InstantGo 5000 Wireless

Here are all the possibilities of how you can charge devices from your power bank.

• InstantGo 5,000 with built-in Lightning cable: 1 (1 x integrated cable)
• InstantGo 5,000 with built-in USB-C cable: 2  (1 x integrated cable, and 1 x USB-C output)
• InstantGo 5,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)
• InstantGo 10,000 with built-in Lightning cable: 2 (1 x integrated cable, and 1 x USB-A output)
• InstantGo 10,000 with built-in USB-C cable: 3 (1 x integrated cable, 1 x USB-C output and 1 x USB-A output)
• InstantGo 10,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)

Under normal usage, the battery should remain at 80% capacity after 300 charge cycles.

What is a charge cycle?

Your power bank is 100% charged, and then one cycle means when you discharge the device to 0% and charge it all the way up to 100%. That is one full charge cycle.

InstantGo 10,000 with a built-in USB-C cable and InstantGo 10,000 Wireless should be able to charge your laptop.
However, it may not apply to laptops that require output power of more than 30W.

Please check your laptop requirement before charging it with our devices.
 

Our InfinityLab power bank should work with most cases in the market, and it depends on the design of the protected case/cover.
However, if your case’s bottom surface is thicker than 3mm, it may impact your wireless charging experience, and we recommend taking off the protected case/cover for the best charging experience.

If your phone case/cover has a metal plate on the back, it will not charge your device since it is a security feature of the FOD (Foreign object detection).  This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface. If that happens, the wireless charger either stops charging or does not start charging at all.
 

We suggest picking one way to charge your phone, so either charge your phone through wireless charging or wired charging. You cannot charge one device using both options at the same time.
 

Ensure that your InfinityLab power bank is charged, then press the power button to trigger charging.
If nothing happens, please try to charge your power bank with a different charger and check the charging indicator next to the power button to see if the LEDs lights are blinking.

If it still doesn’t work, please contact our customer service team for help. 

To enjoy the wireless charging feature for your InfinityLab power bank, below are the instructions on how to activate it.

1. Press the power button (located on the front side, next to the battery indicator).
2. Place your device on top of the power bank.
3. The LED indicator on the side of the power bank will light up, indicating that the product is "charging."

Smart pass-through charging helps you boost your device and power bank simultaneously through one wall outlet.

Here is how it works:

1. Plug your power bank into a wall charger.
2. Connect your device to the power bank (using the integrated cable or connecting a cable to it).
3. Press the power button on the power bank to trigger charging if your phone/device doesn't indicate it is charging.

All InfinityLab power banks are < 100Wh, so there are no restrictions for taking them onto flights as hand luggage (also known as cabin baggage or carry-on luggage).
However, power banks are not allowed to be carried in your hold luggage (also known as checked luggage).

The InfinityLab power bank will not damage your device.
The InfinityLab power bank will deliver the power your device needs during charging, andd the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions.