How To
How To
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There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now.Was this helpful? Thank you for your feedback!
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No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.Was this helpful? Thank you for your feedback!
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Try to move the microphone closer to the sound source and adjust it for a better angle. You should also try to decrease the microphone volume to an appropriate level by turning the volume down.
Finally, try to enable the Dynamic Range Compressor (DRC) option in the QuantumEngine to lower the chance of distortion.
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Try to move the microphone closer to the sound source and adjust it for a better angle. You should also try to increase the microphone volume to an appropriate level by turning the volume up.
Finally, try to increase or decrease the microphone gain level if the sound is distorted.Was this helpful? Thank you for your feedback! -
Yes, this is normal for the N60NC BT. It disappears within about 20 seconds.Was this helpful? Thank you for your feedback!
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First try turning power to the No. 40 OFF, disconnect then reconnect the existing comms cable between the No. 40 Audio and Video processors, and power the No. 40 ON. If this does not help try a different comms cable, this is a straight through 4 conductor cable with a 4 pin connector on each end. If replacing this cable does not help contact one of our authorized service centers for repair assistance – their contact information is under the SUPPORT tab on the Mark Levinson website.Was this helpful? Thank you for your feedback!
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If your Wi-Fi network name has special characters, such as (, `, \, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.Was this helpful? Thank you for your feedback!
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Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.Was this helpful? Thank you for your feedback!
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One explanation can be that your OMNI 50+ is part of a 5.1 system with your Omni Bar, which will make the surround OMNI 50+ left and right rear speakers act as "secondary", and Bluetooth connection is not possible to secondary speakers. To use the OMNI 50+ as a portable speaker again, simply perform a reset of the speaker by pressing the reset button for 5 seconds. Please note that after resetting your OMNI 50+, it is no longer part of the 5.1 wireless system.Was this helpful? Thank you for your feedback!
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Yes, it will power off after removing charging cable. It is by design.Was this helpful? Thank you for your feedback!
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If your parcel is showing signs of damage upon delivery, we recommend that you refuse to accept it.
The parcel will then be returned to our warehouse, and you will automatically receive a refund.
If you already accepted your parcel, please take pictures of the damage(s) before opening the parcel.
We hope that the product(s) you have ordered are without any damage.
If the product(s) are damaged, please contact Customer Support as soon as possible, and no later than 2 days after receival of the parcel as we have a short window to process claims with our delivery partner.
Please note that you must keep all packaging, including the brown shipping box, while our Customer Support team is opening a claim with our delivery partner.
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We use a sophisticated vetting process to ensure that your image does not contain copyrighted, protected, sexual, suggestive, offensive or inappropriate elements. This includes words and messages. If these algorithms are triggered, your order is automatically cancelled. Please try again with a different image or wording.Was this helpful? Thank you for your feedback!
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