How To

The JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

This product supports up to 10 hours of audio playtime. Please note that battery life may vary depending on volume level and content. 

The compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
 All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.

Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle. 

Press and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.

Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

To increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset. 

Only the primary speaker prompts the user when pressing the association button. This does not happen when the same is done on the secondary speaker. However, the front panel LED blinks quickly, indicating that association process is taking place. (This applies to primary and secondary speakers both.)

The Recommended Retail Price (RRP) is a pricing suggestion provided by the manufacturer or supplier of a product. It indicates the price at which the manufacturer suggests the product should be sold in the retail market. The RRP is often used as a reference point for consumers and retailers.

Retailers are not bound to sell products at the RRP. Retailers may choose to sell the product at a higher or lower price depending on various factors, including market conditions and promotional strategies.

The JBL web shop always introduces new products at the RRP but may deviate from the RRP after introduction depending on the factors described above.

When a promotion is shown, the crossed-out reference price and/or the savings percentage are based on the lowest price listed on the JBL web shop in the 30 days prior to the promotion.

Reset the Soundbar by the same process as when doing "reset remote settings": 1. Switch the SB 350 ON. 2. Press and hold the Surround and Volume (–) buttons simultaneously for about 3-4 seconds, then let go. The Source selection Button flashes amber, followed by the power button and source buttons flashing several times. 3. The soundbar is now reset.

If you are experiencing issues when setting up your HK Citation Oasis to your WiFi network using the Google Home app, then please turn Bluetooth off on your phone, then turn Bluetooth back on again and try the setup again.

The intensity of the light show is dependent on the amount of audio signal being sent into the unit.

If you are experiencing a light show that doesn't move around very much, it is likely that you are not using a feature on your phone called Bluetooth Absolute Volume*. This means that the volume of your phone/tablet/device is controlled independently from the volume of the speaker.

So, if you have the Pulse 4 set to maximum volume or close to it, but the volume on your device is set at a low level, the light show will show little to no effect. All you have to do is reverse it. Turn up the volume on the device to the maximum and set the Pulse 4 to the desired volume. This will send the correct level to the speaker and the light show will show plenty of effect. This also benefits the sonic quality as well. Therefore, we recommend always having the volume on your device turned up to a high level and then adjusting the volume level on the speaker itself. This way you'll be able to enjoy the light show while also getting good audio quality. Or, if possible, setup your device for Bluetooth Absolute Volume*.

*BLUETOOTH ABSOLUTE VOLUME: Most phones/tablets/devices now use Bluetooth Absolute Volume (a.k.a. volume sync) by default. This is a feature that synchronizes the volumes of the device and the speaker, and allows the speaker volume to be controlled by changing the volume on either the device or the speaker. The volume being sent from the device is fixed at full volume.

A new firmware version has been released for the Pulse 4 (Version 0.5.1.0), below is a list of the improvements:

1. Supports Bluetooth 5.1 profile.
2. Improves the stability of stereo setup using the JBL Portable* app.
3. Improves compatibility with Mac computers.
4. Enhances light show synchronization with music.

The firmware update is installed as an OTA update:

1. Download and install the JBL Portable* app from the Google Play/App Store.
2. Connect your Pulse 4 to your phone/tablet through Bluetooth.
3. Open the JBL Portable app and wait for the Pulse 4 to appear.
4. On the Pulse 4 screen, select settings (gear cog symbol).
5. Proceed with installing the firmware update.

*JBL Portable is the new name for the JBL Connect app, the name will change in January 2021.

Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.

Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.

QUANTUM DUO
Software Update Release Notes
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Version:  V46
Release Date:  August 31, 2022
Release Media:  USB
Filename:  JBL Quantum Duo SW release V46.zip

What's New

1. We have improved the volume synchronization between the Quantum DUO and Windows OS, which give the user a better sound experience

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QUANTUM DUO
Software Update Release Notes
------------------------------------------------------------------------
Version:  V44
Release Date:  December 15, 2021
Release Media:  USB
Filename:  JBL Quantum Duo SW release V44.zip

What's New

1. Allow user to disable the auto standby feature via long pressing lighting pattern and right color selection button for >10 seconds
2. General Software Improvements

QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V1.11.0.1511
Release Date:  September 19, 2022
Release Media:  Website & Quantum ENGINE

What’s New

1. Improved firmware stability upgrading process flow for the QUANTUM 910.

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QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V1.11.0.1510
Release Date:  August 24, 2022
Release Media:  Website & Quantum ENGINE

What’s New

1. Added support for the new QUANTUM 910 Wireless Headphones
2. Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.

QUANTUM ENGINE 

Software Update Release Notes 

Version 1.6.0.1053
Release Date: 1/21/21
 

1. Welcome feature has been implemented.

2. Surround Modes feature has been implemented.

3. ANC/TT toggle has been implemented.

4. The sidetone has been turned off by default for all models to avoid confusion.

5. QuantumSURROUND/QuantumSPHERE quality & performance have been improved.

6. Quantum 300 Mic Gain has been improved.

7. Quantum 800 FW update reliability has been improved.

8. Minor Bugs Fixed 

 

 

It is not possible to have Ambient Aware or TalkThru activated at the same time as Sidetone when the microphone is turned on during a call. This is the case no matter if you are using Bluetooth or the 2.4 GHz mode.
You can use Ambient Aware during a call if Sidetone is turned off. You are able to do this in both Bluetooth or the 2.4 GHz mode.
All three audio modes are activated if the microphone on your device is turned off no matter if you are using Bluetooth or the 2.4 GHz mode.
 

No, that is not possible. However, you can create a 5.1 wireless surround system to extend your TV or movie sound. All you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.

To skip the tracks forward, press and hold the volume up (+) button for 1-2 seconds and you will advanced to the next song. To start the current song you are listening to over, press and hold the volume down (-) button for 1-2 seconds. Please note: You can only advance to the next song be skipping forward, you cannot skip tracks backward. You can only restart the current song over by pressing the volume down (-) button.

To connect to a different Bluetooth device, first switch the headphones off. Now press and hold the center button on the headphone remote control for about 3-5 seconds. You should see the light blinking red/blue to indicate pairing mode, and the voice prompt should state “looking for device”. You should see "Reflect Mini 2" appear on the source's BT list. Choose that option, and wait for the voice prompt to state “connected”

Yes, the DSD driver in the No. 585 download section be used with the No. 519 and No. 526? There is only one Cmedia computer driver and since the No. 585 was the first to use it it was named that way - so to get DSD to play through USB the same driver must be used for the No. 519 and the No. 526.

Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.

Button 1: Volume or Button 2: Answer phone or 1x Play/Pause 2x Skip next 3x Skip previous. Compatabillty switch - I = iOS A = Andriod. Button 3: volume +

The integrated cable cannot be replaced or detached.
In case cable is damage please contact our customer service team for help.

The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.

To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.

Restoring QuantumENGINE to 1.19 from 2.0:

Please note: Before reverting to QuantumENGINE 1.19, please be aware that any settings from QuantumENGINE 2.0 will not be saved and reloaded into QuantumENGINE 1.19.

Uninstall QuantumENGINE v2.0 

1. Start the uninstall process. Go to: Settings -> Apps -> Installed Apps -> find "JBL QuantumENGINE" and select uninstall.
2. When prompted to uninstall, select “Remove all related settings” and click Uninstall

Install QuantumENGINE 1.19 

1. Click this link to download the JBL QuantumENGINE v1.19: https://support.jbl.com/quantum-engine-latest
2. Double-click the downloaded file "JBL_QuantumENGINE_1.19.0.2025_x64" and follow the instructions to finish the installation.
3. Restart the PC. 
4. Launch JBL QuantumENGINE and enjoy!

 

The Roon controller (DLNA) is not supported, but it is possible to use the Chromecast or Airplay from the Citation Amp to create a room within the Roon app (needs subscription with Roon).

If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room.