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Do the normal BT models have voice prompt, or can it be changed?

Yes , all 5 models have voice prompts. The Elite models have the added option of turning off the voice prompts in the settings menu of the app. The Everest 300 and 700, as well as the successors 310 and 710, have the option of choosing between voice prompts and tone prompts. This is how you do it: Switch the headphones ON. Press and hold the Shareme and the Volume Plus buttons for about two seconds. Switch the headphones OFF. You will now hear the OFF prompt having changed to the prompt you did not use before, and you will hear this one until you change it again.

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Do the UA Train headphones support AptX low latency?

No. UA Train does not support AptX™ and AptX HD™ audio codecs.

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Do you have a guide that explains the best placement for the OMNI+ speakers in a house?

Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.

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Do you have a list of all games with surround sound?

Check out a list of games with surround sound: https://satsun.org/audio/

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Do you have replacement cables available for my Everest headphones?

Cables and other spare parts for EVEREST can be obtained from either the distributors or from authorized service centers. Please contact Harman Customer Support to get the necessary contact details.

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Do you have to be connected bluetooth for the calling features to work?

Yes. Pair your device with the speaker via bluetooth.

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Do you need a phone to use Vi?

Yes, a phone with GPS capabilities is needed so that the Vi Fitness app can start and stop workouts, track biometrics, measure and store data, track features like elevation and location, and play music during training. We support iOS (9+) and Android OS (Lollipop +) devices however we recommend having the latest OS on any device for the best Vi experience.

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DSP 4086 Tuning Software Crashing/Not Responding
If your DSP Tuning Software is not responding properly or is crashing, it is likely because the proper USB driver has not yet been installed. There is an easy fix for this, and it does not require you to uninstall anything.
1. If the tuning software is open, close it.
2. Go back to your software install files and double-click on “USB Driver”.
NOTE: Make sure to allow it to make changes to your computer if your anti-virus software requests it.
1. After the driver is installed, reopen the software. Your problem should be resolved.
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Dual Wireless Sound Information

The Onyx Studio 7 features Dual Wireless Sound which allows you to connect two Onyx Studio 7 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 7 to other Onyx Studio speakers such as the Onyx Studio 6 and 5.

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During Wireless Dual Sound mode, why is there an interruption when music starts playing via Bluetooth?

It's normal that music will be interrupted for one or two seconds when entering Wireless Dual Sound mode. The two compatible speakers are synchronizing with each other during this connection process. Once they are in sync you will not experience any further interruption.

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E55BT Headphones: Track Information

To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.

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Ear Pad Cleaning Information

The ear pads can be removed and washed.
To remove the ear pads, rotate them anti-clockwise to unlock (see image below).

The ear pads must be hand washed only, do not machine wash - the water temperature used should be in the range specified below. Then wait for the ear pads to fully dry.

Once fully dry, align the holes on the inside of the ear pads (highlighted with orange circles in the image below) with the clips on the headphones (located where the red arrows are pointing in the image below), now rotate the ear pad clockwise to lock the ear pads to the headphones again.

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