Harman Kardon Citation ONE

FAQs & How-Tos

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Before you start installing your new device
Getting started with the checklist
- A Harman Kardon Citation device(s).
- Latest version of the Google Home app installed on your mobile device.
- Latest version of the Google app (Android only) installed on your mobile device
- A Google Account (you can create one online via Google).
- A mobile device with either iOS or Android support.
  - Must have iOS 10 or higher
  - Must have Android 5.0 and higher
  - There is no support for PC set up.
- Your mobile device must support 5 GHz Wireless Network connection in order to set up our Harman Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
- An internet connection from your local ISP (Internet Service Provider).
- Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported).
- Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.
Once you have all requirement and what is needed then follow the video below that shows you how to install your device.
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Can I control iOT devices with my Citation speaker?

Citation will work with any smart home or iOT device labeled Works with Google Assistant. Visit http://assistant.google.com to learn more.

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Can the speaker be used with Bluetooth without setting up Voice Assistant?

JBL Playlist: Yes, it can be used with Bluetooth out of the box, and also Chromecast (setup is done via Google Home, but speaker does not have Google Assistant built-in) JBL Link Bar: Yes, it can be used with Bluetooth and Chromecast after setting the bar up with a Google account - choosing not to activate the Google Assistant. JBL Link Music: No, this speaker requires setup via Google Home JBL Link Portable: No, this speaker requires setup via Google Home JBL Link 10, 20 and Link View: No, these speakers requires setup via Google Home Harman Kardon Citation series: No, this speaker requires setup via Google Home Harman Kardon Allure: Yes, Bluetooth is available from factory settings. Every time it is powered on and off, the speaker will say "Now in setup mode, follow the instructions in the Harman Kardon Alexa App." Harman Kardon Allure Portable: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards. Harman Kardon Astra: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards.

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Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.

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Does the Citation speaker record all my conversations?

No, the Citation speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using "OK, Google" or "Hey, Google" will it start recording your question in order for Google Assistant to fulfill your request. You can always delete all your recordings via "My activity" settings under your Google Account.

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How can I factory reset my Citation device?

For Citation ONE, Citation 100, Citation Sub and Citation Surround, Press and hold the RESET button on the speaker for 5 seconds. For Citation 300, Citation 500, Citation Bar and Citation Tower, Press and hold the RESET button on the speaker for 5 seconds, or select the Factory Reset option in the touch screen settings menu.

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How to connect your Bluetooth smartphone or tablet
Citation One and Citation 100
1. Press the Bluetooth icon. Located on the top panel.
2. Go to -menuMake sure Bluetooth is
3. Find your Citation speaker and connect.
1. You are now connected and ready to play music over Bluetooth, Enjoy!
Citation 300, 500, Bar and Towers
1. Swipe up on the display to find Bluetooth icon.
2. Tap Icon will light up Go to -menu Make sure Bluetooth is
3. Find your Citation speaker.
1. You are now connected and ready to play music over Bluetooth, Enjoy!
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How to create a Stereo pair
If you have two of the same model Google Assistant speakers, you can create a stereo speaker system.
How to create a stereo pair...
1. Open the Google Home app
2. Find the speaker you want to setup in stereo pair
3. Find the speaker/room
4. Tap on Settings
5. Go to Sound Settings
6. Find the Speaker pair
7. You are now entering the setup page Tap
8. Find your speaker under the Pair with list and tap.
9. Move the speaker to be Left or Right side and press
  1. You can tap on Play sound to identify which speaker it is.
10. Find a name for your Stereo pair
11. It takes a minute to complete the setup.
12. When the configuration is done it will say Ready
13. Press Done
You have now completed the setup and created a Stereo pair sound experience.

NOTE 1: This is only possible with two of the same speakers. If they are not identical (Example: Citation 100 & Citation One), setting up a stereo pair will not be an option.

NOTE 2: It is only possible to use Chromecast and Bluetooth in stereo, Airplay will be mono (and should be grouped in iOS Airplay menu.
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How to play music and more with your Google Assistant enabled smart speaker

This video shows how to play music and much more with your Google Assistant. You can practice all of your voice commands on your Harman/Kardon Citation or JBL LINK products.

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How to properly clean the fabric around the speakers

Daily Care instructions for Citation speakers fabric (wool) Daily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years. Never use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself! Many types of stain can be removed using warm water with a microfiber cloth (not too wet). Stain removal guide If you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains. Here is how to do it. First, soak up the liquid with an absorbent napkin or Microfiber cloth. For dried stains use a spoon to roughen the surface. To avoid the stain spreading further start from the edge of the stain working towards the middle. WARNING! Be careful when using solvents, because these could dissolve the upholstery material beneath. Regular and normal cleaning Vacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth. When using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric). General information These tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device. In all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker. HARMAN do not have any recommended companies or partners to redirect any customers too. For furter information we advise visiting the fabric company called KVADRAT by clicking on these links below: https://kvadrat.dk/care-and-maintenance/upholsteries https://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf There are a lot of information about the fabric we are using and you can contact them for further information.

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