How do I reset the device to factory settings?

Support Overview / How To / How do I reset the device to factory settings?

How do I reset the device to factory settings?

Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset.
Applies to:
Category: Troubleshooting

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