I have downloaded the remote app for my BDS, but I still cannot control the BDS with my smartphone. What is wrong?

Support Overview / How To / I have downloaded the remote app for my BDS, but I still cannot control the BDS with my smartphone. What is wrong?

Please make sure that your BDS is connected to the home network router also used by your smartphone.

Applies to:

Was this helpful? Thank you for your feedback!

Can’t find what you’re looking for?

Talk to a product expert
Call Us now at: (877) 871-6755

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

Text with a support agent via SMS at:
628-333-7807

Mon - Fri: 9:00 am - 8:00 pm (ET)