How To

OSD is not available on HDMI Output 2

If you are unable to get test noise output per channel from the SDP75, the Clock Source is likely set to "External". Changing the Clock Source to "Internal" should prove to fix the issue.

The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

To ensure the best sound experience, the battery performance of the Onyx Studio 9 is adjusted under the following conditions:

1. The speaker is in battery mode and the battery level is below 30%.

2. The music volume is at or above 50%.

To charge your device, try plugging in the AC cable or lowering the music volume.

Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 400 Game, right-click, and select "Set as Default Device".  Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly. Check the JBL Quantum 400 Game device and make sure it is not muted or turned all the way down.

Make sure the volume is turned up and that the correct device has been selected in the system sound settings. Check the computer volume levels and make sure it is not muted or turned all the way down.

Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 910 Wireless Game, right-click, and select "Set as Default Device".  Check your headset's game audio chat balance dial and ensure that the balance is correct. Check the JBL Quantum 910 Wireless Game device and make sure it is not muted or turned all the way down.

Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default communication device is selected under Control Panel > Sound > Playback. Select JBL Quantum ONE Chat, right-click, and select "Set as Default Commuication Device". Check your headset's game audio chat balance dial, and ensure that the balance is correct. Check the JBL Quantum ONE Chat device and make sure it is not muted or turned all the way down.

Make sure the headset volume control is turned up and your microphone is unmuted. Check that only one voice chat application is in use while in-game. If you're connected to the PC, make sure that the communication device is selected under Control Panel > Sound > Recording. Select the JBL product and select "Set as Default Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly.

-       Alexa is not available in all languages and countries. For countries without Amazon Alexa, you can double tap to activate the native voice assistant on your mobile device.

-       The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.

Please check your OS version. If you are using an iPhone with OS version of 8.3 or lower , please upgrade your system to the latest version.

An unstable internet or connectivity might cause software updates to fail during the Stereo Boost Pairing mode.

Press and hold the "Bluetooth" button to quit the Stereo Boost Pairing mode, and update the speaker independently.

If your Micro II does not sense an audio signal on its input, it goes into Standby to save power. It should wake up again when audio is sensed. Since Micro II senses audio on its input, not on the speaker volume, always turn up the volume on the source, then control speaker volume on the Micro II. This way it will not go into Standby unless music stops.

The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as Volume, Channel or Transport control Punch-Through). When you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again. To avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command.

This is by design to achieve maximum battery play time. To get Maximum loudness connect the unit to AC power during usage.

You need to charge your Onyx Studio 9 using the power cord included in the package. It takes about 4 hours to fully charge.

Due to compatibility issue, clear the Harman Kardon One app cache and try to update it again.

When not connected to AC power, the speaker will be automatically switch off after 1 hour of inactivity to save battery consumption. You can adjust the auto standby time on JBL One app.

The speaker has an auto calibration feature, which measures the space around the speaker and adjusts the sound quality based on the room around it. Auto calibration will automatically work when you power on the speaker and begin playing music. For the best sound, we recommend placing the speaker in the middle of the room, at least 0.5 meters away from any walls.

There is a setting in the JBL One app called Bluetooth reconnection. You can change the behavior to enable it to automatically reconnect every time the speaker is turned on, if this is the behavior you want.

We believe the baseline performance of the QuantumSPHERE technology is cutting edge in terms of localization. The calibration feature improves upon this performance by calibrating the system to your individual anatomy.

If the preset DAB/FM station signal is not strong enough the alarm will go off in buzzer mode instead. Make sure the signal is strong enough, by checking that the station plays without static or distortion (FM).