How To

Support Overview / How To

How To

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  • How to clean your Quantum headphone

    You can clean it by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers.

  • How to charge your Quantum headphone
    The battery is charged using an included USB-A to USB-C USB fabric cable. It will be fully charged for 2 hrs. Note, this cable is only for charging the battery, it will not deliver audio.
  • How to avoid WiFi interference for your headphone

    You might have to add a USB extension dock to get the JBL Quantum 350/600/800/810 dongle as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as far from the JBL Quantum 350/600/800/810 dongle.

  • How many smartphones or tablets can connect to my JBL Boombox?
    You can connect 3 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.
  • How many headsets can I connect to one K935 transmitter?
    Up to four headsets can play simultaneously. For each additional headset, hold the pairing buttons on both transmitter and headset for 5 seconds, then release. Now switch the transmitter off and on again with the pairing button, and the connection is active.
  • How many devices can I pair my T450 headphones to?
    They support up to 8 paired devices without reset.
  • How long will it take to charge my OMNI 50+ speaker?
    If your OMNI 50+ is completely drained, it will take 3,5 to 4 hours to fully charge. We advise to charge the Omni 50+ when it starts to blink red.
  • How long can I listen to MP3 music with the Endurance Dive?
    You can listen up to 8 hours of MP3 music, with a fully charged battery, depending on volume and type of music
  • How is it possible to check the software version of a JBL Horizon?
    By pressing and holding the Bluetooth and the Volume PLUS buttons at the same time. The software version is shown in the display.
  • How do you skip tracks on the UA train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • How do you reset the Go+Play (Mini, from 2016).
    Switch device ON.
    Press and hold VOLUME+ and PLAY/PAUSE buttons until all lamps light up.
    Device is now reset.
  • How do you power on and pair the UA Train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • How do I upgrade my JBL QuantumENGINE if there is a new version?
    You will need to navigate to the System section, and if the software button is highlighted with "Download Software", please click on the button. When the download is completed, you can click "install update" to install latest version. Make sure you restart your computer once the upgrade is finished to ensure all changes are applied.
  • How do I uninstall JBL QuantumENGINE software?
    You can go to the Control Panel> Programs and features to uninstall JBL QuantumENGINE.
  • How do I turn off my E45BT or E55BT?
    The on/off button is a spring-loaded slider button. Press the button upwards against the spring pressure, and hold it there for about three seconds. Now you will hear the "off" prompt sound in the headphone speakers, and the LED light goes out. Now the headphones are switched off. Please note that if you do not play music or press any button for about 10 minutes, the headphones will switch off automatically.
  • How do I see when the noise cancelling battery of AKG N20NC is empty?
    When less than one hour's capacity is left, the red diode will blink. It will eventually stop blinking, when all power is gone.
  • How do I see when my JBL E45BT or E55BT is fully charged?
    While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.
  • How do I reset the Endurance Series Headphones?

    For all models except Endurance Peak:
    Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
    Note that resetting the Dive will not erase music contained in the MP3 memory.

    Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

  • How do I reset the Charge 4?
    In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
  • How do I reset my JBL Everest 310, 710 and 750 Elite headphones?
    With the headphones switched ON, press VOLUME + and VOLUME - , and hold them for 5 seconds. Your headphones are now reset to factory settings. This is true for Everest 310, 710, Elite 750, 310GA and 710GA.
  • How do I reset my Harman Kardon Allure speaker?
    Find a paper clip or something similar, then next to the power connection there is a small hole. Insert your paper clip and hold it until the Harman Kardon Allure tells you it is reset.
  • How do I remove the cables from the N5005 in-ear headphones without damaging them?
    The best way is to carefully insert your nail in the groove where the two halves of the plug meet, then press into the groove until the two sections separate. If you pull on the cord, you may damage the cable by dislodging the cable from the plug.
  • How do I program preset FM stations in my JBL Horizon?
    The owner's manual can be a bit difficult to understand. Here is what to do to program a preset station that has not already been saved in any preset: 1 Turn on the radio by clicking the FM button. 2 Find the station you want to save by doing what is shown under pt. 8 B or C, either clicking or pressing/holding for more than 2 seconds the left/right arrow buttons. 3 Press and hold the FM button for more than 2 seconds. Now the preset number appears blinking. 4 Click on the left/right arrow buttons to skip through the preset positions. 5 When you have located the desired memory preset position, such as Preset 4, confirm by clicking the FM button. Now the desired FM station is saved in memory preset 4. If you have already saved an FM station in a preset memory position, and want to have a new station placed there instead, here is what to do: 1 Turn on the radio by clicking the FM button. 2 Jump to the preset station you want to change with the round central button. Each click advances to the next preset. 3 When you are on the preset you want to change, e.g. preset 4, press and hold the FM button for more than 2 seconds. 4 The FM symbol and the frequency will now blink. 5 Before they stop blinking, click, or press and hold one of the arrow buttons to go through the FM frequencies step by step, or perform station search. 6 When you have found the new station you want to save in preset 4, click the round central button. 7 Now the new station is saved in preset 4.
  • How do I power on and pair with the Flip 3 SE?
    Press the power button on the Flip 3 SE once to power on the device. When you power on the Flip 3 SE for the first time, it will automatically go into Bluetooth Pairing mode and you should be able to find the Flip 3 SE in the list of available Bluetooth devices on your mobile phone/tablet. Press the Bluetooth button on the Flip 3 SE to enable pairing mode manually
  • How do I power on and pair the GO 2?
    Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.
  • How do I power on and pair the Everest 750NC headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How do I pair the subwoofer to my JBL BAR soundbar if pairing does not happen automatically?
    Normal pairing is automatic, and happens when you first switch both devices on. If pairing does not take place automatically, or you have to force new pairing, here is what to do: Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly. Second, press the CONNECT button on the subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly. Third, press and hold the DIM DISPLAY button on the remote control for 5 seconds, followed by short press on BASS+, and BASS- button in sequence. Panel display will show “PAIRING”. If pairing succeeds, the LED indicator on the subwoofer lights up, and the soundbar display will show "DONE”. If pairing fails, the indicator on the subwoofer blinks slowly. Lastly, if the pairing fails, repeat the steps above. If you have continued trouble performing the pairing, please try to switch off all wireless devices in the home, then try again. This means routers, TV sets with wireless functions, telephones, computers etc. Since overcrowding on the 2.4 GHz frequency now often causes problems, eliminating all this activity makes space for the Bar to establish its connection, and you should be able to pair without problems. Afterwards, you can switch your devices on again. Often, all will now work fine, and if not, you will know which devices are doing the interference.
  • How do I pair the Flip 3 SE with a different device?
    Power on the Flip 3 SE and press the Bluetooth button. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet.
  • How do I lock my JBL Endurance DIVE before going into the water?
    Tap once on the JBL logo of the right earbud, then place your finger on the logo again, and hold it there for 5 seconds. You will hear a confirmation tone in the headphones when locking takes place. To unlock, close the power hook.
  • How do I know when the battery in the Flip 3 SE needs charging?
    The Flip 3 SE has 5 white leds which shows the battery level when you power on the device. Each white led indicates around 20% battery level. When all of the white leds are off, and the last led is blinking red, you should recharge the battery.
  • How do I know that JBL QuantumSURROUND Sound is turned on from my headsets?
    You can check on the JBL QuantumENGINE Spatial Sound page or check whether the Spatial Sound slider on top is on
  • How do I know if the headphones are fully charged on the UA Train headphones?
    As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.
  • How do I know if my software requires an update?
    You will get a notification or if you go to the System section, and the firmware button is highlighted with "Download Firmware", you can download and install the firmware.
  • How do I know if my headset requires a firmware update?
    You will get a notification or if you go to the System section, and the software button is highlighted with "Download Firmware", you can download and install the firmware.
  • How do I know if a game has surround sound output?
    This changes from game to game, but most games have an “Audio Settings” section where you can adjust your game’s audio settings. Check the game’s official website for more information.
  • How do I get the best surround experience with each game?
    Every game has different audio output options and different ways the audio was designed. Some games make better use of multi-channel setups than others. We recommend you experiment with settings in the JBL QuantumENGINE to find the best match for your unique gaming style.
  • How do I fix occasional audio dropouts when playing music to my Omni+ and Omni?
    We recommend starting playback on the Omni+ speaker first, and then linking the 1st generation Omni speakers. Omni+ is more powerful and can provide more stability when restreaming to other speakers.
  • How do I fix AirPlay not streaming music to my soundbar?
