Headphone Support Guide

Experiencing low volume?
Please see >this guide to re-establish volume level.
You may also check out these videos for best practices on how to keep your True Wireless (TWS) headphones and In-Ear headphones at their best sound performance.

Unable to charge?
This guide may help you.

Unable to connect via Bluetooth?
Check this step-by-step Bluetooth Pairing Guide.

Need to reset?
Find your product and get step-by-step instructions on how to reset your device here.

Helpful videos - How to clean your headphones
Check out this video to learn how to clean your JBL TWS Headphones:

Check out this video to learn how to clean your JBL In-ear Headphones in general: