My product is not found during setup. How do I solve that?
My product is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the speaker during the initial set-up.
- Ensure it is plugged into power and the power LED is illuminated.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Applies to:
- JBL Bar 300MK2
- JBL Bar 700MK2
- JBL BAR 1300
- JBL Charge 5 Wi-Fi
- JBL BAR 500
- JBL BAR 300
- JBL BAR 1300X
- JBL BAR 700
- JBL BAR 1000
- JBL Authentics 500
- JBL Authentics 300
- JBL Boombox 3 Wi-Fi
- JBL PartyBox Ultimate
- JBL BAR 800
- JBL Authentics 200
- JBL Bar 1300XMK2
- JBL Bar 1300MK2
- JBL Bar 1000MK2
- JBL Bar 800MK2
- JBL Bar 500MK2
Category:
Troubleshooting
Was this helpful?
Thank you for your feedback!
Can’t find what you’re looking for?
Call Us
Talk to a product expert
Call Us now at:
(877) 871-6755
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Chat with Us
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Text Us
Text with a support agent via SMS at:
628-333-7807
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)