Support Overview / Arcam / Streaming Players / ST60

ST60

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The ST60 is a high-performance streaming source that enables streaming audio from all of the major services (Tidal, Qobuz, Spotify, Napster, Deezer, etc) over Cast or Airplay2. It will also handle UPnP sources.

The ST60 is a high-performance streaming source that enables streaming audio from all of the major services (Tidal, Qobuz, Spotify, Napster, Deezer, etc) over Cast or Airplay2. It will also handle UPnP sources.

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Stuck during software update

ST60 Software Revival Guide

Reason	Revival method for ST60 if a problem exists after a stalled software update
Symptoms	Unit will display “NET UPDATING” on the front panel display and will not complete startup
Parts required	1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide

Download the software bundle by clicking here . You will download a zipped folder called “ST60 v1542 Reflash Bundle.zip”
Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1201 V0.72” and “Step 2 V1542 V0.72”
Double click on the “Step 1 V1206 V0.72” folder. Inside you will find a file named “image.swu”
Copy this image.swu file to a blank USB memory stick.
- NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
Power off the ST60 from the circular front panel power button on the right hand side.
Insert the USB memory stick into the rear of the unit.
Depress the service switch and continue to keep it depressed.
Power the unit on whilst keeping the service button depressed.
Keep the service button depressed for at least 30 seconds after power on.
Release the service button.
Leave the unit for at least 30 minutes to update.
Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V0.72” at point 3.