Wireless network connection is lost or not connected anymore

Support Overview / How To / Wireless network connection is lost or not connected anymore

Wireless network connection is lost or not connected anymore

Wireless Network connection is lost or not connected anymore

In case you have lost the Wireless Network connection, recently changed your Wireless name/password, or changed your ISP (service provider), you may need to set up your Citation device again.

Follow our steps below to try fixing the issue and reconnecting your device again.

Open your Google Home app .
In the top right corner of the home screen, tap Devices to see your available devices.
Scroll to find the Citation device card.
Tap SET UP and complete the setup steps.
All of your previous settings, account information is still attached to the speaker. You only need to add it again to your Wireless Network.

Note: The name of your Citation device might be a room name such as "Living Room Speaker", simply tap the SET UP.

Wireless Network connection failed

If the above solution did not work and you still have issues with connecting to your new Wireless Network, then try following these steps:

Reboot your Wireless router. In many cases it can help a lot with a little reboot!
Reset your Citation device.
1. Press and hold down the RESET BUTTON for 15 seconds, the front LED will light up indicating it has been reset.
2. Your Citation device will now boot-up again. It can take roughly 45 seconds until it is ready.
Try to set it up again via your Google Home app

Applies to: