How To

Support Overview / How To

How To

1640 results
  • TalkThru Technology
    To activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.
  • The 4 LED dots change to amber on my Citation speaker. What does this mean?
    The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.
  • The 4 LED dots change to amber on my JBL LINK 10, 20, 300 or 500 speaker. What does this mean?
    The amber LED lights indicate that you have muted the microphone and the Google Assistant. The JBL LINK will not react to any voice keywords unless you unmute the microphone.
  • The app does not open if the headphone is not ON. Is this correct?
    Yes, the app only works when the headphone is powered ON and paired to a source device that has the app available.
  • The audio is not centered to my monitor, what should I do?
    If the audio is not centered to your monitor, then you can re-center your headset by doing the following: 1. Position yourself in front of your monitor. 2. Press the re-centering button on the side of your headset (button that looks like a circle) 3. The head-tracking sensor will start the automatic calibration.
  • The battery capacity (size) of our Power Banks
    InfinityLab 5,000 power bank is 18.65Wh, and 10,000 power bank is 38.5 Wh.
    For all versions available (Lightning, USB-C and Wireless).
  • The best way to clean your LINK BAR
    To clean your LINK BAR, use a soft dry Microcloth to remove dust and dirt.
    We wouldn't recommend using any alcohol as it may harm the product.
  • The Bluetooth pairing acknowledgment signal is very loud. Is it possible to reduce the volume of this signal, or will there be a software upgrade that changes the volume?
    It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.
  • The charging technologies our power bank are using
    The InfinityLab power bank support Power Delivery 3.0 to provide you with a fast charging experience. 
  • The compatibility list for our power banks
    The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page. 
  • The cooling fan on the back panel rotates from the moment I switch the BDS on, and it keeps running after I put the unit into Standby.
    Be aware that the BDS X75 and X77 have two power modes. By pressing the power button briefly, the unit goes into sleep mode, and the fan keeps cooling the unit. Holding down the power button for a couple of seconds puts the BDS into standby, and the fan stops.
  • The differences between High ANC and Low ANC modes
    • HIGH is recommended for Airplanes, City Streets, or other noisy environments.
    • LOW is suited for lower noise or windy environments.
    • ADAPTIVE will automatically adjust the noise-canceling based on your immediate environment.
    • OFF provides passive noise isolation.
  • The digital connection to a computer does not work.
    Please note that the digital signal cable for N90Q, which also serves as the charging cable, has a special full-size USB plug that can be inserted the wrong way as well as the correct way into the computer. Always check that charging is actually taking place, by making sure that the charging control light comes on when the USB cable is connected. The amber charging control light is inside the calibration button.
  • The Esquire 2 goes into automatic standby mode after some time without audio input. How long does this take?
    If there isn't any input for 10 minutes, the ESQUIRE 2 will go into sleepmode, and after 20 minutes more of no activity, it will power itself off.
  • The fan in my AVR never seems to come on. Can I test the fan to make certain that it works?
    Your model AVR is equipped with a cooling fan that only comes on when the unit's internal temperature rises above a predetermined limit. Thanks to the massive heat sinks used in the AVR series, this temperature is rarely reached. A typical situation where the fan will come on is when the AVR is operating at a very loud volume level with program material that has sounds in all seven channels. Since this is a rare occurrence, you may never notice the fan working. In any case, when the fan does come on, the volume will be loud enough that you might not notice it. Thus, you may own an AVR for many years and never hear the fan, or see it in operation. There is no way to test the fan, and none is needed.
  • The headphone jacks on the No. 519, No. 523 & No. 526 have impedance adjustments of high and low impedance. What are the ohm values of those settings and what would be the performance advantage of using a low impedance setting with a high impedance headphone?
    The typical values are around 2 & 75 ohms. The default setting is low, we are purposefully not recommending one setting over the other. Headphone impedances can vary (typically in the range of 2 to 300 ohms) and some users may prefer listening with high impedance headphones at the low impedance setting, while others may prefer listening on low impedance headphones at the high impedance setting. Either setting will work with any headphone, so it’s really just a matter of personal listening preference and the user can experiment with the settings. There is no quantifiable performance advantage between the settings - it really just comes down to personal preference. Users can select the setting they like best depending on the type and quality of their headphones, program material, and their own auditory characteristics.
  • The JBL Micro Wireless is not completely mute when I turn the volume on a Bluetooth source unit to minimum.
    Even when reducing volume to minimum on the Bluetooth source unit, it does not reduce the audio signal to zero. In this case the Micro Wireless will playback music at a very low volume.
  • The LED Charging light information
    The LED light will be on when the InfinityLAB charger is being powered and it is ready to charge your devices.
    The LED light will be off when the power source is off.
  • The max power output for our chargers
    For 20W charger, the max. power output is 20W total.
    For 30W charger, the max. power output is 30W total.
    For 65W charger, the max. power output is 65W total.
    For 100W charger, the max. power output is 100W total.
    For 30W, 65W and 100W chargers, when charging more than one device simultaneously, total max. power output is 30W, 65W and 100W, respectively. You can also check detailed power output information from specification on product page.
  • The Max power output for our power banks
    For 5,000 models, the Max power output is 18W total.
    For 10,000 models, the Max power output is 30W total.

