How To

Support Overview / How To

How To

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  • Is there an on/off function on OR300?
    No, the headphones switch on and off with the Oculus Rift.
  • Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?
    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.
  • Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?
    With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.
  • Is the Live 200BT waterproof?
    No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.
  • Is the JBL Soundgear collar flexible?
    Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.
  • Is the JBL DUET Mini a good headphone that I can work out with?
    Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.
  • Is the J88a a wireless headphone?
    No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.
  • Is the Inspire 500/700 a wireless headphone?
    Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.
  • Is the Harman Kardon Allure speaker set to a specific language?
    It would depend where you buy it from. If you bought it in Germany, it will speak German from the start and if you bought it from USA or UK it will speak English. The langauge of the speaker can be changed in our HK Alexa setup app. Go to Settings, Device, Language and select your preferred language.
  • Is the E55BT and over-ear or on-ear headphone?
    E55BT is an over-ear headphone.
  • Is the Dual Wireless Sound for the Onyx Studio 5 compatible with the Onyx Studio 3 that also features the Dual Wireless Sound?*
    No. The Dual Wireless Sound featured in the Onyx Studio 5 only gives you the capability to connect to a second Onyx Studio 5. It is not possible to connect the Onyx Studio 3 and 5 together. The Onyx Studio 5 can only be connected to no more than one other Onyx Studio 5.
  • Is the Clip 3 waterproof?
    Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.
  • Is the AKG N5005 a wired or a wireless headphone?
    Actually the N5005 is very special, because it is BOTH wireless and wired, right out of the box! This is a result of its advanced design, where the cables can be removed from the speaker pods by clicking apart the MMCX connectors. The flexibility in this arrangement becomes very clear when you look at the cables that are in the box when you open it. First, there is the normal cable with 3.5 mm stereo jack and a three-button remote control. This cable is for normal sources, smartphones, tablet computers etc. There is a switch on the back of the remote that permits you to select Android/universal or iOS remote function, for total flexibility. Second, you get the Bluetooth cable, which has a battery box and a three-button remote on the cable. This cable simply converts your N5005 into a wireless headphone. AptX and AAC are supported, but not aptX HD or LL. BT transmission will not be capable of unlocking the full potential of the N5005 due to its nature as a lossy compression system, but it is nice to have this option. The cable has a chin slide lock that can secure the headphones under your chin. Playing time is up to 8 hours, and charging takes place in less than 2 hours. Third, as an indication of the high quality of audio that N5005 masters, you get a special, fully balanced cable without remote control. It uses the 4-pole 2.5 mm jack that you will find on the new generation of high-end headphone amplifiers and music players. With this connection and the proper source material and electronics, you can experience the pinnacle of music reproduction.
  • Is my Partybox Supported by the JBL Partybox App?
    This model is not supported by the JBL Partybox App.
  • Is my OMNI BAR+ system 2.1 or 3.1?
    The OMNI BAR+ as standalone system is 2.1, however when using it in a 5.1 wireless surround system, it generates a virtual acoustic center speaker to complete the 5.1 Surround system. In that combination it will be a 3.1 system.
  • Is JBL Trip waterproof?
    No. Please don’t expose JBL Trip to rain or other liquids.
  • Is it possible to use more than one headset with one transmitter?
    Yes, two headsets can be used simultaneously with one transmitter.
  • Is it possible to use any of the AKG N5005 cables for the N40 model?
    No, this is not possible. Even though the MMCX (micro-miniature coaxial) connectors seem identical, they are not the same dimensions.
  • Is it possible to use a cable with remote control and microphone with AKG K550 MKIII?
    While this is indeed possible, no such cable is made by AKG, so only cables from third-party manufacturers may be considered. Please note that internal pin configuration must be identical to the original cable for such a cable to work with the headphones.
  • Is it possible to update my JBL SB150 by myself?
    If any update exist, then it is only possible to get it updated, via our authorized service center. The USB port on the back, is meant for service use only. Contact support for more information.
  • Is it possible to turn up the volume using my voice on Harman Kardon Allure speaker?
    Yes, Alexa has various voice commands to turn up the volume. Try saying "Alexa, turn it up" or "Alexa, set volume to 5".
  • Is it possible to turn off the blinking blue LED light from my headphones?
    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.
  • Is it possible to switch noise cancelling on and off on N60 NC Wireless while playing over Bluetooth?
    No, NC is always on when Bluetooth is on. However, it is possible to select NC on or off when listening via cable.
  • Is it possible to replace the ear pads of the OR 300?
    Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.
  • Is it possible to listen to music over Bluetooth without noise cancellation being active?
    No, the noise cancelling function is always active when Bluetooth is on. If you want to listen to music without NC on, you must use the cabled audio connection.
  • Is it possible to listen to music on TUNE600BTnc while charging it?
    Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.
  • Is it possible to adjust light intensity on the display or the back panel ring lamp?
    The lights cannot be adjusted by user. The digital front panel display has automatic light intensity adjustment, which follows the level of light in the room.
  • Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    The speaker uses Bluetooth version 4.2 but does NOT support APT X.
  • I received my InfinityLab power bank, but it could not be charged
    With different storage conditions and shipping durations, your power bank may go into deep sleep mode to protect the battery. If the power bank does not start charging your device when used for the first time, connect the power bank to a power source and charge it for 15-30 minutes, it should then work normally. If it still does not work, contact our customer service team and we will be happy to help you: https://support.infinitylab.com/#contact
  • Inspire 700 Headphones: Pairing Information
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • Inspire 500 Headphones: Pairing Information
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • InfinityLab power bank will not damage your device when charging
    The InfinityLab power bank will not damage your device.
    The InfinityLab power bank will deliver the power your device needs during charging, andd the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions. 
  • Indoor/Outdoor Mode

