How To

Support Overview / How To

How To

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  • How can I reconfigure the Wi-Fi for my Harman Kardon Allure speaker?
    Press and hold the "Microphone off" button for 5 seconds. The Allure speaker will tell you when it is ready to be configured.
  • How can I mute the music playing without touching the Harman Kardon Allure speaker?
    That is easy, simply say "Alexa, mute" or "Alexa, mute music". To resume playback if needed, say "Alexa, resume playback".
  • How can I get the JBL AmpUp App?
    Unfortunately, the JBL AmpUp App is no longer available for download.
  • How can I delete my voice interactions with Harman Kardon Allure?
    You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for your Harman Kardon Allure speaker, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. and deleting voice recordings. However, this may degrade your Alexa experience.
  • HDMI features that are supported

    HDMI Output

    Both Enchant 800 and Enchant 1300 support these:
    • HDMI 2.0b compliance
    • HDCP 2.2 compliance (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
    • CEC features (Scroll to see support)

    HDMI Input

    Enchant features only 1 x HDMI input, and Enchant has 3 x HDMI inputs and support this:
    • HDMI 2.0b.
    • HDCP 2.2 for all HDMI input connections (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
    • 4K Pass-through.

    CEC Support

    CEC support only available through your HDMI connection and we are always using standard protocol for our products.
    We support these:
    • System Standby: When you press the "Power off" button on your TV remote, the Enchant soundbar will go into Standby mode as well.
    • ARC or called Audio Return Channel: If you would have a TV BOX connected directly to your TV and using ARC from TV to Enchant soundbar, then all sound will be transferred through ARC connection.
      • In case you are not using the HDMI ARC connection then sound coming from the TV show will not be transferred to the Enchant soundbar.
    • System Audio Control: Using your TV remote to turn up or lower the volume will be synchronized with the Enchant soundbar.
    Both models
    Bigger model is the Enchant 1300 and smaller model is the Enchant 800.
  • Google Assistant Not Making/Taking Phone Calls

    As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

     

    Please click here to see Google’s official statement/article explaining this.

  • Game-Chat Balance Support
    For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
    To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

    For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.
  • For how long does the alarm sound, if it is not interrupted?
    Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.
  • Fit and Sizing
    Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.
  • Firmware Information - JBL Firmware Update App

    If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app  "JBL Firmware Update" (see links below).
    Google Play Store:     https://play.google.com/store/apps/details?id=com.jbl.tune.update
    App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

    Once downloaded, you can update your headphones firmware from there. 
    Below you can see step by step images of the update process.

    Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg 

  • Endurance Series Headphones: Switching Devices
    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.
  • Endurance Series Headphones: Charging
    Fully charge the earbuds along with the charging case before the first use. The charging case is for charging the earbuds only. LED behaviors: 1 LED- 25% 2 LED-25%-50% 3 LED-50%-75% 4 LED-75%-99% NO LED-100% Fully Charged You can keep the earbuds in standby mode for up to 3 hours without having to return them to the case. beyond this point the earbuds must be returned to the case for charging. You should receive up to 4 hours of playback with additional 24 hours of backup power from the charging case.
  • Endurance Series Headphones: Apt X
    The Endurance headphones do not support Apt X or AAC audio codecs.
  • Endurance Dive Headphones: MP3 Information. How to add music, play function.
    Here is how to add music to the Dive Headphones: 1. Place the MP3 music files that you want to transfer to the Dive headphones on your computer, where you can find them again. The sequence is not important, they will be played in alphanumerical sequence. If you want to have a special sequence to your tracks, you can add a number as the first file name. 2. Connect the Dive to your computer with the USB cable. Please use the cable that came with the headphones, since other USB cables may be wired for charging only, and may not work. 3. Your Dive will now pop up in your explorer folder overview as a new drive. Total capacity is about 991 MB. 4. Now you simply drag-and-drop the MP3 files from their location onto the Dive, or you mark the files, copy them and paste them onto the Dive. Do not use folders of any kind, and do not try to place other file types on the Dive's memory. MP3 files with a resolution of 320 kbits/second is maximum quality possible. Please note that the owner's manual contains an error about random play, stating that MP3 play will always be done in random sequence. Unfortunately, this is an error. All replay of MP3 files from the internal memory is alphanumerical, NOT random. As mentioned above, you can add a number to the track title, and the tracks will be played in numerical order, until no more numbers are present, after which replay is in alphabetical order.
  • Enabling or disabling Demo mode.

