Omni 50+

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Can a router with auto detect feature work or do I need to split up my WiFi bands for OMNI+ speakers?

Many newer routers with auto detect work really well. But if you experience issues with your product, we advise you to disable this feature and have two visible Wi-Fi networks (2.4 GHz and 5 GHz network).

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Can I use an Omni+ speaker and a 1st generation Omni speaker together in a stereo pair?

No, stereo pairs must be two of the same type of speaker. For example, two Omni 10 or two Omni 10+ speakers will work, but not one Omni 10 and one Omni 10+.

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Can I use any OMNI+ speaker without being connected to a Wi-Fi network?

Yes, when out of range of your Wi-Fi network, you can use the Bluetooth or analog auxiliary connection. The OMNI 50+ has a built-in battery as well to take the speaker out of the house.

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Can I use my OMNI+ device without the HK Controller App?

Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.

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Can I use the USB charging port, while I'm charging my OMNI 50+?

Yes, you can easily charge your OMNI 50+ while charging another device via USB port.

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Deezer shows an error message when I open it in the HK Controller app.

If you encounter an "Internal error 300" error message when using Deezer from inside our HK Controller app, we advise you to log out of your account and log in again, still in the Controller app. The error message is a communication error between speaker and Deezer server. If you still encounter this after you have logged in again, please consult our helpdesk.

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Does splashproof mean, that I can place the speaker in my bathroom?

Splash proof does not mean the speaker is suitable for bathroom placement, but it does provide protection against sudden exposure.

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How can I reset my Omni+ speaker(s)?

There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.

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How can I reset my OMNI 50+ speaker. The reset button does not work?

The reset procedure is quite different from the rest of the OMNI+ series. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.

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How does it work?

Each speaker, adaptor and phone/tablet connects to your home Wi-Fi network, just like any other Wi-Fi produce you own. You can then stream any music from your phone/tablet to any Omni speaker or Adapt over your home network

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