How To

Support Overview / How To

How To

1869 results
  • My No. 40 is not working, there is a WAITING FOR VIDEO BOX message on the front of the No. 40 Audio Processor, what do you recommend?
    First try turning power to the No. 40 OFF, disconnect then reconnect the existing comms cable between the No. 40 Audio and Video processors, and power the No. 40 ON. If this does not help try a different comms cable, this is a straight through 4 conductor cable with a 4 pin connector on each end. If replacing this cable does not help contact one of our authorized service centers for repair assistance – their contact information is under the SUPPORT tab on the Mark Levinson website.
  • My OMNI+ speaker will not connect to my Wi-Fi, is it defective?
    If your Wi-Fi network name has special characters, such as (, `, \, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.
  • My OMNI 10+, 20+ or 50+ speakers are connected to my network, but I cannot see them in the HK Controller app
    Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.
  • My OMNI 50+ does not react when I am trying to pair it via Bluetooth?
    One explanation can be that your OMNI 50+ is part of a 5.1 system with your Omni Bar, which will make the surround OMNI 50+ left and right rear speakers act as "secondary", and Bluetooth connection is not possible to secondary speakers. To use the OMNI 50+ as a portable speaker again, simply perform a reset of the speaker by pressing the reset button for 5 seconds. Please note that after resetting your OMNI 50+, it is no longer part of the 5.1 wireless system.
  • my Onyx studio 2 will power off when I remove charging cable, is that normal?
    Yes, it will power off after removing charging cable. It is by design.
  • My phone charges fast up to 80% fast, then slow. Why?
    It is normal because USB-PD (USB Power Delivering) fast charging has a higher charging speed at the beginning and lower when your device soon to be full.
  • My product is not found during setup. How do I solve that?
    1. Ensure that your JBL One app device is less than 10m/33ft from the speaker during the initial set-up.
    2. Ensure it is plugged into power and the power LED is illuminated.
    3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
    4. Temporarily relocate either the speaker or router so that they are closer together.  If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
    5. Try using a different device with the JBL ONE app installed and connected to your home network.
  • My product is not found during setup. How do I solve that?
    1. Ensure that your Harman Kardon One app device is less than 10m/33ft from the speaker during the initial set-up.
    2. Ensure it is plugged into power and the power LED is illuminated.
    3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
    4. Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
    5. Try using a different device with the Harman Kardon ONE app installed and connected to your home network.
  • My receiver does not show "DTS HD Master Audio" in the display, even though the Blu-ray disc should have this format. Instead, it just shows "DTS".
    With some Blu-ray discs, you have to go to the Settings Menu of your Blu-ray player and select "Bitstream" or "Bitstream Native". This will carry the DTS HD Master signal to be decoded in the AVR, and the AVR front panel should show the correct text.
  • My receiver makes a clicking sound when I adjust the volume. Is this normal?
    Yes, this is a normal characteristic of this system.
  • My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?
    It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.
  • My SB20 is in demo mode, how can i get it back to normal?
    You might accidentally pressed volume- and surround button at the same time. This combination activate a special demo mode for the product. To stop the demo mode, either perform a full reset by holding down volume+ and surround button for 5 seconds or when power is on, press volume- and surround button again for 5 seconds.
< 1 ... 106 107 108 109 110 ... 157 >

Can’t find what you’re looking for?

Call Us

Call Us

Talk to a product expert
Call Us now at: (877) 871-6755

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

Chat with Us

Chat with Us

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

message

Text Us

Text with a support agent via SMS at:
628-333-7807

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)