    If you cannot stream music  with AirPlay, use the JBL One App; 
    (1) Go to Settings.
    (2) Select 3rd Party Service.
    (3) Select the Airplay tile.
    (4) Select Reset AirPlay.
  • How do I connect the JBL Stadium GTO 20M midrange dome in my car system?
    The Stadium GTO 20M is intended for use with the Stadium GTO two-way systems, or to replace existing midrange speakers in systems that are already three-way from the start. The Stadium GTO two-way component systems are 3-way upgradeable. The crossovers are gap-switchable to accommodate a midrange upgrade. The optional Stadium GTO 20M midrange includes a bandpass crossover to convert a two-way system into a threeway system with perfect tonal balance. You simply connect both crossovers to the speaker wires from your car amplifier in parallel, and set the existing GTO two-way crossover to GAP function. Stadium GTO 20M is designed to also fit into many factory three-way applications. Please note that you cannot use this add-on midrange with coaxial car speakers, unless you can access the crossover networks to establish the midrange gap that the extra midrange is meant to occupy.
  • How do I connect the inputs and outputs of the Club 5501 car amplifier?
    The Club 5501 is a mono amplifier for subwoofer use in cars. It can be confusing to see that it has two inputs, marked left and right, as well as two speaker output pairs. But it is still a mono amplifier, with only one channel. The two inputs are there to make it easier to connect to a normal car radio/head unit, where you will often have two normal full-range connectors, left and right. You can insert both into the 5501. However, if you only have one signal lead going to the 5501, you can use either of the inputs. They are combined into one inside the amplifier anyway. Also, the two sets of speaker connections are there to make it easier to connect two subwoofers simultaneously. The two sets are completely identical, so you can use either one for a single subwoofer, or both. If you connect two, they will be in parallel.
  • How do I connect my Harman Kardon Allure to my Wi-Fi?
    You need to download the HK Alexa setup app from either Google Play Store or Apple App Store, then follow the procedure written in the app.
  • How do I connect JBL DRG to my smartphone and head unit both via Bluetooth?
    • Plug the JBL DRG into OBD II port in your vehicle first. • Start your engine (JBL DRG will enter low power mode when the engine is off) • Then press Bluetooth button on DRG for pairing and connection to your smartphone. • After connected, launch the “JBL DRG” app on your smartphone. • Press the settings button on the left top of the app to enter the settings page. If your head unit’s Bluetooth is in discoverable mode, please enable the “Inquiry Mode” on the settings page. If your head unit’s Bluetooth is in inquiry mode, please disable “Inquiry Mode” on the settings page. • Exit the settings page and select “Bluetooth” in “Connection Mode”, JBL DRG will start the connection with head unit.
  • How do I connect JBL DRG to my head unit via FM?
    • Make sure that JBL DRG is connected via Bluetooth with your smartphone and the JBL DRG” app has been launched. • Search a FM frequency band with your head unit. (an unrestricted frequency would be one that is not occupied by a radio station). • Select “FM” in “Connection Mode” on the JBL DRG App and key in the FM unrestricted frequency you have selected in the right window, JBL DRG will then transfer audio to your head unit and play through your vehicle’s audio system.
  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Boombox?
    1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Boombox (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Boombox (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021
  • How does ShareMe work?
    For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.
  • How does JBL QuantumSURROUND virtualization technology process my sound?
    JBL QuantumSURROUND takes up to 8 channels of audio, and recreates a multi-channel setup—including overhead channels—as measured inside one of JBL’s listening rooms. You’ll hear the multi-channel mix as if you’re right in the middle of the game.
  • How does Harman Volume work on JBL Cinema Base?
    Harman Volume on the Cinema Base has no levels, it's either on or off. It will remember the last setting when it's powered on. When you enable Harman Volume, you will hear audio feedback ( 4 tones going up when you turn it on, and 4 tones going down when you turn it off ) There is no visual indication that shows if it's on or off
  • How deep and for how long can I dive with my JBL Endurance DIVE?
    With the IPX7 rating, you can use them in water down to a depth of one meter, for maximum 30 minutes.
  • How can the K 915 wireless headset be paired to another transmitter, for instance if the original transmitter becomes defective?
    Here is the pairing procedure between a K915 headset and a new transmitter box: 1. Power off the headphone. 2. Power off the transmitter. 3. Press and hold the power button on the headphone until the “Signal” LED is flashing, and a beep sound can be heard. 4. Power on the transmitter. 5. After a short while the “Signal” LED will light constantly (stop flashing) and the pairing is complete.
  • How can I work with RGB lighting properly with JBL QuantumENGINE?
    Any changes you make on the Lighting page will be immediately reflected on your headset.
  • How can I upgrade my Harman Kardon Allure speaker?
    The speaker will be automatically updated if any new software is available. You can check our HK Alexa setup app for more information, since the app will show a notification that new software was installed. Tap on the icon showing and see all release notes.
  • How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru) and off?
    Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SHORT press the multi-function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.  
  • How can I see that charging is complete on my Y50BT?
    The red diode that lights up when charging begins will go out again when charging is complete.
  • How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?
    Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.
  • How can I reset my OMNI BAR+?
    On the back of your OMNI BAR+ there is a reset button. Hold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.
  • How can I reset my OMNI 50+ speaker. The reset button does not work?
    The reset procedure is quite different from the rest of the OMNI+ series. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.
  • How can I reset my Omni+ speaker(s)?
    There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.
  • How can I reset my JBL Tuner to factory default settings?
    To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.
  • How can I reset my JBL headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.
  • How can I reset my JBL E25BT?
    You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.
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