How To

How To

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  • The ADAPT+ is made to connect an external subwoofer. The subwoofer needs to be an active device, which means that it must have its own, built-in amplifier.
  • The BDS 235 and 535 owner's manual states that you need an ADAPT to make your system wireless. You do it by connecting the BDS system's analog outputs to the ADAPT's analog AUX input. The ADAPT will then re-stream to your OMNI speakers wirelessly. However, if you listen to the OMNI speakers, and want to listen to the music directly from the BDS system at the same time, there will be a delay in the sound from the OMNI speakers. The BDS speakers will play the music first, and since the ADAPT needs to process the data wirelessly, a delay results. To avoid delay, please mute the BDS system, or connect from the ADAPT line-out to the BDS AUX in instead of the other way around. With this setup, you can only play to the BDS from an OMNI speaker, which will not be delayed in sound.
  • This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.
  • The Smart Tx is designed to work with everyday devices, such as analog and USB outputs on consumer grade equipment. Certain professional equipment, such as mixing panels and others may be capable of analog outputs that exceed the maximum input signal for the Smart Tx. This input signal should not exceed 1 VRMS, as higher inputs may cause the transmitter to crash. If this happens the transmitter can be recovered using a software reset.

  • It can fast charge almost anything with a USB-A or USB-C cable—phones, earbuds, power banks, cameras, even your laptop or gaming console.
  • It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

    If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
    You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
    needed-tools.png
    Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
    cleaning-earbud-contact-points.png
    Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
    cleaning-charging-case.png
    Repeat until the contact points are visibly clean, and charging should work as designed.

    Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
    This procedure can be performed on all True Wireless Stereo earphones and cases.
  • The ear-tips can be removed and washed in luke-warm water with a little dish soap. Do not put the headphone into water, it may dried of with a moist cloth. If cloth and a little water doesn't clean sufficiently, use the cleaning-tool which has a brush and scraper to do the job properly
  • General information about WiSA:

    WiSA is a wireless system designed specifically for audio and speakers. An audio system that incorporates WiSA technology has it's own internal wireless system. It is capable of doing 96kHz/24bit audio with an audio latency of only 5ms, virtually undetectable by the human ear.

    For more information on WiSA technology, please go to the official WiSA website.

    If a product is WiSA Certified, it can be used with any other WiSA certified product. For example a WiSA Ready TV with at transmitter.
    Note: The overall sound quality is dependent on the processing and setup in the WiSA TV & transmitter, and may result in a performance (EQ, crossover and levels) not intended by the speaker manufacturer. To be sure that the Citation products sound the best, use a Citation Bar product as the main "hub".


    WiSA Certified products:

    Harman Kardon Citation Surrounds
    Harman Kardon Citation Sub
    Harman Kardon Citation Sub S
    Harman Kardon Citation Towers


    Products making use of WiSA technology (not certified):

    Harman Kardon Citation Bar
    Harman Kardon Citation Multibeam 700
    Harman Kardon Citation Multibeam 1100
    Harman Kardon Citation Amp
    Harman Kardon Surround


    Limitations:

    WiSA does not offer 3D audio formats like Dolby Atmos, and DTS:X yet, so at the moment it is limited to 5.1 or 7.1 Dolby Digital. So regardless of which brand of WiSA speaker you choose, Dolby Atmos will not be available yet.
  • CITATION 300 & CITATION 500
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  93641 / MCU: 0.2124.2
    Release Date:  August 22, 2022
    Release Media:  OTA (over the air) Automatic Upgrade

    What’s New
    1. Fixed a grouping issue with other Chromecast built-in speakers
    2. Resolves the issues with the "Google Home" app when used with an Android device.
    3. Other bug fixes and improvements
  • 100W, 65W and 30W InfinityLAB chargers can fast charge USB-C equipped laptops.
    The 100W charger supports laptops that require output power no more than 100W.
    The 65W charger supports laptops that require output power no more than 65W.
    The 30W charger supports laptop that require output power no more than 30W.
  • We suggest picking one way to charge your phone, so either charge your phone through wireless charging or wired charging. You cannot charge one device using both options at the same time.
     
  • USB-A output doesn’t support PD fast charging. To enjoy PD fast charging and with your device support, please use USB-C output (if your InfinityLab device has a USB-C output).
     
  • It will take about 4 hours to fully charge the InfinityLab ClearCall speakerphone using a charger that supports 5V 2A.
  • You will need to dry the charging port completely before plugging in power for charging.
     
