How To

Support Overview / How To

How To

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  • When I put smart phone on the Smartbase wireless charge arm, it doesn’t charge.
    The wireless charge receiver in the smartphone may not be adequately coupled to the wireless charging transmitter on Smartbase. Re-adjust your smart phone’s position on the wireless charge arm.
  • When I dock my K 912 or K 915 headphones in the charging station/transmitter, the CHARGE light does not come on, and no charging takes place.
    The rechargeable AAA cells may of course be worn out, or they may not be installed at all. If this is the case, either insert the cells, or you can order new cells as original spare parts. Please contact Harman Helpdesk for your country, or the distributor for your country, for further info about how to buy new cells. Please note that the cells MUST be compatible with charging contact for the minus pole located on the side of the cell. Normal cells will not work. This is clearly mentioned in the owner's manual, and shown with a drawing. If you have purchased new cells with plastic coating along the length of the cell, it may be possible to peel off the coating by cutting gently with a knife, then peeling it off. Only about 1 cm needs to be open to the metal, closest to the flat end, for contact to be possible. Please note that the ear pads on K 912 are removed by simply grabbing the plastic plate that holds the ear pad, and pulling it away from the ear pod. There is one battery in each ear pod. For K 915, never just pull the pad away, since the locking claws are released by being rotated away from their locked position.. Both batteries are under the right-hand pad, and there is a silk-screened instruction on the top of the pod, showing that you must rotate the pad plate just a few mm counter-clockwise to unlock it.
  • When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
  • When I connect JBL DRG with my head unit via Bluetooth, the audio stream will be interrupted and I can hear “papapa…” noise when play music.
    • Please check whether your head unit Bluetooth support EDR (Enhanced Data Rate) • If the head unit does not support EDR this will cause the transfer data rate to be low and will impact the audio quality.
  • What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?
    JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head. 

    Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you. 
  • What you need to get started with your device

    Getting started with the checklist

    • A JBL LINK device(s).
    • Latest version of the Google Home appGoogle Home app installed on your mobile device.
    • Latest version of the Google app  (Android only) installed on your mobile device.
    • A Google Account (you can create one online via Google).
    • A mobile device with either iOS or Android support.
      • ​Must have iOS 10 or higher
      • Must have Android 5.0 and higher
      • There is no support for PC set up.
    • An internet connection from your local ISP (Internet Service Provider).
    • Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
    • Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

    Wi-Fi requirement

    • Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
    • Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
    • Always use 5 GHz Wi-Fi for best performance and less interference.
    • For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.
    You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.

     
  • What type of connectors are used on the AKG K550 MKIII?
    The connector between headphones and cable is Mini-XLR with lock mechanism. The connector that goes into sources is a combination plug, 3.5mm jack with 6.3mm adapter.
  • What to do when your InfinityLab power bank is warm while charging other devices
    Normally, the InfinityLab power bank may be warm to the touch during discharging.  
    However, if the power bank becomes too hot, starts to expand, or emits a strong odor, please stop using it immediately and contact our customer service. 
  • What should I expect after turning on JBL QuantumSURROUND?
    The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.

    It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.

    So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life. 
     
