How To
How To
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The ear-tips can be removed and washed in luke-warm water with a little dish soap. Do not put the headphone into water, it may dried of with a moist cloth. If cloth and a little water doesn't clean sufficiently, use the cleaning-tool which has a brush and scraper to do the job properlyWas this helpful? Thank you for your feedback!
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General information about WiSA:
WiSA is a wireless system designed specifically for audio and speakers. An audio system that incorporates WiSA technology has it's own internal wireless system. It is capable of doing 96kHz/24bit audio with an audio latency of only 5ms, virtually undetectable by the human ear.
For more information on WiSA technology, please go to the official WiSA website.
If a product is WiSA Certified, it can be used with any other WiSA certified product. For example a WiSA Ready TV with at transmitter.
Note: The overall sound quality is dependent on the processing and setup in the WiSA TV & transmitter, and may result in a performance (EQ, crossover and levels) not intended by the speaker manufacturer. To be sure that the Citation products sound the best, use a Citation Bar product as the main "hub".
Harman Kardon Citation Surrounds
WiSA Certified products:
Harman Kardon Citation Sub
Harman Kardon Citation Sub S
Harman Kardon Citation Towers
Harman Kardon Citation Bar
Products making use of WiSA technology (not certified):
Harman Kardon Citation Multibeam 700
Harman Kardon Citation Multibeam 1100
Harman Kardon Citation Amp
Harman Kardon Surround
WiSA does not offer 3D audio formats like Dolby Atmos, and DTS:X yet, so at the moment it is limited to 5.1 or 7.1 Dolby Digital. So regardless of which brand of WiSA speaker you choose, Dolby Atmos will not be available yet.
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CITATION 300 & CITATION 500
Software Update Release Notes
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Version: 93641 / MCU: 0.2124.2
Release Date: August 22, 2022
Release Media: OTA (over the air) Automatic Upgrade
What’s New- Fixed a grouping issue with other Chromecast built-in speakers
- Resolves the issues with the "Google Home" app when used with an Android device.
- Other bug fixes and improvements
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100W, 65W and 30W InfinityLAB chargers can fast charge USB-C equipped laptops.
The 100W charger supports laptops that require output power no more than 100W.
The 65W charger supports laptops that require output power no more than 65W.
The 30W charger supports laptop that require output power no more than 30W.Was this helpful? Thank you for your feedback! -
We suggest picking one way to charge your phone, so either charge your phone through wireless charging or wired charging. You cannot charge one device using both options at the same time.
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USB-A output doesn’t support PD fast charging. To enjoy PD fast charging and with your device support, please use USB-C output (if your InfinityLab device has a USB-C output).
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It will take about 4 hours to fully charge the InfinityLab ClearCall speakerphone using a charger that supports 5V 2A.Was this helpful? Thank you for your feedback!
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You will need to dry the charging port completely before plugging in power for charging.
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To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.Was this helpful? Thank you for your feedback!
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Our InfinityLab power bank should work with most cases in the market, and it depends on the design of the protected case/cover.
However, if your case’s bottom surface is thicker than 3mm, it may impact your wireless charging experience, and we recommend taking off the protected case/cover for the best charging experience.
If your phone case/cover has a metal plate on the back, it will not charge your device since it is a security feature of the FOD (Foreign object detection). This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface. If that happens, the wireless charger either stops charging or does not start charging at all.
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The InfinityLAB charger will not damage your device while charging.
The InfinityLAB charger will deliver the power your device needs during charging, and the InfinityLAB charger features auto protection against overheating, overcurrent, and overvoltage.Was this helpful? Thank you for your feedback! -
InstantGo 10,000 with a built-in USB-C cable and InstantGo 10,000 Wireless should be able to charge your laptop.
However, it may not apply to laptops that require output power of more than 30W.
Please check your laptop requirement before charging it with our devices.
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Yes, it's normal to get warm during charging. The InfinityLAB charger features over temperature protection to ensure your usage is safe.
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Yes, you can use the headset while charging!Was this helpful? Thank you for your feedback!
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CHARGE 5
Software Update Release Notes
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Version: 0.8.9.0
Release Date: January 15th, 2025
Release Media: OTA (over the air) Update through JBL Portable App
What’s New
- Updated standby time
- Improved Samsung TV compatibility
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1. In order to change the name of the speaker, you must first connect your speaker via Bluetooth and then download the JBL Connect app.