    Demo mode

    1. Press the Play and Boost button at the same time for 5 seconds.
    2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
      1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
    Demo mode
  • Do you have a list of all games with surround sound?
    Check out a list of games with surround sound: https://satsun.org/audio/
  • Do you have a guide that explains the best placement for the OMNI+ speakers in a house?
    Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.
  • Do the UA Train headphones support AptX low latency?
    No. UA Train does not support AptX™ and AptX HD™ audio codecs.
  • Do JBL Club Headphones Support aptX?
    JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.
  • Do I need to calibrate the head tracker sensor?
    The head tracker in the Quantum ONE uses your movements to calibrate the sensors. You can speed up the calibration process by doing the following: * Imagine that the headphone is a standard cube with 6 faces (Front, Back, Left, Right, Top, Bottom) * Orient the headphone so that it is sitting on each face of "the cube" sequentially. For example, start with the headphone positioned normally (bottom face of the cube down). Then rotate it so that the right side of the cube is facing down. Then continue through the rest of the faces of the cube. * Hold the headphone in each position for 1 second * Once all the faces of the device have been rotated, set the headphone down on a stationary surface for 2 or 3 seconds.
  • Does this headphone support JBL QuantumSURROUND?
    The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 
  • Does this headphone support JBL QuantumSURROUND?

    The JBL Quantum 200 is not equipped with JBL QuantumSURROUND. You can consider to purchase the Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