    The new Boombox 2 does not feature the Indoor/Outdoor Mode. With the first generation Boombox, the Outdoor Mode was loud, but lacking sufficient bass. The Boombox 2 has both improved bass and loudness to create the perfect balanced sound for all environments.

     
     
  • I have OMNI + speakers connected to my WiFi extender, and sometimes there is a problem linking them together.
    Make sure your WiFi extender's name is not the same as that of your main WiFi network. Please use 5 GHz WiFi extenders only for best performance.
  • I have large delay between my OMNI+ speakers. How can I fix this?
    Please make sure that if you use 5GHz or 2.4GHz Wi-Fi, all your speakers are connected to either 2.4GHz or all are connected to 5GHz Wi-Fi to have the best performance.
  • I have connected the BTA 20 transmitter to my TV with the digital optical connection, but I get no sound on my Soundgear. How come?
    Please make sure that the audio out format is set to PCM in the TV. Dolby Digital or other surround formats will not work with the BTA 20 transmitter.
  • I have connected JBL DRG to my smartphone before, but after power on, it won’t connect to my smartphone automatically.
    • Please check whether you connected JBL DRG with your smartphone and head unit via Bluetooth before, then power off the head unit. • If you have, wait 2 minutes for JBL DRG to reconnect to smartphone after power on. This is because JBL DRG will automatically search for the head unit, first then the smart phone.
  • I have a pair of OMNI+ speakers set up as a stereo pair. When I am streaming music to them, the music takes a while before playing.
    Make sure that both speakers are using the same network technology, either Ethernet or WiFi. Mixing them will increase music loading time.
  • I have another virtual surround sound solution on my PC, can I use it with JBL QuantumSURROUND?
    No, using two virtualization algorithms at the same will very negatively affect the performance and sound quality. Be sure you’re only using one surround sound solution at a time.
  • If you have connected your AKG N90Q to your computer USB socket for digital audio, and it has been detected, but still will not play, what do you do?
    Usually, the first time you connect the N90Q to your computer with the USB cable, and turn the headphone ON, it will cause a message to open on your computer, informing you that this new device has been connected, and a software package is being imported.
    Next time, you may get a warning that your USB device is not recognized by the computer, but that does not mean that the headphone will not work, it just means that you must activate it in the audio control systems.

    1. Locate the speaker symbol, which is usually shown at the extreme right in your computer taskbar along the bottom of the screen.

    2. Right-click on the speaker symbol.

    3. A menu opens, and you must highlight and click on Playback Devices.

    4. Now a small window opens, showing the Playback tab, with all available speaker option.

    5. One of the options should read something like this: " Speakers. AKG N90 headphones - Firmware version A2.12. Ready."
    6. Highlight this option, and then click the "Set Default" button that is now available in the window. Audio should immediately be sent to the N90 headphones as a digital signal, which is then converted and amplified inside the headphones.
    7. Now you can enjoy world-class music listening.
    If the computer will not show N90Q as an option, it is usually a solution to disconnect the headphone, then reconnect it. Sometimes this must be done two or three times before the computer "sees" the headphone.
     
