How To

Support Overview / How To

How To

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  • Do you have a guide that explains the best placement for the OMNI+ speakers in a house?
    Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.
  • Do the UA Train headphones support AptX low latency?
    No. UA Train does not support AptX™ and AptX HD™ audio codecs.
  • Do the Flip 4 and Charge 3 float in water?
    No, the IP waterproof specification means that these speakers can be immersed in water 1 m deep for 30 minutes. It does not mean that they can float, so please be careful. If dropped, they will sink to the bottom.
  • Do the Everest Series headphones support AAC or aptX?
    Sorry, neither AAC nor aptX are supported.
  • Do not use the Integrated cable to charge your InfinityLab Power bank
    The integrated cable only serves as output to charge your devices.  Please use the input port to recharge your power bank.
  • Do JBL Club Headphones Support aptX?
    JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.
  • Do I need to close the USB cap for the speaker to be waterproof?
    Yes, it is needed to close the USB cap completely for waterproof.
  • Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
  • Does this headphone support JBL QuantumSURROUND?
    The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 
  • Does this headphone support JBL QuantumSURROUND?

    The JBL Quantum 200 is not equipped with JBL QuantumSURROUND. You can consider to purchase the Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

  • Does the US Train feature an audio cable?
    Yes. The UA Train features a detachable audio cable with a one button remote. (Please note: you cannot use bluetooth or TalkThru when using the cable connection.)
  • Does the UA Sport Wireless Flex feature volume control?
    Yes. You have the ability to control the volume which is located on the RIGHT arm of the neckband.
  • Does the Tune600BTNC feature an audio cable?
    Yes. The 600BTNC features an audio cable that you can use if you do not wish to use the headphones via wirelessly.
  • Does the T205 have volume control?
    No. Because it features a one button universal microphone, it does not give you the ability to control the volume.
  • Does the T205 have a microphone?
    Yes, the T205 features a one button universal microphone that gives you the ability to pause/play, answer/hang up calls, and skip tracks.
  • Does the T110BT have volume control?
    Yes, the T110BT features a three button inline microphone which allows you to pause/play skip tracks, answer calls and control the volume.
  • Does the Soundgear support aptX?
    Yes, Soundgear supports aptX LL (Low Latency). (aptX is a way of packing more information into a compressed version of a signal).
  • Does the size of my head or height impact the performance of JBL QuantumSURROUND?
    How does the brain tell where a sound is coming from? The slight difference in the arrival time of a sound between two ears helps you understand the angle of the sound source from the head. Everyone hears a little differently based on their individual anatomy. This is why it’s important for the QuantumENGINE to know your height and head size—it adjusts to provide the most precise experience possible.
  • Does the SB20 soundbar have on-screen display (OSD) to check volume etc?
    No, the HDMI connection is used for audio return channel only, there is no on-screen display function to show settings on the TV screen.
  • Does the Reflect Fit feature volume control?
    Yes, the volume control buttons are located on the LEFT arm of the neckband.
  • Does the Quantum headphone support the Mic monitoring feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.
  • Does the OMNI BAR+ support remote control learning?
    Yes, press and hold the Surround button on the OMNI BAR+ until it starts to blink amber. You are now in pairing mode. Press Volume+ on your OMNI BAR+, then press Volume+ on your remote control. The surround button will quickly flash white, to indicate it has learned Volume+. Repeat for Volume-, and Mute, and then hold down the Surround button to exit remote control learning.
  • Does the OMNI BAR+ support 4K movies?
    No, since the OMNI BAR+ does not have any HDMI input connections, it is only your source, connected to the TV, (and of course your TV) that need to be 4K compatible.
  • Does the N60NC Wireless feature real leather on the ear cups and headband?
    No. The ear cups and headband are made from an animal-free synthetic protein leather.
  • Does the N20LT feature volume control?
    Yes, the N20LT features a 3 button microphone that allows you to answer calls, pause/play, skip tracks and control the volume on your IOS device.
  • Does the microphone feature volume and track control on the Tune 205BT?
    Yes, the microphone allows you to skip tracks and control volume. To skip tracks forward, press and hold the volume + for 3 seconds. To skip tracks backward, press and hold the volume - for 3 seconds.
  • Does the JR 300 have a microphone?
    No. The JR 300 is a standard plug and play headphone with no microphone or track features.
  • Does the JBL QuantumONE calibration mic calibrate both ears?
    Yes, the calibration is done for both left and right ears
  • Does the JBL QuantumENGINE software have minimum system requirements?
    The JBL QuantumENGINE supports Windows 10 release 1909 and above and Windows 7 Service Pack 1.
  • Does the JBL Free have volume control?
    No. The JBL Free does not feature volume control. It features pause/play and track control.
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