The JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.

The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.

You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.

You can adjust Equalizer, Spatial Sound, RGB LED effects, change microphone settings and update the headset's firmware

You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.

The JBL Trip visor mount is bi-directional. Mount the clip to the other side of visor as shown in the “quick start guide” section 8. This will help displace the weight differently and your issue should be solved.

JBL Warranty Information

The Limited Warranty starts on the original purchase date and is only valid for products bought from authorized dealers within the APAC regions and used within those regions.
Warranty Period: One year for Home Audio, Portable Devices, Headphones, and Car Audio products (excluding Australia and New Zealand**).

**For Australia and New Zealand, please refer to the attached link for specific details.
https://www.jbl.com.au/warranty-information.html

What is covered by the JBL warranty?

Unless a different warranty period is stated in the Warranty Card provided with your JBL product, JBL warrants for a period of 1 year (except Australia and New Zealand, please refer to https://www.jbl.com.au/warranty-information.html) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a JBL authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.
 During the warranty period, the product or components will be repaired or replaced at JBL’s option, without charge for either parts or labor.
Any warranty service or replacement that is performed will not extend the original warranty period.

What is not covered by this warranty?

This Limited Warranty does not cover damage or failures that are a result of:
Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)
Damage to, or deterioration of, any accessory or decorative surface
Damage resulting from failure to follow instructions contained in the owner’s manual.
Damage resulting from the performance of repairs by someone other than an authorized JBL service center
Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.
 

When your phone/device is fully charged, the InfinityLab power bank will stop output (charging).

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.

 

The Checklist

Let us walk-through a list of things needed to ensure every requirement is met.

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

Watch the video below for help with setting up your Google Assistant device.

Wireless Network Extender

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

One Wireless Network Name (SSID)

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the Wireless speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the Wireless connected speaker and Google Assistant request.

 

The Left and Right bud should sync together automatically when removed from the case. If the Left and Right bud do not sync together automatically within 15 seconds, you may manually sync the buds together. With the buds out of the case, press the center button on each bud 3x. This action does not have to be done simultaneously. You may start with either the L or R bud to initiate syncing.

The speaker is IPX5 certified, it can withstand direct splashes from any direction for up to 3 minutes. Although a little snow or rain won't hurt it, we do not recommend keeping the speaker outside during rain and/or snow. Also be aware of extreme hot or cold temperatures, they may be damaging.

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.

If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec. 

When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds. 

If one of the wireless mics is not working, we recommend the following: 

1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound 
 

Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

Voice commands can only be triggered by the user who registered them during setup.

With some phones, such as iPhones and some Android models, volume is synchronized while Bluetooth is used, and levels below volume setting 6 (tested with iPhone 6 and iPhone 5s) and volume setting 5 on most Android devices will cause the GO to enter standby after some minutes. If you want to play softer while still using your iPhone as a source, please change to cabled connection from the headphone output to the AUX input of GO. This will make it possible for you to set the GO's volume at its minimum step, and then control total level on the telephone. Of course, if source level from the telephone is set extremely low, the GO will go into standby again, because GO needs a certain level to keep playing. Alternatively, use a phone which does not synchronize volume as source. Many Android phones do not synchronize volume, so by using such a phone, you can adjust GO to its lowest level, adjusting total level independently, even via Bluetooth. This will usually result in music volume at the desired level.

This headphone is supported by the My JBL Headphones App.

We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now. 

No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.

Yes, this is normal for the N60NC BT. It disappears within about 20 seconds.

If your Wi-Fi network name has special characters, such as (, `, \, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.

Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.

One explanation can be that your OMNI 50+ is part of a 5.1 system with your Omni Bar, which will make the surround OMNI 50+ left and right rear speakers act as "secondary", and Bluetooth connection is not possible to secondary speakers. To use the OMNI 50+ as a portable speaker again, simply perform a reset of the speaker by pressing the reset button for 5 seconds. Please note that after resetting your OMNI 50+, it is no longer part of the 5.1 wireless system.

It is normal because USB-PD (USB Power Delivering) fast charging has a higher charging speed at the beginning and lower when your device soon to be full.

This can be caused by dirt and dust accumulating on the charging arm, which can reduce the effectiveness of the adhesive. Clean the surface of the charging arm with a wet cloth or alcohol wipes. Do not use paper towels as these can leave paper debris.

1. Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
2. Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
4. Temporarily relocate either the BAR or router so that they are closer together.  If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
5. Try using a different device with the JBL ONE app installed and connected to your home network.