How To

Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio. Contact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!

Normal: Trigger output is a standard 12VDC signal. Pulsed: Trigger output in a 12V pulse 50-100ms wide. Theatre: Turns the trigger on (standard 12VDC) only if the current input is in SSP mode, otherwise the trigger is off.

The connector between headphones and cable is Mini-XLR with lock mechanism. The connector that goes into sources is a combination plug, 3.5mm jack with 6.3mm adapter.

Normally, the InfinityLab power bank may be warm to the touch during discharging.  
However, if the power bank becomes too hot, starts to expand, or emits a strong odor, please stop using it immediately and contact our customer service. 

Let's run through some basic check marks to ensure we didn't miss anything while setting up your device.

1. Your Citation device is turned on
2. Check the password you have entered, and re-enter it again (typos can happen).
3. Make sure your mobile device has the initial support needed:
   1. Android 4.4 OS and higher
   2. Apple iOS 10 OS and higher
   3. The latest version of Google Home app
4. Your phone needs Bluetooth to be on 
5. Enable Location Service (Android only)
6. Plus you need to permit Google Home app to access your location on the phone (Android only).

The basic check is done, and we are now moving into your Wireless network setup.

1. Try moving your speaker closer to the Wireless network router 
2. Have you previously connected the speaker to your WiFi network?  If yes, look below or move to "Troubleshooting"
   1. Did you recently make any changes to your network, such as buying a new router, adding an extender, or maybe changed settings?

   2. Maybe your ISP (Internet Service Provider) did some changes, possibly even updating your Wireless router software.

If you still are experiencing issues connecting the device to your Wireless network, let's do some further troubleshooting.

Troubleshooting

1. Your WiFi router might need a reboot, unplug power for 1 minute and connect power again.
   1. While you are rebooting your WiFi router, we advise doing the same for your speaker. Simply disconnect power and reconnect power again.
   2. In case rebooting the speaker didn't work, let's try resetting your speaker by pressing the Reset Button for 5 seconds (Front LED will light up).
2. Go ahead with the setup again (remember to open Google Home app )
3. Reboot your mobile device

WiFi Network Troubleshooting

• Check your WiFi router settings. Be sure that UPnP (Universal Plug and Play) is enabled.
• Change Wireless channels on your WiFi router on 2.4G or 5G..
  • Avoid using other channels on 2.4G other than 1, 6 and 11. The rest are a NO-GO.
  • Keep a maximum of 8 devices in total on 2.4G (that is including our speakers).
  • Move products to WiFi 5G band, if they support it, to reduce the stress factor on the 2.4G band
• Check your WiFi router to see if there is a MAC address limitation.
  • MAC address limitation is when your router is set/fixed to a maximum of 20 devices (or whatever it may have been configured for).
  • When you want to add the 21st device your router will deny access because you have filled up the 20 devices.
  • You need to clear or delete old devices that are not in use anymore. This may require someone with technical knowledge.
  • We advise that you don't have any MAC address limitations at all.
• Avoid bad extenders (Cheap ones are often not powerful enough to deal with or handle the kind of data required to transmit high quality audio).
  • With extenders, the connection between "router and extender" is decreased by 50%.  That said, your data will be even slower,. having to processes it while the speed is decreased.

There are more things you can do to optimize your WiFi router, but these above are the most common issues happening in users homes.

 

Make sure both headphones are fully charged to ensure that the issue is not due to one of the earbuds lacking power.

Check that the contact points on the headphones and the charging case are clear of dirt, so the issue is not due to the product not being able to charge.

The LED on the headphones will show a blue light when correctly inserted in the charging case.

Try to reset the headphones if the product is fully charged but are still only working in Mono mode.

A reset guide for the headphones can be found here: Reset guide

If your teammates can not hear you, make sure of the following:

USB is correctly plugged in
Only one voice chat application is in use while in-game.
The mic input is set to JBL Quantum Stream.
Mic gain is not turned all the way down
Mic is not muted (mute/unmute by pressing the touch panel on top of the mic). By default the RBG will indicate red for muted, and green for unmuted(active).

 

If you are not able to turn Spatial Audio on and the option is greyed out on the JBL Smart Tx, then you need to do the following.

• Open the JBL Headphones app
• Disable High-Resolution Audio (LDAC)
• The headphones will turn off and reboot
• You can enable Spatial Audio after the reboot

The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.

It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.

So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life. 
 

Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).  

To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance. This will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions. Please also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices). Always connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.

The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.

The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.

The JBL Quantum Stream mic is compatible with the following platforms:

PC (Windows)
PlayStation 4
PlayStation 5
Nintendo Switch
Mobile*
Mac

* Most newer phones are compatible.

The ear cushions are made of protein leather.

The JBL QuantumENGINE supports up to 20 languages. You can select the preferred language in the system section.

The Smart Case only supports English, so even if you change the language in the JBL Headphones app, it will remain in English.

The Vi headphones have a couple different sensors, including a touch sensor (for interacting with Vi), a gyroscope (for rotational motion), accelerometer (for movement or vibrations) and a barometer (for elevation / atmospheric pressure). Plus they house a “custom” sensor that uses visible-light and infrared LEDs along with photodiodes, all in the left ear bud, to determine your heart rate. The headphones can also talk to your iPhone/Android's GPS and Wi-Fi to help with figuring out location and other information.

Only data to make Google Assistant more efficient and Google services faster. When interacting with the speaker you will receive more personalized feedback in the future.

The JBL Quantum Stream microphone is compatible with the JBL QuantumENGINE software. You can customize or use the following settings/features via the JBL QuantumENGINE:

Microphone settings
Polar patters (Cardioid / Onnidirectional)
Equalizer
RGB LED Light colors + animations/effects
Update firmware + software

Wireless Stereo Boost allows you to connect two of the same model speakers together for a more powerful listening experience. 

To use this feature, hold the Bluetooth button on both speakers for more than 5 seconds.

The left & right channels can be swapped by tapping the Bluetooth button on the host speaker twice.

The Onyx Studio 8 features Wireless Stereo Boost which allows you to connect two Onyx Studio 8 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 8 to other Onyx Studio speakers such as the Onyx Studio 7, 6 and 5.

Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound

Now, with Google Assistant and Alexa available simultaneously on your JBL Authentics speakers, you can choose to use one or both voice services available. This means you can set up just Alexa, just Google Assistant, or both. If you choose to set up both services, they will be at the ready. You can use either of them whenever you want simply by saying either “Hey Google” or “Alexa”.

Soundgear Sense provides two wearing styles, either as regular TWS headphones with an ear hook for a secure fit, or as a neckband headphone with the optional detachable neckband. Both wearing styles offer the same open ear experience with rich, full-range sound, it is just a matter of your own preference or use case which wearing style you choose. 

Voltage is 100 - 240 Volt AC. Maximum power consumption is 120 Watts.

This connection is intended for software and service updates only.

These are the supported languages for the Everest GA series.

• English (US, UK, CA, IN, AU)
• German
• French (CA, FR)
• Japanese
• Portuguese (BR)

More will be added in future Google releases.

Both the OMNI BAR+ and its subwoofer have 200W of power amplification, which means that total system power is 400 W.

The Omni 50+ rated power with AC power connected is 4 X 25 Watt. When using battery only, the rated power is 4 X 15 Watt.