How To

Support Overview / How To

How To

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  • Only one of the two speaker units is active when used as a telephone speaker. Is this correct?
    Yes, this is correct. In order to minimize interference between speaker and microphone during telephone conversations, one speaker unit is deactivated.
  • On the box of my Esquire 2 unit, it says 8 hours of playtime, will that include conference calls as well?
    Yes, the 8 hours time is for conference calls and music playback, but will of course depend on volume level and music content.
  • Ordering A Second Wireless Microphone

    While the speaker provides a single wireless microphone in the box, it has the ability to work with two wireless microphones. Some units will include Mic A, while others will have Mic B. If you are looking to order the second mic, you must first determine which mic you already have.

     

    1. Power on the microphone.
    2. Long press the Power button. The mic will power off. Keep pressing the button until the mic shows the version.
      1. 6A08 = Mic A. You will want to order Mic B. Part #050100-000014
      2. 6B08 = Mic B. You will want to order Mic A. Part #02-UMI033-XX0
    3. Please call 1-800-336-4JBL (4525) to place your order.
  • Other than size, what is the difference between the Arena 170 and 130?
    Although both speakers have the same tweeter and woofer, because the Arena 170 has a larger cabinet, it will produce deeper bass. This also means that the Arena 170 can handle more power, versus the Arena 130 speakers. Please see product spec. sheet and/or manual for more details.
  • Our recommendation for wall mounting
    Every person has different preferences for wall mounting products. Nevertheless, we tried out varies options and found this to be the place for optimal sound performance.
    1. Use the included "Wall-mount guide" that came with your LINK BAR.
    2. From the down edge of your TV screen, measure 50mm (using the guide for the screws) or 5 cm or 2 inches depending on the country.
    3. It will perfectly align the LINK BAR close to your TV and give the best performance.
    Also, you won't have to deal with HDMI cables being too short!

    These are our recommendation if you want to place it further down, be our guest!
    The sound and performance will still be magnificent!
  • Pairing Information
    To power on and pair the headphones, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT and LEFT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash X should pop up on your list of discoverable devices within 3-5 seconds, tap and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT and LEFT Ear. This headphone allows you to use the ear tips in Stereo or Mono mode. If you wish to just use the LEFT or RIGHT ear, simply place the ear tip you do not wish to use back in the charging case.
  • Pairing Issues
    Try a manual pairing of the headset and the dongle.
    Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
    Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
    If the dongle can’t be manually paired either, please contact customer support.
     
  • Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
  • Pairing subwoofer or tower
    Check if the tower and subwoofer’s LEDs are in solid white color. A blinking LED means a disconnection. In this case, hold RESET on the back of the tower or subwoofer for 5 seconds to enter pairing mode. On the touchscreen, tap “Speaker Setup” > “Pairing” > “Tower Setup” or “Subwoofer pairing”, then follow the onscreen instructions to pair with the digital hub again.
  • Pairing the soundbar and the wireless subwoofer takes a long time, and sometimes the connection will not open.
    First time you perform the pairing, it can take several minutes to establish connection. If more than five minutes go by with no result, please switch both units OFF and ON again.
  • Pairing Two Ear Buds Manually
    If the two buds lose connection to each other, you can choose to force-pair the main/right bud to the secondary/left bud or the other way around.
    For both buds, triple-click the button on one ear bud to pair with the other ear bud.
  • PartyBoost Stereo Pair Proximity Issues With Other Speakers

    If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.


    NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers

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