Harman Kardon Go + Play 3

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Audio distortion or drop outs while using PartyBoost or Connect+/Stereo Boost

If you are having trouble with distortion or drop outs, try the following suggestions:
Move the audio source closer to the speakers

Move the speakers closer to each other

Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

Restart both your speakers and the audio source

Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

Re-pair the audio source with your speaker

If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

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How do I reset the Go + Play 3?

Resetting the Go + Play 3 to Factory Settings:
In power ON mode, press and hold the "Volume +" and "Bluetooth" buttons at the same time for more than 10 seconds.
- The Go + Play 3 will power off and back on and is now reset

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Intermittent volume in conference calls with a Computer, PC or Laptop

Always get the latest Bluetooth driver version available for your Computer/PC/Laptop.

The driver (software) should support the following Bluetooth protocol, to be able to conference call from your Computer/PC/Laptop:

• HFP (Hands-Free Profile) driver to make conference calls from your speaker

During conference calls if there is intermittent volume and inconsistent audio quality, it is recommended to select "Stereo" in the Computer/PC/Laptop playback settings.

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Multi-point connection and stability between different operating systems

To connect and play music from a second source device using multi-point connection, simply press the Bluetooth button and connect to the product in the settings of the source device.

When using multi-point connection and switching between iOS, Android and Windows, there may be no music output or a delay in music playback. To resolve this issue, it is always recommended to pause or stop music playback on one Computer/PC/Laptop before multi-point switching to another device (Phones, Tablets) for music playback.

If the issue persists, we recommend to restart both the product and the Computer/PC/Laptop.

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Pairing issues with a Computer or PC

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

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Smart TV Compatibility

It is always recommended to use our range of Soundbars if you want a speaker for your Television or Smart TV as they are designed specifically for this purpose, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.

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USB charging port

The USB charging port allows you to charge external devices.

• When playing music on the Go + Play 3, the USB Charge out is 5V / 0.5A

• When no music is playing on the Go + Play 3, the USB Charge out is 5V / 2.1A

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USB music playback compatibility

USB music playback is available on the US version only. In all other regional versions, the USB-C port is used for charging external devices and by service centers only.

For the US version, USB-C flash drive compatibility/requirements are as follows:
- Type C USB 2.0 version
- Storage size 64 GB or lower
- Supports only FAT32 format
- Supporting file format: MP3
- Supports storage of MP3 files in root directory folder only

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USB music playback functionality

USB music playback is available on the US version only. In all other regional versions, the USB-C port is used for charging external devices only (or service).

For the US version, when using USB music playback:

• Bluetooth will be disconnected and Aux-in will be disabled
• To play music through Bluetooth again, unplug the USB flash drive, then pair the speaker through Bluetooth with your device
• While a USB flash drive is plugged in and the speaker is powered off and powered on again, the speaker will default back to Bluetooth mode and the USB music playback will be disabled

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What is Wireless Stereo Boost pairing mode?

Wireless Stereo Boost allows you to connect two of the same model speakers together for a more powerful listening experience.

To use this feature, hold the Bluetooth button on both speakers for more than 5 seconds.

The left & right channels can be swapped by tapping the Bluetooth button on the host speaker twice.

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