Shipping & Delivery Information

My parcel is showing signs of damage

If your parcel is showing signs of damage upon delivery, we recommend that you refuse to accept it.

The parcel will then be returned to our warehouse, and you will automatically receive a refund.

If you already accepted your parcel, please take pictures of the damage(s) before opening the parcel.

We hope that the product(s) you have ordered are without any damage.

If the product(s) are damaged, please contact Customer Support as soon as possible, and no later than 2 days after receival of the parcel as we have a short window to process claims with our delivery partner.

Please note that you must keep all packaging, including the brown shipping box, while our Customer Support team is opening a claim with our delivery partner.

I have not received what I expected

If you have not received what you expected, please contact Customer Support as soon as possible, and no later than 2 days after receival of the parcel as we have a short window to process claims with our delivery partner.

Please note that you must keep all packaging, including the brown shipping box, while our Customer Support team is opening a claim with our delivery partner.

My tracking states delivered, but I have not received my parcel

If you have not received your parcel even though your tracking is stating that it was delivered, please contact Customer Support as soon as possible, for us to locate your parcel.

Please note that if you, at your own risk, have granted our delivery partner permission to deliver the parcel when you are not at home, we are unfortunately unable to open a claim with our delivery partner.

My tracking has no updates

If your tracking has no updates for more than 3 days, please contact Customer Support for further assistance.

Please note that larger products, such as most party boxes, soundbars, and subwoofers will be delivered via a lorry on a pallet with our delivery partner for large shipments, DB Schenker. If so, you will receive an email from DB Schenker from which you need to schedule a delivery appointment. For more information about shipments via lorry on a pallet, see here.