JBL Authentics 500

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FAQs & How-Tos

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After I set up Alexa and Google Assistant on this speaker, can I use Google Assistant to hear the notification I set up in the Alexa app?

No. Alexa notifications must be set up in the Alexa app and you can control the notification via Alexa voice only.

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After I set up Alexa and Google Assistant on this speaker, can I use Google Assistant to stop the music playback, alarm and timer triggered by Alexa or vice versa?

Yes, you can use the universal command “ Stop”, “Dismiss”, “Cancel” and “Quiet” to stop the current music playback, alarm and timer.

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After I set up Alexa and Google Assistant on this speaker, can I use Google Assistant to turn off lights I set up in the Alexa app or vice versa?

No, unless you have set up devices with both voice assistants, you cannot use Alexa to control devices you set up only in the Google Home app, or use Google Assistant to control devices you set up only in the Alexa app.

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How can I get further technical service?

In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product Support

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How can I get music services (e.g., Spotify, YouTube Music, etc.) working with voice assistants?

After setting up one or both voice assistants on your JBL Authentics speaker, you must make sure that you have connected your supported music service account to your Amazon and/or Google account in the Alexa and Google Home apps.

For Alexa, if you then set one of the music services as default in the Alexa app settings, you can play music from this service just by asking Alexa to play music.

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How does the Play button work with AirPlay video streaming?

After pressing the Play button, you must wait 3 seconds before you can press the Play button again when listening to videos over AirPlay.

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How do I fix AirPlay not streaming music to my soundbar?

If you cannot stream music with AirPlay, use the JBL One App;
(1) Go to Settings.
(2) Select 3rd Party Service.
(3) Select the Airplay tile.
(4) Select Reset AirPlay.

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How do simultaneous voice assistants work?

JBL Authentics speakers have both Alexa and Google Assistant no them. This means you don’t need to choose one or the other - you can set up both if you prefer. Then, depending on which voice assistant you’re talking to, the speaker will respond accordingly. It’s like having 2 smart speakers in 1. You can even set a timer with Google Assistant and when it rings ask Alexa to stop it.

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What does the Moment button do?

It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
Once set up, you can directly access it through the remote control or within the JBL ONE App.

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What is this new simultaneous voice assistant experience?

Now, with Google Assistant and Alexa available simultaneously on your JBL Authentics speakers, you can choose to use one or both voice services available. This means you can set up just Alexa, just Google Assistant, or both. If you choose to set up both services, they will be at the ready. You can use either of them whenever you want simply by saying either “Hey Google” or “Alexa”.

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