How To
How To
1674 results
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If you suspect a printing error, please contact us. We will ask you take a photo of your Personalised Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalised Product re-printed.Was this helpful? Thank you for your feedback!
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If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.Was this helpful? Thank you for your feedback!
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The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock™ and the guarantee that they will not fall out nor hurt. Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on jbl.com.Was this helpful? Thank you for your feedback!
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Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.Was this helpful? Thank you for your feedback!
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Yes, by using the manual setup procedure it is possible to increase the signal volume level to the subwoofer, while reducing the level on the subwoofer itself. The reason it switches off is that the standby sensing circuit cannot sense music when the level is very low. By increasing the volume to the subwoofer and reducing its output on the sub itself, the signal sensing circuit has a better chance of recognizing an incoming signal, preventing the sub from switching off.Was this helpful? Thank you for your feedback!
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When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.Was this helpful? Thank you for your feedback!
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If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.Was this helpful? Thank you for your feedback!
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The InifilityLab power bank is Qi-certified for a maximum of 10W of Qi wireless charging.
Your device should support Qi charging, and the actual wireless charging speed may vary depending on the device.
For example, iPhone 11 Pro supports Max 7.5W Qi charging, and Samsung Galaxy S21 supports Max 15W QI charging.
Check your device details to know how much power it can receive.Was this helpful? Thank you for your feedback! -
There is a firmware update for the Tour One headphones, release notes below.
What’s New:
1. Optimize ANC performance at mid-range around 1kHz.
2. Optimize a few minor pop noises.
3. Fixed a few minor SW bugs.
4. Optimize the UI behavior.Was this helpful? Thank you for your feedback! -
TOUR ONE M2
Software Update Release Notes
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Version: 5.5.0
Release Date: November 15th, 2024
What’s New
- Add Auracast support
- Stability and performance improvements
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To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.Was this helpful? Thank you for your feedback!
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To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.Was this helpful? Thank you for your feedback!
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First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.Was this helpful? Thank you for your feedback!
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JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
When you click the Ear Tips mode, you will hear a tone to remind you of the different sound modes (Voice prompts not ready yet).Was this helpful? Thank you for your feedback! -
Numbers 1-6 do NOT relate to ANC level, but you can find the optimal performance for your ears by selecting one of the bubbles.Was this helpful? Thank you for your feedback!
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You can choose the “Ear Tip Sound Settings” feature in the JBL Headphones app or activate this feature by tapping three times + holding the left earbud.Was this helpful? Thank you for your feedback!
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TUNE FLEX
Software Update Release Notes
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Software Version: V3.1.0 (global)
Release Date: September 14, 2022
Release Media: OTA (over the air) via JBL Headphone App
What’s New- Improved the connectivity between left and right earbud.
- ANC (active noise cancelling) can be activated more quickly.
- Optimized the APP user experience for better flow.
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If you do not perform the "Ear Tip Sound" setting after changing the ear tips, i.e., using the “Open Ear Tips” for “Sealing Ear Tip” mode, the sound will not be as natural as with “Sealing Ear Tips”, and vice versa.Was this helpful? Thank you for your feedback!
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JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
“Open Ear Tips” allow you to be aware of your surroundings while using the earbuds. “Sealing Ear Tips” provide you with greater sound isolation and a more secure fit.Was this helpful? Thank you for your feedback! -
Due to the various human ear canal, there are different needs of each user for ANC. When you change ear tips, we suggest you reselect different modes of ANC Tuning to enjoy the best ANC experience. Each ANC Tuning represents different ANC presets, that way you can find the one that best fits your taste.Was this helpful? Thank you for your feedback!
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JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
We recommend using the “Sealing Ear Tips” for extra isolation, secure fit and stability.
Ear tips in three sizes are included in the box. You can choose the size that best suits your preference and your ear configuration.Was this helpful? Thank you for your feedback! -
Different ear tip types provide a different sound performance, depending on their shape. For a high-quality sound output, JBL specially tuned the sound according to different tips to fit your wearing preference.
o The Open Ear Tips mode allows more natural, while letting the surrounding noises come through.
o The Sealing Ear Tips provides more isolation from the surroundings.Was this helpful? Thank you for your feedback! -
TUNE FLEX 2
Software Update Release Notes
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Software Version: V2.2.0
Release Date: November 11th, 2024
Release Media: OTA (over the air) via JBL Headphone App
What’s New
- Add Google Find My Device support
- Stability and performance improvements
Was this helpful? Thank you for your feedback! -
There is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.
Please click the link below to download the update:
JBL TUNER 2
If you have any questions regarding the update or installation, please do not hesitate to contact us.
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