2. Once the app is downloaded choose app and wait for it to recognize your device.
3. Now that your speaker is highlighted, choose the gear located either below or to the right of the speaker image.
4. Once you choose the gear you will have the option to edit the name by clicking on the small pencil icon.
5. After you change the name, you will see a notification stating to "Reconnect to Apply New Name"
6. Go to your Bluetooth settings select "Forget This Device" and then reconnect to establish the new speaker name.Was this helpful? Thank you for your feedback! -
In the customized lightshow, you can select up to 3 patterns, however; the preset color cannot be changed. You can always adjust the lightshow brightness.
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On the bottom panel, rotate the battery cover into the unlocked position and remove the cover. Press the battery clip visible on the back side of the battery compartment to allow the existing battery to come out. Then insert the new battery in the slot with the + side visible (facing up), and install the battery cover again. Rotate the battery cover to lock it into place.
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You can change the JBL Pulse lightshow via JBL Portable app.
1. Connect the Pulse with your phone, open the JBL Portable app and wait for app to recognize your speaker.
2. Click the Lightshow button to enter the lightshow set-up
3. Swipe left and right to change lightshow
4. Swipe to customized page, to select your favorite pattern and customize your lightshow
5. Click the color wheel to change color or enter camera color picker
6. Click the brightness button to adjust brightness of the lightshow
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It is not possible to connect further speakers (center or rear) to the system.
The Harman Kardon Radiance 2400 is a 2.1 sound system. With it's unique sound characteristics and sound dispersion, it can fill a large room with high quality sound.Was this helpful? Thank you for your feedback! -
For the best PartyLight Stick and PartyLight Beam performance, connect it by using a JBL Auracast™-enabled PartyBox models such as the PartyBox Club 120, Stage 320 and Ultimate.
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No. Bluetooth does not work under water. The Endurance DIVE however has a built-in MP3 player for music, and is IPX7 waterproof. This means you can use the headphones submerged to 1 meter depth, up to 30 minutes at a time. Also note that for normal swimming, you won't be submerged all the time, so the headphones should be waterproof for the duration of your swim.Was this helpful? Thank you for your feedback!
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You have the option to turn the Noise Cancellation on and off by using the switch that is located on the right side of the NC box. When choosing the switch option, you will see a green light inside the the switch will indicate that the Noise Cancelation is on. To turn off the Noise Cancelation, move the switch down towards the cable and the green light will turn off. When charging this device with the micro USB charging cable included in the packaging, you will see the light turn orange to indicate that it is charging.Was this helpful? Thank you for your feedback!
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Yes, the Inspire 500 features a microphone located on the cord. We recommend running the cord under your chin for the best call connection.Was this helpful? Thank you for your feedback!
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Yes. To take a call from the Live 200BT press the center button located on the RIGHT neckband for 1-2 seconds. To hang up, simply press the center button again.Was this helpful? Thank you for your feedback!
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Yes, the Live 100 features the one button microphone that allows you to receive and end calls. Simply press the middle button on the inline mic for 1-2 seconds to answer the call. If you wish to hang up, press and hold the center button again for 1-2 seconds.Was this helpful? Thank you for your feedback!
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Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferencesWas this helpful? Thank you for your feedback!
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No. Unfortunately, you cannot connect to multiple devices on the 750NC Wireless headphones. You can pair to multiple devices, but can only be connected to one device at a time. The Everest 710 and 310 feature ShareMe 2.0, which permits listening to the same source over two headphones, wirelessly.Was this helpful? Thank you for your feedback!
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Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.Was this helpful? Thank you for your feedback!
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Wireless dual sound can be used to pair two speakers which has the wireless dual sound technology, Which are Aura Studio 2, GO+PLAY, Onyx studio 3, Onyx mini. Please note: Dual Wireless Sound only has the capability to connect no more than 2 speakers at a time. NOTE: The Onyx Studio 5, which also has Dual Wireless Sound, can NOT be used together with other products which feature DWS. Only 2 Onyx Studio 5's can pair with eachother.Was this helpful? Thank you for your feedback!
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