  • Does the US Train feature an audio cable?
    Yes. The UA Train features a detachable audio cable with a one button remote. (Please note: you cannot use bluetooth or TalkThru when using the cable connection.)
  • Does the Tune600BTNC feature an audio cable?
    Yes. The 600BTNC features an audio cable that you can use if you do not wish to use the headphones via wirelessly.
  • Does the Soundgear support aptX?
    Yes, Soundgear supports aptX LL (Low Latency). (aptX is a way of packing more information into a compressed version of a signal).
  • Does the size of my head or height impact the performance of JBL QuantumSURROUND?
    How does the brain tell where a sound is coming from? The slight difference in the arrival time of a sound between two ears helps you understand the angle of the sound source from the head. Everyone hears a little differently based on their individual anatomy. This is why it’s important for the QuantumENGINE to know your height and head size—it adjusts to provide the most precise experience possible.
  • Does the Quantum headphone support the Mic monitoring feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.
  • Does the OMNI BAR+ support remote control learning?
    Yes, press and hold the Surround button on the OMNI BAR+ until it starts to blink amber. You are now in pairing mode. Press Volume+ on your OMNI BAR+, then press Volume+ on your remote control. The surround button will quickly flash white, to indicate it has learned Volume+. Repeat for Volume-, and Mute, and then hold down the Surround button to exit remote control learning.
  • Does the OMNI BAR+ support 4K movies?
    No, since the OMNI BAR+ does not have any HDMI input connections, it is only your source, connected to the TV, (and of course your TV) that need to be 4K compatible.
  • Does the JBL QuantumENGINE software have minimum system requirements?
    The JBL QuantumENGINE supports Windows 10 release 1909 and above and Windows 7 Service Pack 1.
  • Does the JBL Boombox play at louder volume than the Xtreme?
    Yes, the Boombox plays at 3,5dB higher volume than the JBL Xtreme. This results in a 150% volume increase, compared to the JBL Xtreme
  • Does the Harman Kardon Allure support text messaging?
    No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can write text messages to your Amazon friends via the Alexa app.
  • Does the Harman Kardon Allure/portable work in any country?
    Harman Kardon Allure/portable will only work in selected countries such as United States, Germany, United Kingdom and soon France. To use the Allure on your network requires two different apps. 1. HK Alexa setup - To connect it to your Wi-Fi network (Only available in the countries above) 2. Amazon Alexa app - To control Alexa and add streaming services to your Allure speaker. However, in some countries, French, German or English is spoken, but you still cannot use the Allure, because the Amazon Alexa app cannot be downloaded. This is a decision made by Amazon. The Alexa app is only available in some countries, and this is not only dependent on language. Therefore, if you plan on buying an Allure speaker, and have it shipped to a country outside the selected regions, you will not be able to use it on Wi-Fi, and Alexa voice commands will not work. Only Amazon knows if and when they will extend the app availability to more countries.
  • Does the Flip 3 SE support JBL Connect / JBL Connect+?
    No, the Flip 3 Stealth Edition does not support JBL Connect or Connect+. The Stealth edition can not be paired with other JBL devices.
  • Does the Bluetooth cable for AKG N5005 support AAC and aptX?
    Yes, both the AAC and the aptX codecs are supported. aptX HD and aptX Low Latency are not supported. Please note that N5005 is an in-ear headphone capable of extremely high audio reproduction quality. Wireless transmission cannot deliver the quality that a first-class analog, cabled signal can. The best possible quality is available with the balanced 4-pole 2.5 mm jack, connected directly to a highest-quality headphone amplifier that supports this connection, fed by the highest quality source.
  • Does the audio cable on the Everest 750NC feature volume control?
    No the audio cable included with the Everest series headphones has a one-button remote control with microphone. It does not have volume buttons. It can perform pause/play, and gives you the ability to answer and hang up phone calls. However, you can control the volume when the headphones are connected to a source device with Bluetooth, using the buttons on the ear cup.
  • Does my JBL Quantum ONE headset provide game and chat audio balance?
    Yes, you can adjust game and chat audio balance by rotating the puck clockwise and anti clockwise. When rotating the puck, you will feel a notch in the puck that indicates 50 game and 50 chat.
  • Does my Harman Kardon Allure speaker listen all the time?
    The Harman Kardon Allure speaker listens for the hotword "Alexa", and when our speaker detects it then it will open up a connection to the Amazon server and store your search history on your account. You can mute the mircrophone by tapping the Microphone button on the Allure speaker, this will stop the speaker from listening and will not react to Alexa until you unmute it.
  • Does my EQ have any impact on the JBL QuantumSURROUND/localization/positioning?
    In general, EQ shouldn’t affect localization — except in the case of the EQ being used very strongly.
  • Does JBL Soundgear have express charging?
    Yes, in two hours, you can charge it to approx. 6 hours of playing time.
  • Does JBL QuantumSURROUND work with every game?
    JBL QuantumSURROUND works with every game, but the experience is better when your game outputs in surround sound. If your game outputs only 2-channel audio, using JBL QuantumSURROUND will sound like a pair of studio monitors in front of you. You’ll be able to hear the reflections of the sound in the room, but as with any stereo setup, you won’t have any discrete sound sources behind you. With a full 7.1 mix, you’ll be able to hear and locate sounds behind and above you.
  • Does JBL Quantum ONE provide surround sound?
    The JBL Quantum ONE provides QuantumSURROUND via the USB connection on PC. You can download QuantumENGINE here: JBLQuantum.com
  • Does JBL Quantum ONE provide mic monitoring (side tone) feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
  • Does JBL QuantumENGINE support x86 CPUs?
    No, the JBL QuantumENGINE only supports x64 CPU Architectures.
  • Does JBL QuantumENGINE software require internet connection to function?
    The JBL QuantumENGINE can run without internet connection, but it needs connection to download and install the software or firmware upgrades.
  • Does it matter if my game output is 5.1 or 7.1?
    There’s potentially more detail and spatial resolution in a 7.1 channel setup—and the more detail, the better the experience. However, JBL QuantumSURROUND will still work well with 5.1 output.
  • Does Harman Kardon Allure support phone calls using the Alexa app?
    No, this feature is not yet embedded into our Harman Kardon Allure speaker. Future updates might include this feature, therefore keep an eye on the release notes in our HK Alexa setup app.
  • Does Control Xstream have Spotify Connect?
    Yes, Control Xstream supports Spotify Connect, which can be used from the Spotify app if you have a premium account.
  • Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.
  • Connecting to your Car
    It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )
  • Connecting any subwoofer to the ADAPT+ sub-out port
    The ADAPT+ is made to connect an external subwoofer. The subwoofer needs to be an active device, which means that it must have its own, built-in amplifier.
  • Cleaning Instructions for Re-establishing Charging
    It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