  • I can’t upload the voice commands I registered.
    Make sure your smart phone supports BLE (Bluetooth Low Energy) and it is connected to Smartbase via Bluetooth.
  • I can’t successfully register voice commands using my smart phone.
    The registration success rate and quality of voice commands depends on the performance of your smart phone’s microphone. Make sure that your smart phone’s microphone is unobstructed and you are speaking clearly when registering commands. If you continue to have issues, try registering using a family member or friend’s smart phone as a test. If voice command registration is successful with their device, the microphone on your smart phone may have issues.
  • I can only hear out of the right ear when I take a phone call with the JBL Free. Is this normal?
    What you are experiencing is normal. The JBL Free will automatically switch to mono mode on the RIGHT ear when the call starts. After the call ends stereo music mode will automatically resume.
  • I cannot use Bluetooth or AUX IN when pairing my OMNI+ speaker to the WiFi network.
    It is not possible to use the speaker while installing it to your WiFi network. Once you have successfully connected to the WiFi network, you can use Bluetooth and AUX again.
  • I can not play music to my Omni speakers using a Huawei phone with HK Controller app. Is there any way to fix this?
    Unfortunately, some Huawei phones are not able to stream music from the HK Controller app to 1st generation Omni speakers. However, the new Omni 10+, 20+, and 50+ have fixed this issue, and you will be able to stream music to them using your Huawei phone.
  • I cannot get a good seal with my N5005 headphones.
    Please note that two types of ear tips are included with AKG N5005. The black ones are normal silicone tips, and they are fine for many users. The Milky-white ones are from the company SpinFit. They have a special middle section that permits the tip to swivel in all directions, making them able to adapt to various insertion angles. Please try both. For some, one is better, for some, the other one is better. You make the decision. In normal use, the tip that makes the best seal with your ear canal is the best choice, since bass reproduction is very dependent on this seal. However, some users may find that they prefer a slightly less tight seal.
  • I cannot find my Aura Studio 2 in the HK Remote app
    The Harman Kardon Aura Studio 2 only supports Bluetooth. The HK Controller app only works with Harman Kardon products that have WiFi connectivity.
  • I cannot control Bluetooth functions with Alexa on my Harman Kardon Allure or Allure portable speaker. Is this normal?
    This feature is not yet implemented in our Harman Kardon Allure or Allure portable speaker. Future updates might include this option, so we advise keeping an eye on the release notes in the HK Alexa Setup app about possible future firmware updates.
  • I can not connect any OMNI+ speakers to my network with my iOS device, it keeps saying "failed to join network".
    If you are experience this message, please power cycle the Wi-Fi router and speaker(s). Disconnect the devices' power cable for 10 seconds and then reconnect them. Once the router and speaker(s) completely boots up, please try to setup again.
  • I cannot adjust volume when playing music to my OMNI+ speaker, as my phone is in lock screen mode.
    Some third-party apps do not support volume changing when your smart device is in lock screen mode.
  • I cannot activate Google Assistant when touching the dedicated button, why?
    It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.
  • I can no longer play music on my other speakers, when setting up a new speaker using Ethernet connection.
    If you are having problems playing music after setting up a new speaker (no matter what connection is used, Ethernet, Wi-Fi), please restart the Harman Kardon Controller app after the speaker setup is complete.
  • I am not able to upgrade the firmware on JBL DRG with Apps.
    Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.
  • I am not able to stream Spotify music to my JBL Playlist, how come?
    To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.
  • I am not able to connect JBL DRG to my head unit via Bluetooth.
    JBL DRG will auto reconnect to the last device. To setup a connection with new Bluetooth head unit, press the “reset” button in the App. The device will then search for a discoverable Bluetooth connection and setup.
  • I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+
    Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.
  • How will I know when it is charging?
    The power on/off symbol/button will flash white consistently. The LED switches to OFF when charging is complete.
  • How to use your Quantum wirelessly
    It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.
  • How to use the MultiBeam Calibration feature

    Before you start

    • Remove any interference that might be blocking the Soundbar side-firing speakers.
    • Any ambient noise or sounds that could disrupt the calibration needs to be out of the room.
    • In case you are moving the Enchant Soundbar you will need to calibrate the sound again.
    • If something went wrong, you can always delete the calibration settings by resetting the system.
      • Press and hold Power - button and  Soruce button down for 5 seconds.
      • This will delete all settings, including the Wi-Fi connection.


    How to use the MultiBeam feature

    1. Press and hold the CALIBRATION iconbutton for 3 seconds.
      1. On the Enchant display a timer will start counting down from 3 to 0 (Once hitting 0 the Calibration will begin).
    Remote icon
    1. The calibration takes around 60 seconds before it is complete. While calibrating you will hear some noises coming from the speaker.
    2. When finished the display on the Enchant Soundbar will say "DONE"

     
  • How to use pass-through charging feature
    Smart pass-through charging helps you boost your device and power bank simultaneously through one wall outlet.

    Here is how it works:
    1. Plug your power bank into a wall charger.
    2. Connect your device to the power bank (using the integrated cable or connecting a cable to it).
    3. Press the power button on the power bank to trigger charging if your phone/device doesn't indicate it is charging.
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