  • To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.  
  • Our InfinityLab power bank should work with most cases in the market, and it depends on the design of the protected case/cover.
    However, if your case’s bottom surface is thicker than 3mm, it may impact your wireless charging experience, and we recommend taking off the protected case/cover for the best charging experience.

    If your phone case/cover has a metal plate on the back, it will not charge your device since it is a security feature of the FOD (Foreign object detection).  This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface. If that happens, the wireless charger either stops charging or does not start charging at all.
     
  • The InfinityLAB charger will not damage your device while charging.

    The InfinityLAB charger will deliver the power your device needs during charging, and the InfinityLAB charger features auto protection against overheating, overcurrent, and overvoltage.
  • InstantGo 10,000 with a built-in USB-C cable and InstantGo 10,000 Wireless should be able to charge your laptop.
    However, it may not apply to laptops that require output power of more than 30W.

    Please check your laptop requirement before charging it with our devices.
     
  • Yes, it's normal to get warm during charging. The InfinityLAB charger features over temperature protection to ensure your usage is safe.
     
  • Yes, you can use the headset while charging!
  • CHARGE 5

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  0.8.9.0

    Release Date: January 15th, 2025

    Release Media: OTA (over the air) Update through JBL Portable App

     

    What’s New

    1. Updated standby time
    2. Improved Samsung TV compatibility
  • 1. In order to change the name of the speaker, you must first connect your speaker via Bluetooth and then download the JBL Connect app.
    2. Once the app is downloaded choose app and wait for it to recognize your device.
    3. Now that your speaker is highlighted, choose the gear located either below or to the right of the speaker image.
    4. Once you choose the gear you will have the option to edit the name by clicking on the small pencil icon.
    5. After you change the name, you will see a notification stating to "Reconnect to  Apply New Name"
    6. Go to your Bluetooth settings select "Forget This Device" and then reconnect to establish the new speaker name.
  • In the customized lightshow, you can select up to 3 patterns, however; the preset color cannot be changed. You can always adjust the lightshow brightness. 
     
  • On the bottom panel, rotate the battery cover into the unlocked position and remove the cover. Press the battery clip visible on the back side of the battery compartment to allow the existing battery to come out. Then insert the new battery in the slot with the + side visible (facing up), and install the battery cover again. Rotate the battery cover to lock it into place.

  • You can change the JBL Pulse lightshow via JBL Portable app.

    1. Connect the Pulse with your phone, open the JBL Portable app and wait for app to recognize your speaker.  
    2. Click the Lightshow button to enter the lightshow set-up

    3. Swipe left and right to change lightshow
    4. Swipe to customized page, to select your favorite pattern and customize your lightshow
    5. Click the color wheel to change color or enter camera color picker
    6. Click the brightness button to adjust brightness of the lightshow



                                                                                                                                           
  • It is not possible to connect further speakers (center or rear) to the system.

    The Harman Kardon Radiance 2400 is a 2.1 sound system. With it's unique sound characteristics and sound dispersion, it can fill a large room with high quality sound. 
  • For the best PartyLight Stick and PartyLight Beam performance, connect it by using a JBL Auracast-enabled PartyBox models such as the PartyBox Club 120, Stage 320 and Ultimate.

