mobile device. Reopen your Google Home app and try again.
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