How To
How To
-
Make sure the headset volume control is turned up and your microphone is unmuted. Check that only one voice chat application is in use while in-game. If you're connected to the PC, make sure that the communication device is selected under Control Panel > Sound > Recording. Select the JBL product and select "Set as Default Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly.
Was this helpful? Thank you for your feedback! -
- Alexa is not available in all languages and countries. For countries without Amazon Alexa, you can double tap to activate the native voice assistant on your mobile device.
Was this helpful? Thank you for your feedback! -
- The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.
Was this helpful? Thank you for your feedback! -
Please check your OS version. If you are using an iPhone with OS version of 8.3 or lower , please upgrade your system to the latest version.Was this helpful? Thank you for your feedback!
-
An unstable internet or connectivity might cause software updates to fail during the Stereo Boost Pairing mode.
Press and hold the "Bluetooth" button to quit the Stereo Boost Pairing mode, and update the speaker independently.
Was this helpful? Thank you for your feedback! -
If your Micro II does not sense an audio signal on its input, it goes into Standby to save power. It should wake up again when audio is sensed. Since Micro II senses audio on its input, not on the speaker volume, always turn up the volume on the source, then control speaker volume on the Micro II. This way it will not go into Standby unless music stops.Was this helpful? Thank you for your feedback!
-
The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as Volume, Channel or Transport control Punch-Through). When you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again. To avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command.Was this helpful? Thank you for your feedback!
-
This is by design to achieve maximum battery play time. To get Maximum loudness connect the unit to AC power during usage.
Was this helpful? Thank you for your feedback! -
You need to charge your Onyx Studio 9 using the power cord included in the package. It takes about 4 hours to fully charge.
Was this helpful? Thank you for your feedback! -
Due to compatibility issue, clear the Harman Kardon One app cache and try to update it again.
Was this helpful? Thank you for your feedback! -
When not connected to AC power, the speaker will be automatically switch off after 1 hour of inactivity to save battery consumption. You can adjust the auto standby time on JBL One app.
Was this helpful? Thank you for your feedback! -
The speaker has an auto calibration feature, which measures the space around the speaker and adjusts the sound quality based on the room around it. Auto calibration will automatically work when you power on the speaker and begin playing music. For the best sound, we recommend placing the speaker in the middle of the room, at least 0.5 meters away from any walls.
Was this helpful? Thank you for your feedback!
Can’t find what you’re looking for?
Chat with us
Monday – Friday: 08.00-17.00
Saturday – Sunday : 09.00–15.00
WhatsApp Us
Send us a message on +44 161 222 3325 or click here
Monday - Friday: 08.00-17.00Saturday - Sunday: 09:00-15:00