    It means when charging more than one device simultaneously, total max. output is 18W for 5,000 models and 30W for 10,000 models.
    You can also check detailed power output information from the specification on the product page.
  • The Noise Cancellation we are using in our JBL TOUR Series
    True Adaptive NC available on Tour One enables real-time monitoring of exterior surroundings and personal attributes like movement, hair, eyeglasses, and automatic adjustments to the NC performance and EQ.

    If you don’t prefer the canceling performance's automatic change, you can get a fine-tuned canceling level by choosing “Everyday Mode” in the app.

    Adaptive Noise Cancelling - available on Tour Pro+ TWS - listens to ambient environmental noises using external and internal mics then creates the inverse phase back to the listener creating the noise “canceling” effect.
    The headphones also allow the listener to adapt or adjust noise cancellation through features like Ambient Aware and TalkThru.
  • The P and S speaker won't be associated successfully when pressing the association button twice on the primary speaker.
    Make sure to press the association button once. If by mistake you pressed it more than once, there is a good chance that association does not take place. Wait until the association process is completed, which takes about 2 minutes, and repeat the process.
  • There are times when my smart phone stops charging when attached to the wireless charge arm on Smartbase.
    This can be caused by the charge arm reaching its thermal temperature cutoff. This is a safety feature to prevent a potential risk. For proper heat dissipation, always be sure to have the charging arm in the open position when your smart phone is attached.
  • There are two small holes on top of my JBL LINK 10, 20, 300 or 500 speaker. What are these?
    These holes are the microphones for the JBL Link
  • The reason for the LEDs is orange
    If your LINK BAR has 4 orange LED lights in the front, this means you have "muted" the microphone which is located on the top of the speaker.
    To unmute the LINK BAR use the "switch" and the front LEDs will stop illuminating orange. Now you can use the hot-words to interact with the Google Assistant/Google Search (varies from country).

    Privacy information:
    We call our button the "PrivacySwitch" for the moments when you don't want the bar to listen for the hot words.
    Google has high privacy rules, and one of them is not to share end-user data with any third-party apps.
     
  • The recommended operating temperature for Chargers
    For InfinityLab charger, the recommended operating temperature is between 0-45°C.
    Our chargers provide auto protection against overheating as well as overcurrent/overvoltage conditions.
    Therefore, when the operating temperature is outside the range, this charger will auto adjust the output powers to protect itself and your devices.
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • There is a small, oval dot on the inside of one of the ear cups. Is this used for anything?
    This is the charging indicator LED. I lights up red when the headphone is charging, and goes dark when charging is complete, or if no charging takes place.
  • There is a switch on the back panel of my SB450 which says "EQ - Wall Or Table". What is it for?
    As explained in our Owner's manual, it will adjust the sound to match the placement of your Soundbar, wall or table. When against a wall, the sound reflection will be different than when on a table. This button adjusts the tonal quality to give you the best audio results in either setup.
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