My product is not found during setup. How do I solve that?

My product is not found during setup. How do I solve that?

  1. Ensure that your Harman Kardon One app device is less than 10m/33ft from the speaker during the initial set-up.
  2. Ensure it is plugged into power and the power LED is illuminated.
  3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
  4. Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
  5. Try using a different device with the Harman Kardon ONE app installed and connected to your home network.
Applies to:
Category: Troubleshooting

Can’t find what you’re looking for?

Call us

Call us

Call us now at: +44 161 222 3325

Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00

E-mail us

E-mail us

We are here Monday – Sunday to answer you as fast as we can!

Email us
Chat with us

Chat with us

Monday – Friday: 08.00-17.00
Saturday – Sunday : 09.00–15.00

message

WhatsApp Us

Send us a message on +44 161 222 3325 or click  here 

Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00