How To

Support Overview / How To

How To

1676 results
  • Reflect Fit Headphones: Track Control
    To skip the tracks forward, press and hold the volume up (+) button for 1-2 seconds and you will advanced to the next song. To start the current song you are listening to over, press and hold the volume down (-) button for 1-2 seconds. Please note: You can only advance to the next song be skipping forward, you cannot skip tracks backward. You can only restart the current song over by pressing the volume down (-) button.
  • Reflect Mini 2: Pairing Information
    To connect to a different Bluetooth device, first switch the headphones off. Now press and hold the center button on the headphone remote control for about 3-5 seconds. You should see the light blinking red/blue to indicate pairing mode, and the voice prompt should state “looking for device”. You should see "Reflect Mini 2" appear on the source's BT list. Choose that option, and wait for the voice prompt to state “connected”
  • Regarding playing DSD through the USB input on a No. 519 or the No. 526; do they need a DSD driver installed (on the associated computer) like the No. 585 does? I looked on the Mark Levinson website, I do not see a DSD driver in the No. 519 or No. 526 download section. Can the DSD driver in the No. 585 download section be used with the No. 519 and No. 526?
    Yes, the DSD driver in the No. 585 download section be used with the No. 519 and No. 526? There is only one Cmedia computer driver and since the No. 585 was the first to use it it was named that way - so to get DSD to play through USB the same driver must be used for the No. 519 and the No. 526.
  • Remote app does not recognize my AVR1x1S and AVR1x10S receiver?
    Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.
  • Remote functions?
    Button 1: Volume or Button 2: Answer phone or 1x Play/Pause 2x Skip next 3x Skip previous. Compatabillty switch - I = iOS A = Andriod. Button 3: volume +
  • Removing or replacing the integrated cable
    The integrated cable cannot be replaced or detached.
    In case cable is damage please contact our customer service team for help.
  • Renaming of the JBL Connect App to JBL Portable
    The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.
  • Reset Information
    To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.
  • Restoring QuantumENGINE to 1.19 from 2.0

    Restoring QuantumENGINE to 1.19 from 2.0:

    Please note: Before reverting to QuantumENGINE 1.19, please be aware that any settings from QuantumENGINE 2.0 will not be saved and reloaded into QuantumENGINE 1.19.

    Uninstall QuantumENGINE v2.0 

    1. Start the uninstall process. Go to: Settings -> Apps -> Installed Apps -> find "JBL QuantumENGINE" and select uninstall.
    2. When prompted to uninstall, select “Remove all related settings” and click Uninstall

    Install QuantumENGINE 1.19 

    1. Click this link to download the JBL QuantumENGINE v1.19: https://support.jbl.com/quantum-engine-latest
    2. Double-click the downloaded file "JBL_QuantumENGINE_1.19.0.2025_x64" and follow the instructions to finish the installation.
    3. Restart the PC. 
    4. Launch JBL QuantumENGINE and enjoy!

     

  • Roon support
    The Roon controller (DLNA) is not supported, but it is possible to use the Chromecast or Airplay from the Citation Amp to create a room within the Roon app (needs subscription with Roon). 
  • Screen brightness information

    If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room. 

  • Setting Line output fixed or variable
    As default the line output is set to Fixed. You can change it to variable in the advanced settings.
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