How To
How To
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The JBL Headphones app supports the file types JPG and PNG. There is no limit on file size, as this depends on how much the phone and app can handle to load the image into the app. When you are uploading the image to the Smart Case, the app will make a screenshot of the image and cut the image, so it fits the shape of the screen. Therefore, the size of this screenshot will be smaller than the size of the image.
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The JBL Quantum Stream mic is compatible with the following platforms:
PC (Windows)
PlayStation 4
PlayStation 5
Nintendo Switch
Mobile*
Mac
* Most newer phones are compatible.Was this helpful? Thank you for your feedback! -
The JBL Quantum 910 Wireless headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC, PlayStation and Nintendo Switch.Was this helpful? Thank you for your feedback!
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The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.Was this helpful? Thank you for your feedback!
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The JBL Quantum TWS an JBL Quantum TWS Air supports two types of wireless connection at the same time. It's compatible with any Bluetooth compatible devices while the USB wireless dongle enables compatibility with PC/Mac, PS4/5, Nintendo SwitchTM, TV and iPads and AndroidTM devices with USB-Connection (Note: Type-C supports PS5 while type-A is compatible with all PlayStationTM model).
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The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.Was this helpful? Thank you for your feedback!
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To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance. This will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions. Please also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices). Always connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.Was this helpful? Thank you for your feedback!
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Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).Was this helpful? Thank you for your feedback!
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If you are having trouble with distortion or drop outs, try the following suggestions: 1. Move the audio source closer to the speakers. 2. Move the speakers closer to each other. 3. Make sure only one of the two speakers are connected to the audio source. If both are connected to the audio source, disconnect the connection between the audio source and the second speaker. 4. Make sure the audio source connects with one streaming speaker only, disconnect other Bluetooth connection. 5. Restart both your speakers and the audio source. 6. Make sure the environment is not congested by other wireless signals.Was this helpful? Thank you for your feedback!
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The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.
It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.
So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life.
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Make sure to check that the USB-C connector on the phone is clean and free of dirt and dust. A dirty connection could result in a disconnection during physical activities such as walking or running. A clean USB-C connection is needed in order to establish a good sound connection.
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If you are not able to turn Spatial Audio on and the option is greyed out on the JBL Smart Tx, then you need to do the following.
- Open the JBL Headphones app
- Disable High-Resolution Audio (LDAC)
- The headphones will turn off and reboot
- You can enable Spatial Audio after the reboot
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