How To

The JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

The JBL Quantum 350 Wireless headset is compatible via 2.4GHz wireless connection with:

• PC
• PlayStation
• Mac
• Nintendo Switch.

It is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.

PartyBox On-The-Go/100:
Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).

PartyBox 200/300/1000:
A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.

Partybox 110/310/710/Encore/Essential:
Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).

TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.

Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

- Try to disconnect some devices from your Wi-Fi network. Some routers may have weak performance, which can cause issues and poor connection to all devices in your network. - If your router supports 5Ghz ( 802.11N or AC ) and you have devices that are capable of using 5 GHz Wi-Fi then switch to that specific network for best performance. - If you have a lot of ( Legacy / older than 5 years ) devices on 2.4GHz network, try limiting them to max. 6 connected simultaneously

What you need first

Make sure that the device is installed on your Wireless network, by ensuring these steps below:

1. You have the most recent version of the Google Home app installed 
2. Your Citation device is powered on
3. Your Citation device is plugged into a wall outlet.
4. The Citation device is located near your router 
5. The white LED lights in front of the Citation device are blinking 
6. If you are using an Apple iOS device, you need to turn on Bluetooth to installed the device.

   1. On your iOS device Home screen, tap Settings > Bluetooth 

   2. Make sure Bluetooth is on
   3. Return back to the Google Home app 
   4. Your Citation device should appear as "Set up this device"
7. If you are using an Android device, you need to turn on Bluetooth and Location Services.
   1. On your Android device, tap Settings.
   2. Find Bluetooth settings > Make sure Bluetooth is on
   3. Tap Location > Turn on location 
   4. Tap Settings > Apps > Google Home app > Permissions.
   5. Next to "Location",  check the slider is on.
   6. Your Citation device should appear as "Set up this device" .

If you are still having trouble discovering your Citation devices in the Google Home app, follow the steps below for further troubleshooting.

Troubleshooting

Step 1. Reboot your Citation device 

1. Disconnect the power cable from your Citation device 
2. Reconnect power cable to your Citation device 

Step 2. Force close and relaunch the Google Home app      

1. From your Apple iOS device, do the following below:                   
   1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
   2. Select the app you want to close and swipe up towards the top of the screen.
   3. Launch the Google Home app again.        
2. From your Android device, do the following below:              
   1. Launch the Recent Applications menu to see small previews of your recently used apps. The Recent Apps button, a square icon, should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.
   2. Select the app you want to close and swipe left or tap the X.
   3. Launch the Google Home app again.

 

Last thing to try​ 

If you are still experiencing issues with your Citation device not connecting to your Wireless network, try the following:

1. Try finding another mobile device to set up your Citation device, sometimes it can help connecting your speaker 

2. Relocate your Citation device, or try to disable other Wireless network devices that might cause interference for your Citation device.

3. Perform a factory reset of your device, by holding down the reset button for more than 5 seconds.
4. Reboot your Wireless router           
5. Lastly, try turning Wi-Fi off and then back on again on your mobile device. Reopen your Google Home app and try again.

The JBL Xtreme will no longer appear in the JBL Portable app while using Apple devices with iOS 14 or later installed, due to incompatibility. 
You can continue to use the speaker as normal with these devices through Bluetooth or Aux connection, but it will no longer appear in the app. 
There are currently no plans to release a new Firmware as the JBL Xtreme has been discontinued. 

Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.

Ensure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're using the USB dongle, check that the correct playback device is selected under Control Panel > Sound > Playback. Select the proper playback device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

Do not worry, pairing both devices is easy and quick. Press the "pairing" button on the back of the Omni Bar, then press "pairing" button on the subwoofer. They will start communicating with each other, and when both devices show white light in the LED on the back, that indicates that they are paired.

1. Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
2. Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
4. Temporarily relocate either the BAR or router so that they are closer together.  If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
5. Try using a different device with the JBL ONE app installed and connected to your home network.

This can be caused by dirt and dust accumulating on the charging arm, which can reduce the effectiveness of the adhesive. Clean the surface of the charging arm with a wet cloth or alcohol wipes. Do not use paper towels as these can leave paper debris.

It is normal because USB-PD (USB Power Delivering) fast charging has a higher charging speed at the beginning and lower when your device soon to be full.

One explanation can be that your OMNI 50+ is part of a 5.1 system with your Omni Bar, which will make the surround OMNI 50+ left and right rear speakers act as "secondary", and Bluetooth connection is not possible to secondary speakers. To use the OMNI 50+ as a portable speaker again, simply perform a reset of the speaker by pressing the reset button for 5 seconds. Please note that after resetting your OMNI 50+, it is no longer part of the 5.1 wireless system.

Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.

If your Wi-Fi network name has special characters, such as (, `, \, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.

Yes, this is normal for the N60NC BT. It disappears within about 20 seconds.

No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.

There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now. 

We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

This headphone is supported by the My JBL Headphones App.

With some phones, such as iPhones and some Android models, volume is synchronized while Bluetooth is used, and levels below volume setting 6 (tested with iPhone 6 and iPhone 5s) and volume setting 5 on most Android devices will cause the GO to enter standby after some minutes. If you want to play softer while still using your iPhone as a source, please change to cabled connection from the headphone output to the AUX input of GO. This will make it possible for you to set the GO's volume at its minimum step, and then control total level on the telephone. Of course, if source level from the telephone is set extremely low, the GO will go into standby again, because GO needs a certain level to keep playing. Alternatively, use a phone which does not synchronize volume as source. Many Android phones do not synchronize volume, so by using such a phone, you can adjust GO to its lowest level, adjusting total level independently, even via Bluetooth. This will usually result in music volume at the desired level.

Voice commands can only be triggered by the user who registered them during setup.

Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec. 

When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds. 

If one of the wireless mics is not working, we recommend the following: 

1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound 
 

Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.