  • What settings should I use to get the most out of JBL QuantumSURROUND?
    Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).  
  • What router should i get, to have the best performance for my OMNI+ system?
    To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance. This will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions. Please also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices). Always connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.
  • What platforms can I use with my JBL Quantum ONE headset?
    The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.
  • What languages are supported by JBL QuantumENGINE?
    The JBL QuantumENGINE supports up to 20 languages. You can select the preferred language in the system section.
  • What kinds of sensors do the Vi headphones have? Can they track my heart rate?
    The Vi headphones have a couple different sensors, including a touch sensor (for interacting with Vi), a gyroscope (for rotational motion), accelerometer (for movement or vibrations) and a barometer (for elevation / atmospheric pressure). Plus they house a “custom” sensor that uses visible-light and infrared LEDs along with photodiodes, all in the left ear bud, to determine your heart rate. The headphones can also talk to your iPhone/Android's GPS and Wi-Fi to help with figuring out location and other information.
  • What is Wireless Stereo Boost pairing mode?
    The Onyx Studio 8 features Wireless Stereo Boost which allows you to connect two Onyx Studio 8 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 8 to other Onyx Studio speakers such as the Onyx Studio 7, 6 and 5.
  • What is Window Sonic Spatial Surround Sound?
    Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
    https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound
  • What is the requirement for the JBL Everest GA series?
    These are the supported languages for the Everest GA series.
    • English (US, UK, CA, IN, AU)
    • German
    • French (CA, FR)
    • Japanese
    • Portuguese (BR)
    More will be added in future Google releases.
  • What is the rated power of the OMNI BAR+ system?
    Both the OMNI BAR+ and its subwoofer have 200W of power amplification, which means that total system power is 400 W.
  • What is the rated power of the Omni 50+ speaker with and without AC power?
    The Omni 50+ rated power with AC power connected is 4 X 25 Watt. When using battery only, the rated power is 4 X 15 Watt.
  • What is the procedure to reset Xtreme?
    With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.
  • What is the length?
    JBL Bar 9.1 is 884 mm (without the surrounds in charging position). Surrounds add approx. 160 mm on each side, in charging position.
  • What is the latest software version available for Flip 3?
    Software version v.7.9 is the latest for the Flip 3
  • What is the distance between wall-mounts on JBL BAR soundbars
    The distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cm
  • What is the difference between the Inspire 500 and the Inspire 700?
    The only difference between the 500 and 700 series is that the 700 model provides you with a charging case. The features and functionality on the actual headphones themselves are the same.
  • What is the difference between the Focus 500 and the Focus 700?
    The only difference between the 500 and 700 series is that the 700 model provides you with a charging case. The features and functionality on the actual headphones themselves are the same.
  • What is the difference between the 10.000 and the 20.000 mAH battery size stated on the box?
    The physical battery in Boombox has a capacity of 10.000mAh @7.4V. This is the charged battery storage. When outputting ( so power from the battery is drawn ), it's using 3.7V, half the storage voltage, which will give you 74Wh - equivalent to a 20.000mAh battery with power stored at 3.7V.
  • What is the difference between Soundgear and Soundgear BTA?
    The difference is the BTA unit, which is a Bluetooth transmitter. The Soundgear BTA comes with the BTA unit in the box. The Soundgear does not. The BTA can be connected (with a signal cable) to a TV set, a CD player, or any other stereo line-level source, and can then stream this signal to the Soundgear wirelessly, via Bluetooth. TV sound or game sound are possible, since the BTA and the Soundgear use aptX Low Latency, which reduces the audio delay to levels, where picture and sound will be closely synchronized. This is also the secret behind the option to connect two Soundgears to one BTA unit, for two people to share a TV transmission, or a video game. Actually, you can use the BTA to stream to most other Bluetooth headphones and loudspeakers, but only if these devices also support aptX LL will the delay be low enough for video use.
  • What is the difference between JBL QuantumSURROUND and DTS?
    The JBL QuantumSURROUND algorithm is specifically designed from the ground up to work with JBL Quantum gaming headsets—the software perfectly complements the hardware for incredibly realistic immersion. JBL QuantumSURROUND provides a strong sense of externalization, meaning that sound feels like it’s coming from loudspeakers in a professional listening room—or from the game world around you. With other spatialized audio solutions, it still feels like the sound is coming from the headphones, or just outside of them.
  • What is the difference between HDMI 2.0 and HDMI 2.0a?
    You'll have all the benefits from HDMI 2.0, but with 2.0a you will also have HDR (High Dynamic Range). Don't confuse HDR with cameras, this is used for TV's that support HDR content. In short, if a Blu-Ray supports HDR, it can enhanced dark scenes from a movie with this option.
  • What is the diameter of the speaker unit inside the AKG N60NC and N60NC Wireless?
    These two models have 40 mm speaker units.
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