  • No. Bluetooth does not work under water. The Endurance DIVE however has a built-in MP3 player for music, and is IPX7 waterproof. This means you can use the headphones submerged to 1 meter depth, up to 30 minutes at a time. Also note that for normal swimming, you won't be submerged all the time, so the headphones should be waterproof for the duration of your swim.
  • You have the option to turn the Noise Cancellation on and off by using the switch that is located on the right side of the NC box. When choosing the switch option, you will see a green light inside the the switch will indicate that the Noise Cancelation is on. To turn off the Noise Cancelation, move the switch down towards the cable and the green light will turn off. When charging this device with the micro USB charging cable included in the packaging, you will see the light turn orange to indicate that it is charging.
  • Yes, the Inspire 500 features a microphone located on the cord. We recommend running the cord under your chin for the best call connection.
  • Yes. To take a call from the Live 200BT press the center button located on the RIGHT neckband for 1-2 seconds. To hang up, simply press the center button again.
  • Yes, the Live 100 features the one button microphone that allows you to receive and end calls. Simply press the middle button on the inline mic for 1-2 seconds to answer the call. If you wish to hang up, press and hold the center button again for 1-2 seconds.
  • Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferences
  • No. Unfortunately, you cannot connect to multiple devices on the 750NC Wireless headphones. You can pair to multiple devices, but can only be connected to one device at a time. The Everest 710 and 310 feature ShareMe 2.0, which permits listening to the same source over two headphones, wirelessly.
  • Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • Wireless dual sound can be used to pair two speakers which has the wireless dual sound technology, Which are Aura Studio 2, GO+PLAY, Onyx studio 3, Onyx mini. Please note: Dual Wireless Sound only has the capability to connect no more than 2 speakers at a time. NOTE: The Onyx Studio 5, which also has Dual Wireless Sound, can NOT be used together with other products which feature DWS. Only 2 Onyx Studio 5's can pair with eachother.
  • Unfortunately, the Y50BT headphones cannot be paired to multiple devices at the same time.
  • The UA Sport Wireless Flex can be paired to multiple devices but cannot connect to more than once device at a time.
  • We are sorry, but this is not possible, neither as software upgrade nor as mechanical modification.
  • JBL Playlist: Yes, it can be used with Bluetooth out of the box, and also Chromecast (setup is done via Google Home, but speaker does not have Google Assistant built-in) JBL Link Bar: Yes, it can be used with Bluetooth and Chromecast after setting the bar up with a Google account - choosing not to activate the Google Assistant. JBL Link Music: No, this speaker requires setup via Google Home JBL Link Portable: No, this speaker requires setup via Google Home JBL Link 10, 20 and Link View: No, these speakers requires setup via Google Home Harman Kardon Citation series: No, this speaker requires setup via Google Home Harman Kardon Allure: Yes, Bluetooth is available from factory settings. Every time it is powered on and off, the speaker will say "Now in setup mode, follow the instructions in the Harman Kardon Alexa App." Harman Kardon Allure Portable: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards. Harman Kardon Astra: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards.
  • Yes, the Soundgear Sense earbuds can be used for exercising like hiking and riding a bicycle, they have an IP54 rating. The headphones are also applicable for running and other sport exercising. The flexible ear hook design ensures they fit securely and comfortably in the ear to prevent them from falling out during activity. For an extra secure fit, you can use the optional neckband during rigorous exercise

  • Yes, the click-on connector that holds the earphone in place on the Oculus Rift is adjustable in small clicks, longer or shorter.
  • It is safest is to turn amplifier off, change the switch position, then turn the unit back on. The switches should not be changed if the unit is ON (operate mode), they can be changed if the unit is in standby but only if the standby mode is Green or Power Save.
  • No, the No. AUX outputs cannot be used for any Atmos channels.
  • Yes, but only with certain Android telephones. It is not possible to use iPhones. It is necessary to buy a USB 2.0 cable with Micro-B male plug to Micro-B male plug, OTG functionality. (On-The-Go). This cable is available in different lengths from various electronics shops or web shops. Connecting the telephone and the N90Q with this cable will usually open for digital signal transmission immediately, and the amber charging button on the N90Q will light up as an indication of open connection. (Please note that N90Q can play digital signals from some Apple computers, Macbook, iMac etc.)
  • Yes, you can use cabled audio connection instead of Bluetooth on the N60NC Wireless, if you prefer. You can listen to a cabled source even if the battery is empty, but the noise cancelling function will of course not be available in this case. If the battery is charged, you can switch noise cancellation on or off at will. You do not have to have a cable connected at all. You can use the headphones as noise cancellers just by putting them on, and switching NC on.
  • Yes, the transmitter / charging dock is designed to be easily hung on a wall with just two screws. Of course the headphone can be charged in this position also.
  • No, this is a Bluetooth only headphone. Charging is done with cable, of course, but there is no cabled audio connection.
  • No, as soon as charging begins, the headphone shuts down. Since no option for cabled listening exists for this model, it is necessary to charge before listening is again possible.
  • Because bluetooth cannot travel through water, the only Endurance model that is used for swimming is the Endurance DIVE model. The Endurance DIVE model features an MP3 player which allows you to listen to music under water without using bluetooth. Furthermore, only DIVE features a function lock, which prevents water from activating functions inadvertently. SPRINT and JUMP do not have this lock function, and will not work under water.
  • The JBL Endurance SPRINT, JUMP and DIVE can be used in salt water (i.e. sea) but we recommend to thoroughly wash the headphones in fresh water after every use in salt water, to remove the salt residue. Please note that only DIVE can actually be used in water, because it features a function lock and a built-in memory for MP3 music files. SPRINT and JUMP cannot be used in water, because the touch buttons will malfunction when submerged, and Bluetooth cannot function at all under water.
  • Yes, the headphone will still work as a pasive headphone.
  • The headphones can pair to multiple devices but can only be connected to one device at a time.
  • The Everest 300 ear pads can be replaced by owner, but it is not easy, and removing the old pads may damage them. So, it is not a bad idea to have new pads at hand before removing the old ones. Since they are glued in place with double-adhesive tape, it is necessary to rip them off with care. After removing the old ones, clean off any residue of the double-adhesive tape that held them in place from the headphone pods. Then remove the protective layer on the new pads, exposing the adhesive. Carefully align the new pad before pressing the edge. This is to prevent the glue from sticking before you get the pad into the right position. When the pad sits correctly, you can press the edge all the way round to make the adhesive stick securely.
  • Yes, the two model 300 versions are of identical size, and so are the two model 700 versions. The carrying cases can be purchased as spare parts.
  • The functions that can be programmed from your TV remote control into Boost TV are Volume+ and Volume-, Mute and Power. No other functions can be learned.
  • This is not supported at this time, but the upcoming Omni+ speakers will support Google Chromecast built-in, which has support for many Internet radio services such as TuneIn Radio.
  • What you need first

