Yes. By using the My JBL Headphones App you can change the equalization settings of the headphone to fit your personal taste. JBL provides you with three presets, or you can adjust the setting of each frequency to create your own personalized EQ

You will need to dry the charging port completely before plugging in power for charging.
 

On the soundbar, press and hold the power and source button for more than
10 seconds.

Please note this procedure will revert ALL settings back to factory default.

Sidetone is off by default.

To enable sidetone on your JBL Quantum Stream microphone, install and start JBL QuantumENGINE, and head to the "Microphone" tab.

Here you can select sidetone level from 0 to 3 (0 = off). 

Visit the App Store and download the ‘Amazon Alexa’ App.

 

1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.

If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

Step 1

 
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:

Step 2

PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.

Visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

Step 1

 
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:

Step 2

PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
 

Resetting the Partybox to Factory Settings

1. Press and hold "Play" and "Light" buttons for > 10 seconds.
2. The Partybox will power off and back on and is now reset.

Resetting the Partybox to Factory Settings

1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
2. The JBL Partybox will power off and back on and is now reset.

If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

How to reset
First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
The speaker has now been restored to factory default settings. 

After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.
 

Things to try

• “What’s the weather?”
• Play Niall Horan
• Play NPR on iHeartRadio
• Set a timer for 5 minutes
• What new skills do you have?

Stop Alexa when she talks
While Alexa is talking, press and release the Action button then say “Stop”.

For more information and things to try with Alexa, visit: www.amazon.com/alexadevices

After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.

Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones

Get your notifications
Double-tap the Action button.

Stop your Google Assistant
Touch the Action button.

Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

 

This model is not supported by the JBL Partybox App.

You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.

You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.

Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

In order to get the earbuds to power on, please remove the plastic film to allow the pins in the charging case to make contact with the contact plates on the earbuds.

In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.

California 

Connecticut 

Florida 

Georgia 

Kentucky 

Michigan 

Missouri 

New Jersey 

New York 

North Carolina 

Pennsylvania 

South Carolina 

South Dakota 

Tennessee 

Washington 

West Virginia 

Wisconsin

1. Connect the first Partyboost speaker with your phone and keep music playing (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).

2. Press the Partyboost button on the first speaker.
3. Turn on the second speaker that you want to connect in Partyboost mode.
4. Now press the Partyboost button on the second speaker.
5. After a few seconds, both Partyboost speakers should connect and play together.
It can take a few seconds after music is started before sound will be heard from both speakers.
This is also the process for connecting more than two speakers in Party mode, simply turn on the other compatible speakers and press the Partyboost buttons.

1. Turn on both speakers.
2. Connect your device to one of the two speakers via Bluetooth.

3. Start streaming music to that speaker (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).
4. Open the JBL Portable app.
5. Allow the app to detect the single speaker playing music.
6. Once detected, press the Connect/Partyboost button on both speakers.

7. Allow the app to identify both speakers.
8. Click the Partyboost button, you will see the option for Party or Stereo, select Stereo.

Please note: Stereo Mode can only be enabled when 2 of the same speaker model are used.
For example, you will not be able to achieve Stereo Mode with a Flip 5 and Flip 6, only Party Mode.
Also, it is not possible to pair speaker models with Connect and Connect+ together, or pair to speaker models with Partyboost.

Shipping & Delivery Information

We offer FREE ground shipping every day on all orders. We also offer prioritized shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.jbl.com/shipping.html
 

Shipping & Delivery Information
 
We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.infinityspeakers.com/shipping.html

To switch from using AirPlay or Chromecast to Bluetooth, proceed with the following:
If this is your first time connecting the speaker via Bluetooth to your source device:

1. Press the Bluetooth button on your speaker. You should notice the button will begin flashing blue.
2. On your Bluetooth enabled source device, go to your settings
3. Make sure Bluetooth is turned on
4. Select your speaker from the list of available devices
5. Your speaker will change from flashing blue to a solid blue color once the speaker has been successfully paired.

If you have previously connected your source device to the speaker via Bluetooth:

1. Switch to Bluetooth input on the speaker by pressing the Bluetooth button.
2. Go to the settings of your source device
3. Make sure Bluetooth is enabled
4. Make sure your speaker shows as connected.
   1. If your speaker does not show that it is connected, click on the speaker from the list of devices
   2. If the speaker fails to connect after the previous step, you may need to select "forget this device" and proceed with the steps listed above.
5. Play music from the music streaming app via Bluetooth.

Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working. 
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
 

First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.

https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 

With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.

The JBL Quantum Stream microphone is compatible with the JBL QuantumENGINE software. You can customize or use the following settings/features via the JBL QuantumENGINE:

Microphone settings
Polar patters (Cardioid / Onnidirectional)
Equalizer
RGB LED Light colors + animations/effects
Update firmware + software

If your teammates can not hear you, make sure of the following:

USB is correctly plugged in
Only one voice chat application is in use while in-game.
The mic input is set to JBL Quantum Stream.
Mic gain is not turned all the way down
Mic is not muted (mute/unmute by pressing the touch panel on top of the mic). By default the RBG will indicate red for muted, and green for unmuted(active).

 

The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.

The Serial Number is located on the strap hook (see image below), it may be necessary to remove the strap to see it clearly.

JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE

The top panel LEDs are flashing because the OTA firmware update is in progress, the product should work after the upgrade is completed. It may have been caused by a previous interruption to an update.

 

It should be possible to resolve the issue by doing the following:

• Plug in the power cable and wait for at least 5 minutes for the Partybox Ultimate to complete the update.
• If the Partybox Ultimate stops flashing, but cannot power on, then perform a factory reset by pressing the two buttons below for more than 10 seconds: Moment (heart symbol) and Play (or through the JBL One app). After this has been done, press the Power button. 

There is a known issue that Spotify Connect and Amazon Music are not stable over a wired connection. If you primarily use these services, it is recommend to connect to the home network via Wi-Fi.

Vehicles that have an Active Noise Cancelling system are prone to encounter sound issues when an after-market subwoofer is installed. The sound issue can be described as a hum or low-frequency tone. To understand why this is happening it's important to understand how the ANC system in a vehicle works.

 

The ANC system's main job is to pick up on any internal/external low-frequency sound, such as engine/road noises, and block them out. The signal is sent to its ANC processor to produce a reverse phase audio signal and is sent back to the speaker system. The inverted phase signal will cancel out the internal/external low-frequency sound, blocking out any unwanted noise.

 

When you add an aftermarket subwoofer into the mix the ANC system hears the subwoofer output as being part of the engine/road noise. The ANC system believes the low-frequencies being emitted by the subwoofer are part of the unwanted noise and this leads to the ANC system producing an out-of-phase low-frequency signal to block the sub's output.

 

To identify if your vehicle has an ANC system you can do one of two things.

 

1. Look up your vehicle's specifications online and verify if an ANC system is installed.
2. Drive your vehicle, play music, put your vehicle in park, and then either turn off the engine or open your door. If the subwoofer plays as it should you'll know you have an ANC system.

To fix the sound issue you'll need to disable the ANC system. You can accomplish this by doing one of three things.

 

1. Contact your dealership to see if they can disable the ANC system
2. Use an ANC Bypass Harness
3. Disable the ANC system yourself

 

If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

  

1. Move the mesh nodes far away from the soundbar 
2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

  

What is MU-MIMO? 

MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

  

NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.