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Will party mode transform stereo pairs into mono singles?

No, the re-broadcast signal is in stereo. Stand alone speakers will play both Left and Right channels.

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Will shipping charges apply to my InfinityLab order?

For InfinityLab orders with a value of more than 25 euros, no shipping charges apply. Even returns are free. It's all on us.

For InfinityLab orders with a value of less than 25 euro, a 5 euro shipping charge applies. If however you return your full InfinityLab order for a refund within 30 days of purchase, we will refund you the 5 euro shipping charge.

Happy shopping!

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Will the DUET go into standby by itself?

Yes, if no audio is present and no buttons are pressed, DUET will go into standby after approx. 10 minutes.

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Will the head tracking feature work when connected via Bluetooth for the JBL Quantum 910P/X?

The head tracking will only work when connected via the wireless USB (A or C) dongle. The reason for this is that the head tracking technology uses a lot of processing power and a low latency connection.

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Will the head tracking function (JBL QuantumSPATIAL 360) work when connected to a PC/PlayStation/Xbox without the JBL Quantum Engine installed?

When connected to a device using the Wireless USB (A or C) dongle the head tracking feature (JBL QuantumSPATIAL 360) will work. To enable JBL Quantum 360SPHERE and spatial calibration the JBL Quantum Engine is required.

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Will the new HK Controller app work with 1st generation Omni speakers?

Yes, they are backward compatible with your existing Omni speakers.

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Will the OMNI BAR+ automatic wake up when TV is turning on?

Yes, our OMNI BAR+ supports standard CEC features such a wake-up and volume control via HDMI. Optical and analog input signals can wake up the Omni Bar, but if the source signal is too weak, the OMNI BAR+ will not wake up.

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Will the Playlist speaker support JBL Connect?

There is no plan for adding JBL Connect support for Playlist speaker. But you can group any speaker together that support Chromecast built-in for multi-room experience.

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Will the setting of the EQ influence the TruNote calibration results?

No, it will not change the TruNote autocalibration results. TruNote equalizes the acoustics of the headphones to the specific fit to your head As is the case with any supplemental equalization setting, it will change how the audio sounds to the user

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Will tracks made available offline from Apple Music be playable on the Omni system?

Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.

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The JBL Wireless Microphone set allows 2 x wireless microphones* to be connected to any PartyBox model ** through the use of a dongle connected to the Mic input. Additionally, a 3rd wired microphone - like the JBL PBM100 Wired Microphone, can also be connected to the switchable Guitar/Mic 2 input (only available on some PartyBox models). This will also work when using the non-switchable Guitar input on other Partybox models - however, this will bypass the karaoke effects including echo for the connected microphone and would generally have a slightly different sound character/timbre to a microphone connected to the Microphone input.

*This includes the PartyBox On-The-Go, a maximum of 2 wireless microphones can be connected and used simultaneously. The standard bundled PartyBox On-The-Go microphone can only be connected to the PartyBox On-The-Go that it came bundled with, it also cannot connect wirelessly to any other PartyBox models or portable speakers other than the PartyBox On-The-Go that it came bundled with. Only one standard, bundled PartyBox On-The-Go wireless microphone can be connected at a time, unless the JBL Wireless Microphone is purchased (sold separately), a spare part will only work as a replacement, not simultaneously.

PartyBox Model	Mic Arrangement	Ports Used	MAX
** Encore	1 Wireless (pre-paired, included) OR 2 Wireless (sold separately, second microphone needs to be manually paired as described in Owner's Manual)	N/A - Wireless (pre-paired, no Wired Microphone port)	2
100/110/Encore Essential	1 Wired OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port	2
200	1 Wired OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port	2
300	1 Wired OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port	2
120/310/310 MC*/320/710/Ultimate	1 Wired AND 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port AND Mic/Guitar Port	3
1000	1 Wired OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port	2
On-The-Go/On-The-Go Essential	1 Wired AND 1 Wireless (pre-paired, included) OR 2 Wireless (Wireless Microphone Set must be used, sold separately)	Mic Port AND N/A - Wireless (pre-paired) OR Mic Port (pre-paired microphone will not work simultaneously when dongle used)	2 OR 2

* Partybox 310 MC - is a standard Partybox 310, which comes bundled with 1 x Wired Microphone (PBM100).

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Wireless network connection is lost or not connected anymore
Wireless Network connection is lost or not connected anymore

In case you have lost the Wireless Network connection, recently changed your Wireless name/password, or changed your ISP (service provider), you may need to set up your Citation device again.

Follow our steps below to try fixing the issue and reconnecting your device again.
1. Open your Google Home app .
2. In the top right corner of the home screen, tap Devices to see your available devices.
3. Scroll to find the Citation device card.
4. Tap SET UP and complete the setup steps.
5. All of your previous settings, account information is still attached to the speaker. You only need to add it again to your Wireless Network.
Note: The name of your Citation device might be a room name such as "Living Room Speaker", simply tap the SET UP.

Wireless Network connection failed
If the above solution did not work and you still have issues with connecting to your new Wireless Network, then try following these steps:
1. Reboot your Wireless router. In many cases it can help a lot with a little reboot!
2. Reset your Citation device.
  1. Press and hold down the RESET BUTTON for 15 seconds, the front LED will light up indicating it has been reset.
  2. Your Citation device will now boot-up again. It can take roughly 45 seconds until it is ready.
3. Try to set it up again via your Google Home app
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