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Do you need a phone to use Vi?

Yes, a phone with GPS capabilities is needed so that the Vi Fitness app can start and stop workouts, track biometrics, measure and store data, track features like elevation and location, and play music during training. We support iOS (9+) and Android OS (Lollipop +) devices however we recommend having the latest OS on any device for the best Vi experience.

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DSP 4086 Tuning Software Crashing/Not Responding
If your DSP Tuning Software is not responding properly or is crashing, it is likely because the proper USB driver has not yet been installed. There is an easy fix for this, and it does not require you to uninstall anything.
1. If the tuning software is open, close it.
2. Go back to your software install files and double-click on “USB Driver”.
NOTE: Make sure to allow it to make changes to your computer if your anti-virus software requests it.
1. After the driver is installed, reopen the software. Your problem should be resolved.
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Dual Wireless Sound Information

The Onyx Studio 7 features Dual Wireless Sound which allows you to connect two Onyx Studio 7 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 7 to other Onyx Studio speakers such as the Onyx Studio 6 and 5.

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During Wireless Dual Sound mode, why is there an interruption when music starts playing via Bluetooth?

It's normal that music will be interrupted for one or two seconds when entering Wireless Dual Sound mode. The two compatible speakers are synchronizing with each other during this connection process. Once they are in sync you will not experience any further interruption.

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E55BT Headphones: Track Information

To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.

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Ear Pad Cleaning Information

The ear pads can be removed and washed.
To remove the ear pads, rotate them anti-clockwise to unlock (see image below).

The ear pads must be hand washed only, do not machine wash - the water temperature used should be in the range specified below. Then wait for the ear pads to fully dry.

Once fully dry, align the holes on the inside of the ear pads (highlighted with orange circles in the image below) with the clips on the headphones (located where the red arrows are pointing in the image below), now rotate the ear pad clockwise to lock the ear pads to the headphones again.

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Enabling or disabling Demo mode.
Demo mode
1. Press the Play and Boost button at the same time for 5 seconds.
2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
  1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
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ENCHANT 1100: Software Update Release Notes
ENCHANT 1100
Software Update Release Notes
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Version: 24.50.65.90.00
Release Date: January 20th, 2025
Release Media: OTA (over the air) Automatic Update through HK One App

What’s New
1. Increase EQ to 7 bands
2. Improved software performance
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ENCHANT 900: Software Update Release Notes
ENCHANT 900

Software Update Release Notes

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Version: 24.50.65.90.00

Release Date: January 20th, 2025

Release Media: OTA (over the air) Automatic Update through HK One App

What’s New
1. Increase EQ to 7 bands
2. Improved software performance
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ENCHANT SUB: Software Update Release Notes
ENCHANT SUB
Software Update Release Notes
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Version: 24.51.11.75.00
Release Date: January 20th, 2025
Release Media: OTA (over the air) Automatic Update through HK One App

What’s New
1. Improved software performance
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Endurance Dive Headphones: MP3 Information. How to add music, play function.

Here is how to add music to the Dive Headphones: 1. Place the MP3 music files that you want to transfer to the Dive headphones on your computer, where you can find them again. The sequence is not important, they will be played in alphanumerical sequence. If you want to have a special sequence to your tracks, you can add a number as the first file name. 2. Connect the Dive to your computer with the USB cable. Please use the cable that came with the headphones, since other USB cables may be wired for charging only, and may not work. 3. Your Dive will now pop up in your explorer folder overview as a new drive. Total capacity is about 991 MB. 4. Now you simply drag-and-drop the MP3 files from their location onto the Dive, or you mark the files, copy them and paste them onto the Dive. Do not use folders of any kind, and do not try to place other file types on the Dive's memory. MP3 files with a resolution of 320 kbits/second is maximum quality possible. Please note that the owner's manual contains an error about random play, stating that MP3 play will always be done in random sequence. Unfortunately, this is an error. All replay of MP3 files from the internal memory is alphanumerical, NOT random. As mentioned above, you can add a number to the track title, and the tracks will be played in numerical order, until no more numbers are present, after which replay is in alphabetical order.

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Endurance Series Headphones: Apt X

The Endurance headphones do not support Apt X or AAC audio codecs.

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