    If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
    You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
    needed-tools.png
    Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
    cleaning-earbud-contact-points.png
    Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
    cleaning-charging-case.png
    Repeat until the contact points are visibly clean, and charging should work as designed.

    Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
    This procedure can be performed on all TWS earphones and cases.
  • CITATION SERIES: WiSA Technology & Compatibility

    General information about WiSA:

    WiSA is a wireless system designed specifically for audio and speakers. An audio system that incorporates WiSA technology has it's own internal wireless system. It is capable of doing 96kHz/24bit audio with an audio latency of only 5ms, virtually undetectable by the human ear.

    For more information on WiSA technology, please go to the official WiSA website.

    If a product is WiSA Certified, it can be used with any other WiSA certified product. For example a WiSA Ready TV with at transmitter.
    Note: The overall sound quality is dependent on the processing and setup in the WiSA TV & transmitter, and may result in a performance (EQ, crossover and levels) not intended by the speaker manufacturer. To be sure that the Citation products sound the best, use a Citation Bar product as the main "hub".


    Current WiSA Certified products:

    Citation Surrounds
    Citation Sub
    Citation Sub S
    Citation Towers


    Current products making use of WiSA technology:

    Citation Bar
    Citation Multibeam 700
    HK surround


    Limitations:

    WiSA does not offer 3D audio formats like Dolby Atmos, and DTS:X yet, so at the moment it is limited to 5.1 or 7.1 Dolby Digital. So regardless of which brand of WiSA speaker you choose, Dolby Atmos will not be available yet.
  • Charging Information
    To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.  
  • Can you use Bluetooth while under water using the Endurance Dive?
    No. Bluetooth does not work under water. The Endurance DIVE however has a built-in MP3 player for music, and is IPX7 waterproof. This means you can use the headphones submerged to 1 meter depth, up to 30 minutes at a time. Also note that for normal swimming, you won't be submerged all the time, so the headphones should be waterproof for the duration of your swim.
  • Can you turn the noise canceling option on and off on SOHO II NC?
    You have the option to turn the Noise Cancellation on and off by using the switch that is located on the right side of the NC box. When choosing the switch option, you will see a green light inside the the switch will indicate that the Noise Cancelation is on. To turn off the Noise Cancelation, move the switch down towards the cable and the green light will turn off. When charging this device with the micro USB charging cable included in the packaging, you will see the light turn orange to indicate that it is charging.
  • Can you take calls from the Live 200BT?
    Yes. To take a call from the Live 200BT press the center button located on the RIGHT neckband for 1-2 seconds. To hang up, simply press the center button again.
  • Can you receive phone calls on the Clip 3?
    Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferences
  • Can you activate SIRI on the UA Train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • Can the Y50BT headphones be paired to multiple devices?
    Unfortunately, the Y50BT headphones cannot be paired to multiple devices at the same time.
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