How To

Support Overview / How To

How To

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  • Can I use my E65BTNC as a noise-cancelling headset without music?
    Yes, you do not need to have music playing to keep the noise cancelling switched on. There may be a slight residual hiss from the NC system, which would usually be masked by music, but there will still be a significant reduction of external noise.
  • Can I use my AKG N20 NC even if the battery is not charged?
    Yes, you can use the headphones, but of course the noise cancelling will not be active.
  • Can I use more than one K915 headset with the wireless transmitter?
    No, each headset must have its own transmitter. However, even if you try to use more than one complete set of 915 in the same room simultaneously, it may not work either. Although the 915 has an automatic scan function that finds available slots in the 2.4 gHz transmission frequency band, interference may still occur.
  • Can I use Bluetooth with my Control Xstream
    Yes, that’s the best part about this speaker, there are so many options. Besides streaming over Wi-Fi, the JBL Control Xstream also offers a Bluetooth connection and an AUX input
  • Can I use an Omni+ speaker and a 1st generation Omni speaker together in a stereo pair?
    No, stereo pairs must be two of the same type of speaker. For example, two Omni 10 or two Omni 10+ speakers will work, but not one Omni 10 and one Omni 10+.
  • Can I use Alexa with my Harman Kardon Allure speaker offline?
    No, the Allure speaker requires an internet connection in order to use Alexa voice commands. You can always listen to music via the Bluetooth connection if you are out of range with your Wi-Fi network
  • Can I use AKG N20 NC for telephone conversations?
    Yes, the remote control permits you to pick up and stop a call, and activate the voice assistant to place a call.
  • Can I use 2 JBL Boombox speakers in Stereo?
    Yes, from within the JBL Connect App, when you have 2 JBL Boombox speakers connected, set them in Stereo Mode. When you add a 3rd ( or more ) JBL Boombox speakers, they will automatically revert back to Party mode
  • Can I turn off the light on my Harman Kardon Allure speaker?
    Yes. Go into our HK Alexa Setup app, tap on the 3 line icon and click on "Lightning" to toggle it on and off.
  • Can I stream Google Chromecast via my PC to Control Xstream?
    Yes, Control Xstream is a Chromecast device that allows you to cast music content via your Chrome browser. However, the JBL Control Xstream is not made for video purposes, because there will be delay between sound and image.
  • Can I see my voice interaction history somewhere on my Harman Kardon Allure?
    Yes, you can see all voice interactions with the Harman Kardon Allure by using the Alexa app and visiting History in Settings. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the Cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.
  • Can I replace the AKG K701 leather headband with the bumps for a smooth one?
    Yes, the smooth leather headband from the K601 can be fitted onto the K701, but since it is probably no longer available as a spare part, the only option is to butcher an old 601 to do it. The work involved is very intricate and complicated, and paying a technician to do it is not an economical solution. Owner must be capable of completely dismantling the headphones, including soldering, and to reassemble them. And Harman cannot offer any assistance in doing this. As of late 2017, a new version of K701 is being marketed by AKG Professional. This version features a smooth headband instead of the version with bumps, so the issue no longer applies.
  • Can I place the JBL Quantum Stream Studio in a different mounting?

    The JBL Quantum Stream Studio comes with an adapter that can be mounted on different boom mic arm systems or tripods. The adapter is already built in the microphone stand so that you always have the adapter close to you when needed. 

  • Can I make phone calls via my Harman Kardon Allure speaker?
    No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can call your Amazon friends by using the Alexa app.
  • Can I get wallmounts for Control Xstream
    Please note that although the Control Xstream does have a threaded insert for brackets, JBL offers no brackets. Custom made wallmounts should be used.
  • Can I factory reset my JBL Playlist speaker?
    Yes, the JBL Playlist can be reset to factory settings. First, Power ON the JBL Playlist. Secondly, press and hold the Play and Volume (-) buttons simultaneously for about 10 seconds, and after 10 seconds you should see the Play/Pause and Bluetooth button light up, followed by the speaker going into Standby. Once you see the speaker powers back ON, reset is complete.
  • Can I create a Multi-room system with Harman Kardon Allure?
    Not yet, because this feature is not implemented in our system. We are working on future updates to add the functionality that will make Harman Kardon Allure work in a Multi-room environment.
  • Can I control my OMNI 10+, 20+ or 50+ speakers when I'm on 2.4GHz Wi-Fi network?
    Yes, with OMNI+ you can add speakers to both bands, but your smart device is not required to be on the same band, just be sure they are on the same network.
  • Can I connect my Soundgear with analog jack cable, or other cables?
    No, Soundgear is wireless Bluetooth only, and needs to be charged to play music. But the BTA 20 transmitter must of course be connected with a cable to the signal source.
  • Can I connect my Control Xstream speakers to 5GHz Wi-Fi?
    Yes, Control Xstream uses both 2.4 GHz and 5 GHZ wi-fi networks.
  • Can I connect multiple devices to the Flip 3 SE?
    No, it's not possible to connect simultaneously from multiple devices to the Flip 3 SE. If you need a new device to pair with the Flip 3 SE, please press the Bluetooth button the Flip 3 SE to enable pairing mode. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet
  • Can I connect more than one Soundgear to the BTA transmitter?
    No. The two Soundgears can connect to the BTA, but not to each other. Also, when using one Soundgear, the use of aptxLL may result in a delay. If you are connected to two, the delay may be more noticeable, since LL is no longer active.
  • Can i connect 3 or more speakers together with JBL Connect?
    No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL Connect
  • Can I change the sound filters on my N40 headphone?
    Yes, the N40 is equipped with three different sound filters to provide you with personalized sound tuning capabilities. The sound filter options are bass boost, reference sound and high boost.
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