How To

Support Overview / How To

How To

1414 results
  • Re-establishing Volume Levels/Balance between Earbuds
    As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

    If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

    cleaning-earstick-tip 
  • Why do all top panel LEDs flash when switched on? Why can the product not be connected or does not function?

    The top panel LEDs are flashing because the OTA firmware update is in progress, the product should work after the upgrade is completed. It may have been caused by a previous interruption to an update.

     

    It should be possible to resolve the issue by doing the following:

    • Plug in the power cable and wait for at least 5 minutes for the Partybox Ultimate to complete the update.
    • If the Partybox Ultimate stops flashing, but cannot power on, then perform a factory reset by pressing the two buttons below for more than 10 seconds: Moment (heart symbol) and Play (or through the JBL One app). After this has been done, press the Power button. 
  • 12V trigger connection information
    The 12V trigger output can be used with a stereo 3.5mm jack cable. The 12v trigger signal is present in the ring/right-ch connection. 
  • 14 hours Battery-life without using RGB Lighting feature
    Yes, it's 14 hrs with RGB off. You can also find the details on the box.
  • 7.1 Surround configuration set up guide
    To configure the 7.1 Surround feature on your PC, please follow the guide below:

    1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
    2. Type in Sound --> then select Change System Sounds:
      Surround-config-7-1

    3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )
    Surround-config-7-1_2

    4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers
    Surround-config-7-1_3

    5. Select 7.1 Surround and click on Next
      Surround-config-7-1_4
    6. Make sure that all boxes are selected, then click Next
      Surround-config-7-1_5
    7. Make sure both boxes are selected, and then click Next
      Surround-config-7-1_6
    8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
     
    Surround-config-7-1_7
    Enjoy your sound experience #SoundIsSurvival #DareToListen
     
  • Accessing advanced settings
    There are several ways to access the advanced settings. In the settings page, you can adjust settings for subwoofer, EQ and input sensitivity.

    Make sure your PC or smartphone is connected to the same network as Citation AMP:

    1. On a PC, go to the "Network" folder". There you can find an icon for the Citation Amp. Double click that, and you are taken to the internal webpage for advanced settings for your Citation Amp.

    2. Or, in the Google Home app, go to settings for the Citation Amp. At the bottom of the page, you can find the device IP address. Copy and paste this address into your web browser, and you are taken to the internal webpage for advanced settings for your Citation Amp.
  • Adding Amazon Account
    If you have already setup your JBL BAR 5.1 SURROUND with Google Home or AirPlay, you can now sign into your Amazon account via the JBL BAR Setup App.  Just download the app and follow the instructions.
  • Additional subwoofer information
    High pass filter
    When the subwoofer is connected, the main channels are "Small", meaning that there is a high-pass filter. This ensures proper blending with the subwoofer.

    Crossover settings
    The Citation amp supports crossover settings in the range 50Hz - 120Hz. Default is 80Hz.

    Multiple subwoofers?
    Only one type of subwoofer is supported at a time. Either with cable or wireless.

     
  • After connecting my Soundsticks Wireless system, no sound is heard.
    This happens if you power up the subwoofer before connecting the right and left speakers. The system mutes to avoid potentially harmful pop noise. Just touch one of the volume up/down pads to unmute.
  • After I set up Alexa and Google Assistant on this speaker, can I use Google Assistant to hear the notification I set up in the Alexa app?

    No. Alexa notifications must be set up in the Alexa app and you can control the notification via Alexa voice only.


  • After I set up Alexa and Google Assistant on this speaker, can I use Google Assistant to stop the music playback, alarm and timer triggered by Alexa or vice versa?

    Yes, you can use the universal command “ Stop”, “Dismiss”, “Cancel” and “Quiet” to stop the current music playback, alarm and timer.

  • After I set up Alexa and Google Assistant on this speaker, can I use Google Assistant to turn off lights I set up in the Alexa app or vice versa?

    No, unless you have set up devices with both voice assistants, you cannot use Alexa to control devices you set up only in the Google Home app, or use Google Assistant to control devices you set up only in the Alexa app.

  • After i switch from Bluetooth to Optical and back again, the Bluetooth connection stopped?
    The Bluetooth connection will not keep playing once you have switched the source. Simply press play again on your Bluetooth device to start streaming once again.
  • After I turn the No. 526/No. 523 on after turning power to the No. 526/No. 523 OFF (using the rear panel on/off switch) it does not return to the last input that had been selected; why?
    In order for the No. 526/No. 523 to return to the last input that had been selected you must put the unit in standby before turning power OFF.
  • After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?
    This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
  • Airplay 2 support
    Airplay 2 is supported
  • AirPlay does not work, but my Spotify Connect does. What's wrong?
    AirPlay uses a differnet network card inside the BDS. If it doesn't receive any IP adresses, it won't work. To check and see if your network card in BDS did receive an IP address, you can use an app called Net Analyzer for iOS and WiFi Analyzer for Android. Simply scan your network with one of them, and you should be able to see your BDS IP address, usually the IP after your main IP for BDS, should be AirPlay network details. If you have trouble, please contact our helpdesk for further assistance.
  • AKG N700NC Headphones: App Information
    You can create several different EQ settings that are stored in the memory within the new AKG Headphones app.
  • AKG N700NC Headphones: Apt-X Information
    The N700NC does not support Apt-X audio codec.
  • AKG N700NC Headphones: Call options
    In order to use the headphones for phone calls, press the multi-button once when the phone rings. You need to be connected to your device via bluetooth.
  • AKG N700NC Headphones: Charging Information
    You can use the headphones while charging but only the wired connection will work. No active functions are available since they cannot be switched on.
  • AKG N700NC Headphones: LED Information
    When the headphones are charging-Red LED When the headphones are fully charged-The red charging indicator LED turns off When the headphones are looking for a device- Fast blinking blue LED When the headphones are connected to a device-Solid blue LED
  • AKG N700NC Headphones: Multipoint Bluetooth Information
    The memory can support up to 8 paired devices, but only one device can play at a time on the N700NC headphones.
  • AKG N700NC Headphones: Noise Canceling Behavior
    You cannot disengage ANC, it is always on when the headphones are on. However, you can listen to music via cable if you do not switch the N700 on at all, which means that ANC will not be active.
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