My parcel is showing signs of damage

My parcel is showing signs of damage

If your parcel is showing signs of damage upon delivery, we recommend that you refuse to accept it.


The parcel will then be returned to our warehouse, and you will automatically receive a refund.


If you already accepted your parcel, please take pictures of the damage(s) before opening the parcel.


We hope that the product(s) you have ordered are without any damage.


If the product(s) are damaged, please contact Customer Support as soon as possible, and no later than 2 days after receival of the parcel as we have a short window to process claims with our delivery partner.


Please note that you must keep all packaging, including the brown shipping box, while our Customer Support team is opening a claim with our delivery partner.

Applies to:

Can’t find what you’re looking for?

Call us

Call us

Call us now at: +45 32712498

Monday - Friday: 09.00-17.00

E-mail us

E-mail us

We are here Monday – Sunday to answer you as fast as we can!

Email us
Chat with us

Chat with us

Monday - Friday: 09.00-18.00
Saturday - Sunday: 10:00-16:00

message

WhatsApp Us

Send us a message here 

Monday - Friday: 09.00-18.00
Saturday - Sunday: 10:00-16:00