How To

Support Overview / How To

How To

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  • Re-establishing Volume Levels/Balance between Earbuds
    As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

    If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

    cleaning-earstick-tip 
  • 14 hours Battery-life without using RGB Lighting feature
    Yes, it's 14 hrs with RGB off. You can also find the details on the box.
  • AKG N700NC Headphones: App Information
    You can create several different EQ settings that are stored in the memory within the new AKG Headphones app.
  • AKG N700NC Headphones: Apt-X Information
    The N700NC does not support Apt-X audio codec.
  • AKG N700NC Headphones: Call options
    In order to use the headphones for phone calls, press the multi-button once when the phone rings. You need to be connected to your device via bluetooth.
  • AKG N700NC Headphones: Charging Information
    You can use the headphones while charging but only the wired connection will work. No active functions are available since they cannot be switched on.
  • AKG N700NC Headphones: LED Information
    When the headphones are charging-Red LED When the headphones are fully charged-The red charging indicator LED turns off When the headphones are looking for a device- Fast blinking blue LED When the headphones are connected to a device-Solid blue LED
  • AKG N700NC Headphones: Multipoint Bluetooth Information
    The memory can support up to 8 paired devices, but only one device can play at a time on the N700NC headphones.
  • AKG N700NC Headphones: Noise Canceling Behavior
    You cannot disengage ANC, it is always on when the headphones are on. However, you can listen to music via cable if you do not switch the N700 on at all, which means that ANC will not be active.
  • AKG N700NC Headphones: Noise Canceling Information
    You can activate the Ambient Aware and TalkThru functions and assign one of them to the smart-button. AA will open the external microphones and mute the music so you can hear what is going on around you. TalkThru permits you to have a conversation with other people in the room, just by pressing the button.
  • AKG N700NC Headphones: Power and Pair Information
    Move the ON/OFF button from its OFF position to its ON position, which is the middle of the cutout. It will remain there, and the headphones are now ON. The blue LED will start blinking, indicating that Bluetooth pairing is possible. If you need to reset the BT pairing, move the ON/OFF button against the spring load, to the opposite position of the OFF position, and keep it there for about 5 seconds. Now the BT system is reset, and new pairing is possible.
  • AKG N700NC Headphones: Track Information
    Press and hold Volume Up or Volume Down located on the LEFT ear cup for 3 seconds to skip forward or backward.
  • AKG Y500 Headphones: Apt-X Codec Information
    The Y500 headphones do not support Apt-X audio codec. However, they do support AAC audio codec.
  • AKG Y500 Headphones: Charging Information
    The Y500 features the speed charge (5 min charging time = 1 Hour Playtime) In order to charge the headphones, use the micro USB charger that is included in the packaging. The charging port is located at the bottom of the RIGHT ear cup. Once the headphones are charging, you will see a solid red light next to the port. Once the headphones are fully charged, the red light indicator will turn off. Please Note: You cannot use the headphones via BT while they are charging. However, you can use the headphones via audio cable while charging.
  • AKG Y500 Headphones: Pairing Information
    In order to power on and pair the Y500, make sure that the device you are attempting to connect to has the BT on and is in search mode. Move the ON/OFF button from its OFF position to its ON position, which is the middle of the cutout located on the RIGHT ear cup. It will remain there, and the headphones are now ON. The blue LED will start blinking, indicating that Bluetooth pairing is possible. If you need to reset the BT pairing, move the ON/OFF button against the spring load button to the opposite position of the OFF position, and keep it there for 4- 5 seconds. Now the BT system is reset, and new pairing is possible. Please Note: The Y500 features Multi-point Connectivity which allows you to switch from two different devices.
  • AKG Y500 Headphones: Track Control Information
    In order to skip the tracks on the Y500 headphones, slide and hold Volume Up (to skip forward) or Volume Down (to skip backwards) for 3 seconds. These buttons are located on the LEFT ear cup.
  • Are the Everest 150NC waterproof?
    No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.
  • Are the UA Train headphones waterproof?
    UA Train features an IPX4 rating which offers protection from a splash of water in any direction for at least 5 minutes. They cannot be fully submerged in water.
  • Are the Y 30 foam ear pads exchangeable?
    Yes, the foam pads are detachable. They are fixed with a flexible lip that sits in a groove all the way round, and are easy to replace.
  • BAR 9.1: Software Update Release Notes
    BAR 9.1
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  V22.01.31.80
    Release Date:  May 19, 2022
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL Bar9.1 TWS ver 22.01.31.80.zip
    1. Fixed a grouping issue with other Chromecast built-in speakers (read below):
      1. 3rd party Chromecast built-in speakers using a Google SDK less than 1.52GM2 can not be grouped with 1st party Google speakers any longer. This update brings the Bar 9.1 up to 1.52GM2, which means once again, it can be grouped with 1st party Google speakers
    2. Software update resolves the issues with the "Google Home" app if you are using an Android phone (read below):
      1. Speakers with an SDK less than 1.52GM2 set up with a Google Pixel phone need to use a new, additional app called the "Device Utility app" to complete the Wi-Fi setup. After this update, customers may use the Google Home app as normal for Wi-Fi setup
    3. General software and performance improvements:
      1. Sometimes there was a 0.5sec audio drop during ARC streaming with PCM format, now improved!
      2. Import MTK patch to solve continuous distortion after connecting Apple TV to a Sony TV while playing PCM stream in eARC source.

    Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
    注意：此软件升级不适用于JBL Bar 9.1中国版。

    ------------------------------------------------------------------------
    Version:  V21.23.11.80
    Release Date:  June 8th, 2021
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL Bar9.1 TWS ver 21.23.11.80.zip

    1.    Improve calibration success rate in some cases.
    2.    Improve compatibility of some “ATMOS” Netflix streaming content. 
    3.    Improve LED Display messages.

    Note:  This software upgrade is not applicable for JBL Bar 9.1 China version.
    注意：此软件升级不适用于JBL Bar 9.1中国版。

    ------------------------------------------------------------------------
    Version:  V21.13.11.80
    Release Date:  April 8, 2021
    Release Media:  OTA (over the air) Automatic Upgrade and/or USB
    Filename:  JBL Bar9.1 TWS ver 21.13.11.80.zip
    • Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
    • Improves Bluetooth connectivity for mobile devices.
    • Improved LED Display Messages.
    • Bug fix to remove detachable speakers battery level checking due to imprecise readings.
    NOTE:  This software update is not applicable to the JBL BAR 9.1 China version.

    注意：此软件升级不适用于JBL Bar 9.1中国版。
     
  • BAR 9.1 - battery status
    The Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage.  We determined that this testing method was inaccurate and began testing using specialized external equipment.  As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.

    When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes  out.  As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.
  • Before you start installing your new device

    Getting started with the checklist

    • A Harman Kardon Citation device(s).ONE
    • Latest version of the Google Home app installed on your mobile device.GH app 
    • Latest version of the Google app  (Android only) installed on your mobile device
    • A Google Account (you can create one online via Google).
    • A mobile device with either iOS or Android support.
      • ​Must have iOS 10 or higher
      • Must have Android 5.0 and higher
      • There is no support for PC set up.
    • Your mobile device must support 5 GHz Wireless Network connection in order to set up our Harman Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
    • An internet connection from your local ISP (Internet Service Provider).
    • Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
    • Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.
    Once you have all requirement and what is needed then follow the video below that shows you how to install your device.

     
  • Beyond gaming, how can I use JBL QuantumSURROUND?
    JBL QuantumSURROUND technology can be used with any type of multi-channel audio content. For example: Netflix content, Blu-ray, and music mixed in 5.1 or 7.1 surround.
  • Boombox 2 Firmware Version Information
    A new firmware version has been released for the Boombox 2 (Version 0.4.4.0), below is a list of improvements:
    1. Improvements to Bluetooth connection stability.
    2. Support for PartyBoost under aux-in connection.
    3. Improvements for switching between PartyBoost and Stereo mode.
    4. Improvements to firmware update stability with iOS.
    5. Improvements to the stability of switching music between aux-in and Bluetooth connection.

    The firmware update is installed as an OTA update:
    1. Download and install the JBL Portable app from the Google Play/App Store, or simply update the app if you have already downloaded it.
    2. Connect your Boombox 2 to your phone/tablet through Bluetooth.
    3. Open the JBL Portable app and wait for the Boombox 2 to appear.
    4. On the Boombox 2 screen, select settings (gear cog symbol).
    5. Proceed with installing the firmware update.
  • Call Information
    To take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.
  • Can Control Xstream withstand all weather.
    Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.
  • Can Horizon wake you up with Bluetooth music from a telephone?
    Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.
  • Can I adjust the call tone level on JBL Soundgear?
    While you have an incoming call, and you can hear the call-tone from your SoundGear, simply adjust the SoundGear's call-tone level to the desired intensity, using the SoundGear's volume buttons.
  • Can I change the batteries in an AKG K912?
    You can't use standard rechargeable batteries with the K912. If you still have the original batteries, and compare them to the generic batteries you are trying to use, you will see the difference on the - ( minus ) side of the battery. On the original battery that comes with the headphones, there is a bare metal band on that side, which connects to a sensor in the headphones ( you can also see this sensor inside the battery compartment, on the - side ). A generic rechargeable battery does not have this metal band for the sensor, so the charger won't charge them. This is for protection, in case you have non-rechargeable batteries in the headphones and put them on the charger. This could cause damage to the headphones.
  • Can I change the sound filters on my N40 headphone?
    Yes, the N40 is equipped with three different sound filters to provide you with personalized sound tuning capabilities. The sound filter options are bass boost, reference sound and high boost.
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