    Make sure that these below things are checked before moving further:

    1. You have the most recent version of the Google Home app installed Google Home app
    2. Your LINK device is powered on (LINK 10 and LINK 20 with battery)
    3. Your LINK device is plugged into a wall outlet (LINK 300, LINK 500 and LINK VIEW)
    4. The LINK device is located near your router and you are standing next to it. 
    5. The white LED lights in front of the LINK device are blinking, meaning it is ready to be set up
    6. If you are using an Apple iOS device, then you need to turn on Bluetooth to install the device
      1. On your iOS device Home screen, tap Settings > Bluetooth.

      2. Make sure Bluetooth is On (toggled to the right and green).
      3. Return back to the Google Home app Google Home app.
      4. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    7. If you are using an Android device, then you need to turn on Location services
      1. On your Android device, tap Settings .
      2. Tap Location Turn on location.
      3. Tap Settings Apps > Google Home app > Permissions.
      4. Next to "Location",  check the slider is On (toggled to the right and green)
      5. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    If you are still have trouble with installing your LINK devices then follow the steps below for further troubleshooting.

    Troubleshooting

    Step 1. Reboot your LINK device

    1. Disconnect the power cable from your LINK device (300, 500 and VIEW) and for LINK 10 and LINK 20 simply turn the device "OFF"
    2. Reconnect power cable or turning the device ON for your LINK device. 

    Step 2. Force close and relaunch the Google Home app      

    1. From your Apple IOS device, do the following below:                   
      1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
      2. Select the app you want to close and swipe up towards the top of the screen.         
    2. From your Android device, do the following below:              
      1. Launch the Recent Applications menu to see small previews of your recently used apps.                                 
      2. The Recent Apps button should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.

    Step 3. Check to see if the device is listed under “Ignored Devices” folder on the Devices tab      

    1. Open the Google Home app.
    2. In the top right corner of app home screen, tap Devices.
    3. Scroll all the way down and make sure the LINK device is not listed under the Ignored Devices section.
    4. NOTE: If you do not see any ignored devices, there is a chance that this section is not listed in the Google Home app.

    Last thing to try​

    If you are still experiencing issues with your LINK device not connecting to your Wireless network, then try the following:

    1. Try finding another mobile device to set up your JBL LINK device, sometimes it can help connecting your LINK device.

    2. Relocate your LINK device, or try to disable other Wireless network devices that might cause interference for your LINK device.

    3. Perform a factory reset of your device, by holding down the mute button for 15 seconds (the LINK will now reboot and when the welcome message is heard then you can set it up again).
    4. Reboot your Wireless router.           
    5. Lastly, try turning Wi-Fi off and then back on again for your mobile device. Reopen your Google Home app and try again.
  • Yes, you can listen to the N90Q while they are charging at the same time. Please note that the two cables need to be connected at the same time if you are listening to analog sound. When using digital sound input through the USB cable, charging and digital transmission take place simultaneously.
  • No, this is not possible. The N90Q is completely self-contained. Also, it is not a Bluetooth headphone.
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