How To

Support Overview / How To

How To

435 results
  • Where can I set my default music provider for my Harman Kardon Allure?
    In Amazon's app called Alexa. There you can set, change and login with your favorite supported music service. They offer Amazon Music, Spotify, Pandora and much more. Go to settings in the Alexa app, select "Music & Media.
  • Where can i find the serial number for Horizon alarm clock?
    At the bottom of your Horizon alarm clock, you will see a little cap where the backup-battery resides. Turn the cover lid left to open it, and on the back of the cover lid, you will see the serial number.
  • When you experience Bluetooth issues.
    NOTE:  LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).

    Pairing issues with a Smartphone or Tablet:
    1. First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
    2. Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
    3. Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
    4. If above does not work, then try to restart your JBL LINK device by turning it off and on again.
    5. Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
    6. Go into Bluetooth settings on your Smartphone/tablet.
    7. Perform a restart or reset if you are not able to connect after above steps.
    Back to helpful articles --> Articles overview

    JBL LINK Bluetooth specifications:
    • Bluetooth version 4.2
    • A2DP v1.3 with SBC Audio Codec.
    • AVRCP v1.5
  • When multiple speakers are connected, can effects and audio samples from the PartyPad or Effect Lab be heard on secondary speakers?

    The answer depends on the method used for connecting the Partybox Ultimate units:

     

    Multi-Room Music (Airplay/Alexa/Google Home) - No effects or audio samples heard on secondary speaker(s).

    Stereo Mode (JBL One app) - Both effects and audio samples heard on secondary speaker.

    Multi-Speaker Connection (pressing the relevant buttons on the top panels) - No effects heard, but audio samples heard on secondary speaker(s).

    Daisy Chain (wired Aux connection) - Both effects and audio samples heard on secondary speaker(s).

  • When I transfer the audio from JBL DRG to my head unit via AUX, I can’t hear anything.
    Some head units in the vehicles use isolated grand, if JBL DRG use isolated grand as well, this will disable the chips inside DRG. Please connect your smartphone with JBL DRG and disable the “Aux Noise Cancel” button in the Apps right after Aux Line option in Connection Mode section.
  • When I transfer the audio from JBL DRG to my head unit via AUX, I can hear noise from the speakers.
    Some vehicles don’t provide an isolated ground for the head unit which may introduce noise. Please connect your smartphone to JBL DRG and enable the “Aux Noise Cancel” button in the App. This can be found right after Aux Line option in Connection Mode section.
  • When I set RGB lighting on PC, and then play on console, will the RGB setting be remembered?
    Yes it will.
  • When I select Adapt+ in the HK Controller app, I am not able to set up my older Adapt. How come?
    To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. When selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network. Note that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).
  • When I dock my K 912 or K 915 headphones in the charging station/transmitter, the CHARGE light does not come on, and no charging takes place.
    The rechargeable AAA cells may of course be worn out, or they may not be installed at all. If this is the case, either insert the cells, or you can order new cells as original spare parts. Please contact Harman Helpdesk for your country, or the distributor for your country, for further info about how to buy new cells. Please note that the cells MUST be compatible with charging contact for the minus pole located on the side of the cell. Normal cells will not work. This is clearly mentioned in the owner's manual, and shown with a drawing. If you have purchased new cells with plastic coating along the length of the cell, it may be possible to peel off the coating by cutting gently with a knife, then peeling it off. Only about 1 cm needs to be open to the metal, closest to the flat end, for contact to be possible. Please note that the ear pads on K 912 are removed by simply grabbing the plastic plate that holds the ear pad, and pulling it away from the ear pod. There is one battery in each ear pod. For K 915, never just pull the pad away, since the locking claws are released by being rotated away from their locked position.. Both batteries are under the right-hand pad, and there is a silk-screened instruction on the top of the pod, showing that you must rotate the pad plate just a few mm counter-clockwise to unlock it.
  • When I connect JBL DRG with my head unit via Bluetooth, the audio stream will be interrupted and I can hear “papapa…” noise when play music.
    • Please check whether your head unit Bluetooth support EDR (Enhanced Data Rate) • If the head unit does not support EDR this will cause the transfer data rate to be low and will impact the audio quality.
  • What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?
    JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head. 

    Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you. 
  • What’s the benefit of Bluetooth 5.3 LE Audio and Codec Technology of the JBL Tour One M2?

    LE Audio is the next generation of Bluetooth Audio, making audio streaming over Bluetooth Low Energy possible. It enables new use cases and significantly reduces power consumption compared to Classic (BR/EDR) Audio. LE Audio allows for independently synchronized audio streams to each earbud as well as seamlessly broadcasting audio streams to multiple listeners, with low power consumption. At the heart of LE Audio updates is the new Low Complexity communication codec (LC3). LC3 is a flexible, high performance, low power audio codec that can deliver high quality audio even at lower bit rates. LC3+, as the high-res upgrade, is expected to be supported more widely than any of the other high-res codecs. The JBL Tour 2nd generation is developed to support LC3 & LC3+ and equipped with technology and speaker drivers to support high resolution audio via Bluetooth.

< 1 2 3 4 5 6 ... 37 >

Can’t find what you’re looking for?

Call us

Call us

To speak to our customer service specialist

1800-102-0525

Mon to Sun 10 AM to 7 PM IST

message

Message Us

Chat with a support agent via Whatsapp at:
91 70658 44446

Mon - Sun: 10:00 am - 7:00 pm (IST)