How To

It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.

Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.

Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

Repeat until the contact points are visibly clean, and charging should work as designed.

Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.

To perform a factory reset:
First, remove the ClearCall from the list of paired devices in the phone or tablet's Bluetooth settings.
Then, press and hold the Bluetooth & Volume - buttons for more than 4 seconds to reset the ClearCall to factory settings.

Check out this JBL In-Ear Fit Guide video, or read the below article.

In-Ear Fit & Comfort Guide

A proper fit is the most important thing when using in-ear headphones (wired, wireless, TWS). Without a solid, tight fit the headphones will sound thin (lacking bass), not very loud, and will do a poor job of blocking out unwanted sounds.

In-ears, unlike an earbud design, are meant to be pushed into your ear canal, creating a tight seal. If this seal is not accomplished, you will not experience good results.

 

1. Typically speaking, the medium sized ear tip is already installed on your in-ear headphones. If it feels tight or loose, try the other sizes.
2. As you try each ear tip, rotate forward and/or back until you create a tight seal as seen here.
   NOTE: The image shows a stick style in-ear, but this applies to any in-ear design.
3. As you are twisting and pushing you will hear the sound quality changing. When you accomplish a tight seal, you’ll hear it. You will have more bass than in any other position, and the leakage from outside noise will be minimized before ever turning on Noise Cancelling (if your headphones have Noise Cancelling).
4. If you have one of our headphones that uses the JBL Headphones App, check in the app to see if there is a “Check My Best Fit” banner. This feature will walk you through getting the best fit and will let you know when you’ve accomplished it.

 

While this may seem a bit daunting, after doing this a few times, inserting the in-ear headphones into your ears and getting a good fit will become second nature and will take a second or two each time, not minutes. But it is definitely worth spending the few moments the first time around, in order to get the most out of your in-ears.

 

Still not satisfied with the fit? Please check out this Fit Checker Tool, which utilizes your camera and preferences to recommend earbuds that will not only fit great, but sound great as well!

As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

 

The top panel LEDs are flashing because the OTA firmware update is in progress, the product should work after the upgrade is completed. It may have been caused by a previous interruption to an update.

 

It should be possible to resolve the issue by doing the following:

• Plug in the power cable and wait for at least 5 minutes for the Partybox Ultimate to complete the update.
• If the Partybox Ultimate stops flashing, but cannot power on, then perform a factory reset by pressing the two buttons below for more than 10 seconds: Moment (heart symbol) and Play (or through the JBL One app). After this has been done, press the Power button. 

The 12V trigger output can be used with a stereo 3.5mm jack cable. The 12v trigger signal is present in the ring/right-ch connection. 

Yes, it's 14 hrs with RGB off. You can also find the details on the box.

To configure the 7.1 Surround feature on your PC, please follow the guide below:

1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
2. Type in Sound --> then select Change System Sounds:
 

3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )


4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers


5. Select 7.1 Surround and click on Next
 
6. Make sure that all boxes are selected, then click Next
 
7. Make sure both boxes are selected, and then click Next
 
8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
 

Enjoy your sound experience #SoundIsSurvival #DareToListen
 

There are several ways to access the advanced settings. In the settings page, you can adjust settings for subwoofer, EQ and input sensitivity. Make sure your PC or smartphone is connected to the same network as Citation AMP: 1. On a PC, go to the "Network" folder". There you can find an icon for the Citation Amp. Double click that, and you are taken to the internal webpage for advanced settings for your Citation Amp. 2. Or, in the Google Home app, go to settings for the Citation Amp. At the bottom of the page, you can find the device IP address. Copy and paste this address into your web browser, and you are taken to the internal webpage for advanced settings for your Citation Amp.

If you have already setup your JBL BAR 5.1 SURROUND with Google Home or AirPlay, you can now sign into your Amazon account via the JBL BAR Setup App.  Just download the app and follow the instructions.

High pass filter When the subwoofer is connected, the main channels are "Small", meaning that there is a high-pass filter. This ensures proper blending with the subwoofer. Crossover settings The Citation amp supports crossover settings in the range 50Hz - 120Hz. Default is 80Hz. Multiple subwoofers? Only one type of subwoofer is supported at a time. Either with cable or wireless.

This happens if you power up the subwoofer before connecting the right and left speakers. The system mutes to avoid potentially harmful pop noise. Just touch one of the volume up/down pads to unmute.

No. Alexa notifications must be set up in the Alexa app and you can control the notification via Alexa voice only.

Yes, you can use the universal command “ Stop”, “Dismiss”, “Cancel” and “Quiet” to stop the current music playback, alarm and timer.

No, unless you have set up devices with both voice assistants, you cannot use Alexa to control devices you set up only in the Google Home app, or use Google Assistant to control devices you set up only in the Alexa app.

The Bluetooth connection will not keep playing once you have switched the source. Simply press play again on your Bluetooth device to start streaming once again.

In order for the No. 526/No. 523 to return to the last input that had been selected you must put the unit in standby before turning power OFF.

This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.

Airplay 2 is supported

AirPlay uses a differnet network card inside the BDS. If it doesn't receive any IP adresses, it won't work. To check and see if your network card in BDS did receive an IP address, you can use an app called Net Analyzer for iOS and WiFi Analyzer for Android. Simply scan your network with one of them, and you should be able to see your BDS IP address, usually the IP after your main IP for BDS, should be AirPlay network details. If you have trouble, please contact our helpdesk for further assistance.

AKG HEADPHONES APP

Software Update Release Notes

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Version:  Android 3.3.15 ; iOS 3.3.16

Release Date: January 18, 2024

What’s New

1. Add support for N5 Hybrid & N9 Hybrid

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Version:  Android 3.2.10 ; iOS 3.2.11

Release Date: September 25, 2023

What’s New

1. Bug fixing and performance improvement

You can create several different EQ settings that are stored in the memory within the new AKG Headphones app.

The N700NC does not support Apt-X audio codec.

In order to use the headphones for phone calls, press the multi-button once when the phone rings. You need to be connected to your device via bluetooth.

You can use the headphones while charging but only the wired connection will work. No active functions are available since they cannot be switched on.

When the headphones are charging-Red LED When the headphones are fully charged-The red charging indicator LED turns off When the headphones are looking for a device- Fast blinking blue LED When the headphones are connected to a device-Solid blue LED

The memory can support up to 8 paired devices, but only one device can play at a time on the N700NC headphones.

You cannot disengage ANC, it is always on when the headphones are on. However, you can listen to music via cable if you do not switch the N700 on at all, which means that ANC will not be active.

You can activate the Ambient Aware and TalkThru functions and assign one of them to the smart-button. AA will open the external microphones and mute the music so you can hear what is going on around you. TalkThru permits you to have a conversation with other people in the room, just by pressing the button.

Move the ON/OFF button from its OFF position to its ON position, which is the middle of the cutout. It will remain there, and the headphones are now ON. The blue LED will start blinking, indicating that Bluetooth pairing is possible. If you need to reset the BT pairing, move the ON/OFF button against the spring load, to the opposite position of the OFF position, and keep it there for about 5 seconds. Now the BT system is reset, and new pairing is possible.