How To

Support Overview / How To

How To

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  • How do I know if my software requires an update?
    You will get a notification or if you go to the System section, and the firmware button is highlighted with "Download Firmware", you can download and install the firmware.
  • How do I know if the headphones are fully charged on the UA Train headphones?
    As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.
  • How do I know that JBL QuantumSURROUND Sound is turned on from my headsets?
    You can check on the JBL QuantumENGINE Spatial Sound page or check whether the Spatial Sound slider on top is on
  • How do I know when the battery in the Flip 3 SE needs charging?
    The Flip 3 SE has 5 white leds which shows the battery level when you power on the device. Each white led indicates around 20% battery level. When all of the white leds are off, and the last led is blinking red, you should recharge the battery.
  • How do I lock my JBL Endurance DIVE before going into the water?
    Tap once on the JBL logo of the right earbud, then place your finger on the logo again, and hold it there for 5 seconds. You will hear a confirmation tone in the headphones when locking takes place. To unlock, close the power hook.
  • How do I pair the Flip 3 SE with a different device?
    Power on the Flip 3 SE and press the Bluetooth button. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet.
  • How do I pair the subwoofer to my JBL BAR soundbar if pairing does not happen automatically?
    Normal pairing is automatic, and happens when you first switch both devices on. If pairing does not take place automatically, or you have to force new pairing, here is what to do: Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly. Second, press the CONNECT button on the subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly. Third, press and hold the DIM DISPLAY button on the remote control for 5 seconds, followed by short press on BASS+, and BASS- button in sequence. Panel display will show “PAIRING”. If pairing succeeds, the LED indicator on the subwoofer lights up, and the soundbar display will show "DONE”. If pairing fails, the indicator on the subwoofer blinks slowly. Lastly, if the pairing fails, repeat the steps above. If you have continued trouble performing the pairing, please try to switch off all wireless devices in the home, then try again. This means routers, TV sets with wireless functions, telephones, computers etc. Since overcrowding on the 2.4 GHz frequency now often causes problems, eliminating all this activity makes space for the Bar to establish its connection, and you should be able to pair without problems. Afterwards, you can switch your devices on again. Often, all will now work fine, and if not, you will know which devices are doing the interference.
  • How do I power on and pair the Everest 750NC headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How do I power on and pair the GO 2?
    Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.
  • How do I power on and pair with the Flip 3 SE?
    Press the power button on the Flip 3 SE once to power on the device. When you power on the Flip 3 SE for the first time, it will automatically go into Bluetooth Pairing mode and you should be able to find the Flip 3 SE in the list of available Bluetooth devices on your mobile phone/tablet. Press the Bluetooth button on the Flip 3 SE to enable pairing mode manually
  • How do I program preset FM stations in my JBL Horizon?
    The owner's manual can be a bit difficult to understand. Here is what to do to program a preset station that has not already been saved in any preset: 1 Turn on the radio by clicking the FM button. 2 Find the station you want to save by doing what is shown under pt. 8 B or C, either clicking or pressing/holding for more than 2 seconds the left/right arrow buttons. 3 Press and hold the FM button for more than 2 seconds. Now the preset number appears blinking. 4 Click on the left/right arrow buttons to skip through the preset positions. 5 When you have located the desired memory preset position, such as Preset 4, confirm by clicking the FM button. Now the desired FM station is saved in memory preset 4. If you have already saved an FM station in a preset memory position, and want to have a new station placed there instead, here is what to do: 1 Turn on the radio by clicking the FM button. 2 Jump to the preset station you want to change with the round central button. Each click advances to the next preset. 3 When you are on the preset you want to change, e.g. preset 4, press and hold the FM button for more than 2 seconds. 4 The FM symbol and the frequency will now blink. 5 Before they stop blinking, click, or press and hold one of the arrow buttons to go through the FM frequencies step by step, or perform station search. 6 When you have found the new station you want to save in preset 4, click the round central button. 7 Now the new station is saved in preset 4.
  • How do I remove the cables from the N5005 in-ear headphones without damaging them?
    The best way is to carefully insert your nail in the groove where the two halves of the plug meet, then press into the groove until the two sections separate. If you pull on the cord, you may damage the cable by dislodging the cable from the plug.
  • How do I reset my Harman Kardon Allure speaker?
    Find a paper clip or something similar, then next to the power connection there is a small hole. Insert your paper clip and hold it until the Harman Kardon Allure tells you it is reset.
  • How do I reset my JBL Everest 310, 710 and 750 Elite headphones?
    With the headphones switched ON, press VOLUME + and VOLUME - , and hold them for 5 seconds. Your headphones are now reset to factory settings. This is true for Everest 310, 710, Elite 750, 310GA and 710GA.
  • How do I reset the Charge 4?
    In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
  • How do I reset the Endurance Series Headphones?

    For all models except Endurance Peak:
    Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
    Note that resetting the Dive will not erase music contained in the MP3 memory.

    Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

  • How do I see when my JBL E45BT or E55BT is fully charged?
    While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.
  • How do I see when the noise cancelling battery of AKG N20NC is empty?
    When less than one hour's capacity is left, the red diode will blink. It will eventually stop blinking, when all power is gone.
  • How do I turn off my E45BT or E55BT?
    The on/off button is a spring-loaded slider button. Press the button upwards against the spring pressure, and hold it there for about three seconds. Now you will hear the "off" prompt sound in the headphone speakers, and the LED light goes out. Now the headphones are switched off. Please note that if you do not play music or press any button for about 10 minutes, the headphones will switch off automatically.
  • How do I uninstall JBL QuantumENGINE software?
    You can go to the Control Panel> Programs and features to uninstall JBL QuantumENGINE.
  • How do I upgrade my JBL QuantumENGINE if there is a new version?
    You will need to navigate to the System section, and if the software button is highlighted with "Download Software", please click on the button. When the download is completed, you can click "install update" to install latest version. Make sure you restart your computer once the upgrade is finished to ensure all changes are applied.
  • How do you power on and pair the UA Train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • How do you reset the Go+Play (Mini, from 2016).
    Switch device ON.
    Press and hold VOLUME+ and PLAY/PAUSE buttons until all lamps light up.
    Device is now reset.
  • How do you skip tracks on the UA train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • How is it possible to check the software version of a JBL Horizon?
    By pressing and holding the Bluetooth and the Volume PLUS buttons at the same time. The software version is shown in the display.
  • How long can I listen to MP3 music with the Endurance Dive?
    You can listen up to 8 hours of MP3 music, with a fully charged battery, depending on volume and type of music
  • How long will it take to charge my OMNI 50+ speaker?
    If your OMNI 50+ is completely drained, it will take 3,5 to 4 hours to fully charge. We advise to charge the Omni 50+ when it starts to blink red.
  • How many devices can I pair my T450 headphones to?
    They support up to 8 paired devices without reset.
  • How many headsets can I connect to one K935 transmitter?
    Up to four headsets can play simultaneously. For each additional headset, hold the pairing buttons on both transmitter and headset for 5 seconds, then release. Now switch the transmitter off and on again with the pairing button, and the connection is active.
  • How many smartphones or tablets can connect to my JBL Boombox?
    You can connect 3 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.
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