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I've paired my ELITE headphones, but the app does not recognize them - what's wrong?

Close and reopen the app. This will ensure that the app recognizes the headphones.

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I'm using the HID tool and I see that my BDS 235/535 can be updated via this tool. What does it upgrade?

The upgrade via HID tool will only update the Bluetooth module inside of the BDS device. There are two ways of upgrading your system. 1: Upgrading Bluetooth via HID Tool. 2: Upgrade BDS firmware via the built-in software center. The built-in software center will not upgrade your Bluetooth module.

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I'm trying to connect via Bluetooth from my MAC to my ESQUIRE2, but no sound is coming out?

Our ESQUIRE2 support A2DP Audio codec, which you will need for your MAC to be able to play to our ESQUIRE2.

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I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+

Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.

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I'm having trouble setting up my speaker to a Wi-Fi network with WEP encryption.

We do not recommend using WEP encryption method, as this can leave your Wi-Fi vulnerable to outside threats. Our OMNI+ does not support this encryption type, we are supporting WPA and up.

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How will I know when it is charging?

The power on/off symbol/button will flash white consistently. The LED switches to OFF when charging is complete.

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How will I know when Charge 3 needs to be recharged?

The JBL Charge 3 has a battery level indicator, which consists of 5 LED's and display battery level.

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How will I know if the JBL LINK 10, 20, 300 or 500 reacted to my voice?

The 4 LED's on the front of the unit will light up.

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It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.

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How to use the MultiBeam Calibration feature
Before you start
- Remove any interference that might be blocking the Soundbar side-firing speakers.
- Any ambient noise or sounds that could disrupt the calibration needs to be out of the room.
- In case you are moving the Enchant Soundbar you will need to calibrate the sound again.
- If something went wrong, you can always delete the calibration settings by resetting the system.
  - Press and hold button and button down for 5 seconds.
  - This will delete all settings, including the Wi-Fi connection.
How to use the MultiBeam feature
1. Press and hold the CALIBRATION button for 3 seconds.
  1. On the Enchant display a timer will start counting down from 3 to 0 (Once hitting 0 the Calibration will begin).
1. The calibration takes around 60 seconds before it is complete. While calibrating you will hear some noises coming from the speaker.
2. When finished the display on the Enchant Soundbar will say "DONE"
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How to use pass-through charging feature
Smart pass-through charging helps you boost your device and power bank simultaneously through one wall outlet.

Here is how it works:
1. Plug your power bank into a wall charger.
2. Connect your device to the power bank (using the integrated cable or connecting a cable to it).
3. Press the power button on the power bank to trigger charging if your phone/device doesn't indicate it is charging.
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How to use Passive Mode

For airplanes or analog listening, plug 3.5mm audio plug into headphone audio input to engage passive (wired) audio.
The headphones will power off when the audio cable is plugged in.
Passive audio listening will work even if the battery is depleted and the microphone and buttons are disabled during the passive mode.

NOTE: The No 5909 is only compatible with Mark Levinson's proprietary passive audio cables.

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