How To

Support Overview / How To

How To

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  • How can I delete my voice interactions with Harman Kardon Allure?
    You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for your Harman Kardon Allure speaker, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. and deleting voice recordings. However, this may degrade your Alexa experience.
  • HDMI features that are supported

    HDMI Output

    Both Enchant 800 and Enchant 1300 support these:
    • HDMI 2.0b compliance
    • HDCP 2.2 compliance (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
    • CEC features (Scroll to see support)

    HDMI Input

    Enchant features only 1 x HDMI input, and Enchant has 3 x HDMI inputs and support this:
    • HDMI 2.0b.
    • HDCP 2.2 for all HDMI input connections (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
    • 4K Pass-through.

    CEC Support

    CEC support only available through your HDMI connection and we are always using standard protocol for our products.
    We support these:
    • System Standby: When you press the "Power off" button on your TV remote, the Enchant soundbar will go into Standby mode as well.
    • ARC or called Audio Return Channel: If you would have a TV BOX connected directly to your TV and using ARC from TV to Enchant soundbar, then all sound will be transferred through ARC connection.
      • In case you are not using the HDMI ARC connection then sound coming from the TV show will not be transferred to the Enchant soundbar.
    • System Audio Control: Using your TV remote to turn up or lower the volume will be synchronized with the Enchant soundbar.
    Both models
    Bigger model is the Enchant 1300 and smaller model is the Enchant 800.
  • Google Assistant Not Making/Taking Phone Calls

    As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

     

    Please click here to see Google’s official statement/article explaining this.

  • Game-Chat Balance Support
    For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
    To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

    For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.
  • For how long does the alarm sound, if it is not interrupted?
    Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.
  • Fit and Sizing
    Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.
  • Firmware Information - JBL Firmware Update App

    If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app  "JBL Firmware Update" (see links below).
    Google Play Store:     https://play.google.com/store/apps/details?id=com.jbl.tune.update
    App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

    Once downloaded, you can update your headphones firmware from there. 
    Below you can see step by step images of the update process.

    Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg 

  • Endurance Series Headphones: Switching Devices
    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.
  • Endurance Series Headphones: Charging
    Fully charge the earbuds along with the charging case before the first use. The charging case is for charging the earbuds only. LED behaviors: 1 LED- 25% 2 LED-25%-50% 3 LED-50%-75% 4 LED-75%-99% NO LED-100% Fully Charged You can keep the earbuds in standby mode for up to 3 hours without having to return them to the case. beyond this point the earbuds must be returned to the case for charging. You should receive up to 4 hours of playback with additional 24 hours of backup power from the charging case.
  • Endurance Series Headphones: Apt X
    The Endurance headphones do not support Apt X or AAC audio codecs.
  • Endurance Dive Headphones: MP3 Information. How to add music, play function.
    Here is how to add music to the Dive Headphones: 1. Place the MP3 music files that you want to transfer to the Dive headphones on your computer, where you can find them again. The sequence is not important, they will be played in alphanumerical sequence. If you want to have a special sequence to your tracks, you can add a number as the first file name. 2. Connect the Dive to your computer with the USB cable. Please use the cable that came with the headphones, since other USB cables may be wired for charging only, and may not work. 3. Your Dive will now pop up in your explorer folder overview as a new drive. Total capacity is about 991 MB. 4. Now you simply drag-and-drop the MP3 files from their location onto the Dive, or you mark the files, copy them and paste them onto the Dive. Do not use folders of any kind, and do not try to place other file types on the Dive's memory. MP3 files with a resolution of 320 kbits/second is maximum quality possible. Please note that the owner's manual contains an error about random play, stating that MP3 play will always be done in random sequence. Unfortunately, this is an error. All replay of MP3 files from the internal memory is alphanumerical, NOT random. As mentioned above, you can add a number to the track title, and the tracks will be played in numerical order, until no more numbers are present, after which replay is in alphabetical order.
  • Enabling or disabling Demo mode.

    Demo mode

    1. Press the Play and Boost button at the same time for 5 seconds.
    2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
      1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
    Demo mode
  • Do you have a list of all games with surround sound?
    Check out a list of games with surround sound: https://satsun.org/audio/
  • Do you have a guide that explains the best placement for the OMNI+ speakers in a house?
    Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.
  • Do the UA Train headphones support AptX low latency?
    No. UA Train does not support AptX™ and AptX HD™ audio codecs.
  • Do JBL Club Headphones Support aptX?
    JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.
  • Do I need to calibrate the head tracker sensor?
    The head tracker in the Quantum ONE uses your movements to calibrate the sensors. You can speed up the calibration process by doing the following: * Imagine that the headphone is a standard cube with 6 faces (Front, Back, Left, Right, Top, Bottom) * Orient the headphone so that it is sitting on each face of "the cube" sequentially. For example, start with the headphone positioned normally (bottom face of the cube down). Then rotate it so that the right side of the cube is facing down. Then continue through the rest of the faces of the cube. * Hold the headphone in each position for 1 second * Once all the faces of the device have been rotated, set the headphone down on a stationary surface for 2 or 3 seconds.
  • Does this headphone support JBL QuantumSURROUND?
    The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 
  • Does this headphone support JBL QuantumSURROUND?

    The JBL Quantum 200 is not equipped with JBL QuantumSURROUND. You can consider to purchase the Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

  • Does the US Train feature an audio cable?
    Yes. The UA Train features a detachable audio cable with a one button remote. (Please note: you cannot use bluetooth or TalkThru when using the cable connection.)
  • Does the Tune600BTNC feature an audio cable?
    Yes. The 600BTNC features an audio cable that you can use if you do not wish to use the headphones via wirelessly.
  • Does the Soundgear support aptX?
    Yes, Soundgear supports aptX LL (Low Latency). (aptX is a way of packing more information into a compressed version of a signal).
  • Does the size of my head or height impact the performance of JBL QuantumSURROUND?
    How does the brain tell where a sound is coming from? The slight difference in the arrival time of a sound between two ears helps you understand the angle of the sound source from the head. Everyone hears a little differently based on their individual anatomy. This is why it’s important for the QuantumENGINE to know your height and head size—it adjusts to provide the most precise experience possible.
  • Does the Quantum headphone support the Mic monitoring feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.
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