Support Overview / Speakers / Voice Assisted / JBL Link 20
JBL Link 20

JBL Link 20

Voice-activated portable speaker

Sold from 2017 until now

Getting started with your JBL Link 20

Getting started with your JBL Link 20

Quick Start Guide

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Documents & Downloads

Specifications

Output power (W)
2 x 10
Dimensions (cm)
9.3 x 9.3 x 21
Dimensions (in)
3.66 x 3.66 x 8.26
Weight (kgs)
0.95
Weight (lbs)
2.09
Bluetooth version
4.2
Battery capacity (mAh)
6,000
Charging time (hrs)
4.5
Maximum music playing time (hrs)
10
Chromecast Built-in
Yes
Google Assistant
Yes
Multi-room Support
Yes
Wi-Fi support
Yes
Auto-power off
Yes
Bluetooth
Yes
Waterproof
Yes
Wireless
Yes

Immersive JBL sound with the Google Assistant

The JBL Link 20 is a voice activated portable speaker with Wi-Fi and Bluetooth® enabled that delivers rich stereo sound. It has the Google Assistant built-in. It’s your own personal Google. Always ready to help. You can ask it questions. And tell it to do things. The more you use it, the more useful it gets. Just start with “Ok Google” – a simple voice request triggers your JBL Link 20 to play music, podcasts or radio from services like Google Play Music, Spotify, Pandora and more. This compact speaker is powered by a 6000mAh rechargeable Li-ion battery that offers up to 10 hours of continuous, high-quality audio playtime. Sporting durable, waterproof fabric materials, JBL Link 20 is ready to take the party everywhere. And with the Chromecast built-in, you can instantly start streaming to JBL Link 20 from your favorite music apps.

JBL Link 20 has the Google Assistant built-in. It is your own personal Google. Always ready to help.
Far-field voice recognition allows for easy hands-free operation. Ask questions across the room and the JBL Link 20 will respond. Check out compatible services and more at assistant.google.com/discover/
With the free Google Home app on iOS & Android, you can easily setup and manage your JBL Link 20.
Let you instantly stream your favorite music, radio, or podcasts from your mobile device to your speakers. Discover more apps at google.com/chromecast/built-in/apps/#?speakers
Chromecast streams directly from the cloud, so you get the highest sound quality. Enjoy crystal clear sound exactly the way the artist intended.
Easily set up your system and control multi-room playback with the Google Home app. A step by step guide allows you to quickly start streaming your music.
Support both 2.4GHz and 5GHz Wi-Fi connection, resulting in a faster, robust and more stable wireless connection.
Wirelessly stream high-quality sound from your smartphone or tablet.
Built-in 6000mAh rechargeable Li-ion battery supports up to 10 hours of playtime.
No more worrying about rain or spills; you can even submerge Link 20 in water.
The durable fabric material and rugged rubber housing allows your speaker to outlast all your adventures.

FAQs & How-Tos

41 results
  • Are the JBL LINK 10 and LINK 20 water proof?
    Yes, both of them are rated IPX7, which means they can be submerged in clear water for up to 30 minutes at up to 1 meter of depth. Make sure the charging cover is closed, or water will get into the product and damage it.
  • Buttons unresponsive when plugged into a power source
    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
  • Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?
    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.
  • Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?
    Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.
  • Cannot find your device in Google Home app

    What you need first

    Make sure that these below things are checked before moving further:

    1. You have the most recent version of the Google Home app installed Google Home app
    2. Your LINK device is powered on (LINK 10 and LINK 20 with battery)
    3. Your LINK device is plugged into a wall outlet (LINK 300, LINK 500 and LINK VIEW)
    4. The LINK device is located near your router and you are standing next to it. 
    5. The white LED lights in front of the LINK device are blinking, meaning it is ready to be set up
    6. If you are using an Apple iOS device, then you need to turn on Bluetooth to install the device

      1. On your iOS device Home screen, tap Settings > Bluetooth.

      2. Make sure Bluetooth is On (toggled to the right and green).
      3. Return back to the Google Home app Google Home app.
      4. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    7. If you are using an Android device, then you need to turn on Location services
      1. On your Android device, tap Settings .
      2. Tap Location > Turn on location.
      3. Tap Settings > Apps > Google Home app > Permissions.
      4. Next to "Location",  check the slider is On (toggled to the right and green)
      5. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    If you are still have trouble with installing your LINK devices then follow the steps below for further troubleshooting.

    Troubleshooting

    Step 1. Reboot your LINK device

    1. Disconnect the power cable from your LINK device (300, 500 and VIEW) and for LINK 10 and LINK 20 simply turn the device "OFF". 
    2. Reconnect power cable or turning the device ON for your LINK device. 

    Step 2. Force close and relaunch the Google Home app      

    1. From your Apple IOS device, do the following below:                   
      1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
      2. Select the app you want to close and swipe up towards the top of the screen.         
    2. From your Android device, do the following below:              
      1. Launch the Recent Applications menu to see small previews of your recently used apps.                                 
      2. The Recent Apps button should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.

    Step 3. Check to see if the device is listed under “Ignored Devices” folder on the Devices tab      

    1. Open the Google Home app.
    2. In the top right corner of app home screen, tap Devices.
    3. Scroll all the way down and make sure the LINK device is not listed under the Ignored Devices section.
    4. NOTE: If you do not see any ignored devices, there is a chance that this section is not listed in the Google Home app.

    Last thing to try​

    If you are still experiencing issues with your LINK device not connecting to your Wireless network, then try the following:

    1. Try finding another mobile device to set up your JBL LINK device, sometimes it can help connecting your LINK device.

    2. Relocate your LINK device, or try to disable other Wireless network devices that might cause interference for your LINK device.

    3. Perform a factory reset of your device, by holding down the mute button for 15 seconds (the LINK will now reboot and when the welcome message is heard then you can set it up again).
    4. Reboot your Wireless router.           
    5. Lastly, try turning Wi-Fi off and then back on again for your mobile device. Reopen your Google Home app and try again.
  • Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
  • Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.
  • Does the JBL LINK 10, 20, 300 or 500 have Spotify Connect?
    No, but you can use Chromecast to stream Spotify to any JBL LINK speaker. Google has the option of using your free Spotify account with our JBL LINK speaker.
  • Does the JBL LINK 10, 20, 300 or 500 record all my conversations?
    No, the JBL LINK speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using "OK, Google" or "Hey, Google" will it start recording your question so Google Assistant to fulfill your request. You can always delete all your recordings via "My activity" settings under your Google Account.
  • Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?
    JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account's search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.
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Images & Videos

  • JBL Link 20 - Black - Voice-activated portable speaker - Hero
  • JBL Link 20 - Black - Voice-activated portable speaker - Back
  • JBL Link 20 - Black - Voice-activated portable speaker - Detailshot 1

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