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Pressing the association button on secondary speaker causes no sound prompt output from secondary speaker

Only the primary speaker prompts the user when pressing the association button. This does not happen when the same is done on the secondary speaker. However, the front panel LED blinks quickly, indicating that association process is taking place. (This applies to primary and secondary speakers both.)

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Prices shown in the web shop

The Recommended Retail Price (RRP) is a pricing suggestion provided by the manufacturer or supplier of a product. It indicates the price at which the manufacturer suggests the product should be sold in the retail market. The RRP is often used as a reference point for consumers and retailers.

Retailers are not bound to sell products at the RRP. Retailers may choose to sell the product at a higher or lower price depending on various factors, including market conditions and promotional strategies.

The JBL web shop always introduces new products at the RRP but may deviate from the RRP after introduction depending on the factors described above.

When a promotion is shown, the crossed-out reference price and/or the savings percentage are based on the lowest price listed on the JBL web shop in the 30 days prior to the promotion.

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Problem pairing Subwoofer to the Soundbar and/or problems with remote programming. How do I reset the SB350?

Reset the Soundbar by the same process as when doing "reset remote settings": 1. Switch the SB 350 ON. 2. Press and hold the Surround and Volume (–) buttons simultaneously for about 3-4 seconds, then let go. The Source selection Button flashes amber, followed by the power button and source buttons flashing several times. 3. The soundbar is now reset.

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Problems connecting to WiFi network using an iPhone

If you are experiencing issues when setting up your HK Citation Oasis to your WiFi network using the Google Home app, then please turn Bluetooth off on your phone, then turn Bluetooth back on again and try the setup again.

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Pulse 4: Light Show has Low Intensity

The intensity of the light show is dependent on the amount of audio signal being sent into the unit.

If you are experiencing a light show that doesn't move around very much, it is likely that you are not using a feature on your phone called Bluetooth Absolute Volume*. This means that the volume of your phone/tablet/device is controlled independently from the volume of the speaker.

So, if you have the Pulse 4 set to maximum volume or close to it, but the volume on your device is set at a low level, the light show will show little to no effect. All you have to do is reverse it. Turn up the volume on the device to the maximum and set the Pulse 4 to the desired volume. This will send the correct level to the speaker and the light show will show plenty of effect. This also benefits the sonic quality as well. Therefore, we recommend always having the volume on your device turned up to a high level and then adjusting the volume level on the speaker itself. This way you'll be able to enjoy the light show while also getting good audio quality. Or, if possible, setup your device for Bluetooth Absolute Volume*.

*BLUETOOTH ABSOLUTE VOLUME: Most phones/tablets/devices now use Bluetooth Absolute Volume (a.k.a. volume sync) by default. This is a feature that synchronizes the volumes of the device and the speaker, and allows the speaker volume to be controlled by changing the volume on either the device or the speaker. The volume being sent from the device is fixed at full volume.

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Pulse 4 Firmware Version Information
A new firmware version has been released for the Pulse 4 (Version 0.5.1.0), below is a list of the improvements:
1. Supports Bluetooth 5.1 profile.
2. Improves the stability of stereo setup using the JBL Portable* app.
3. Improves compatibility with Mac computers.
4. Enhances light show synchronization with music.
The firmware update is installed as an OTA update:
1. Download and install the JBL Portable* app from the Google Play/App Store.
2. Connect your Pulse 4 to your phone/tablet through Bluetooth.
3. Open the JBL Portable app and wait for the Pulse 4 to appear.
4. On the Pulse 4 screen, select settings (gear cog symbol).
5. Proceed with installing the firmware update.
*JBL Portable is the new name for the JBL Connect app, the name will change in January 2021.
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Pulse 5 - Factory Reset

Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.

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Pulse 5 - Factory Reset

Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.

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QUANTUM DUO: Software Update Release Notes
QUANTUM DUO
Software Update Release Notes
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Version: V46
Release Date: August 31, 2022
Release Media: USB
Filename: JBL Quantum Duo SW release V46.zip

What's New
1. We have improved the volume synchronization between the Quantum DUO and Windows OS, which give the user a better sound experience
NOTE: Instructions to perform the software update via USB are included in the zip file.

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QUANTUM DUO
Software Update Release Notes
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Version: V44
Release Date: December 15, 2021
Release Media: USB
Filename: JBL Quantum Duo SW release V44.zip

What's New
1. Allow user to disable the auto standby feature via long pressing lighting pattern and right color selection button for >10 seconds
2. General Software Improvements
NOTE: Instructions to perform the software update via USB are included in the zip file.
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QUANTUM ENGINE: Software Update Release Notes
QUANTUM ENGINE
Software Update Release Notes
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Software Version: V1.11.0.1511
Release Date: September 19, 2022
Release Media: Website & Quantum ENGINE

What’s New
1. Improved firmware stability upgrading process flow for the QUANTUM 910.
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QUANTUM ENGINE
Software Update Release Notes
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Software Version: V1.11.0.1510
Release Date: August 24, 2022
Release Media: Website & Quantum ENGINE

What’s New
1. Added support for the new QUANTUM 910 Wireless Headphones
2. Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.
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Quantum Engine: Software Update Release Notes
QUANTUM ENGINE

Software Update Release Notes

Version 1.6.0.1053
Release Date: 1/21/21
1. Welcome feature has been implemented.
2. Surround Modes feature has been implemented.
3. ANC/TT toggle has been implemented.
4. The sidetone has been turned off by default for all models to avoid confusion.
5. QuantumSURROUND/QuantumSPHERE quality & performance have been improved.
6. Quantum 300 Mic Gain has been improved.
7. Quantum 800 FW update reliability has been improved.
8. Minor Bugs Fixed
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QUANTUM STREAM STUDIO: Software Update Release Notes
QUANTUM STREAM STUDIO

Software Update Release Notes

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Version: 1.4.9

Release Date: January 13th, 2025

Release Media: OTA (over the air) Update via JBL QuantumENGINE

What’s New
1. Zoom USB Certified
2. Stability and performance improvement
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